In-Demand Warranty manager Jobs in New South Wales

Service and Warranty Manager
NEX Building Group —Thornton NSW
- Management
- Leadership
- Communication skills
- Health insurance
- Parental leave
13d
Supply and Distribution Manager
Tuhorse Pty Ltd —Marrickville NSW
- $85,000 a year
- Full-time
- Customer service
- ERP systems
- Education
Quick Apply
1d
Warranty & After-Sales Support
B2BPOWEMACH —Smithfield NSW
- From $65,000 a year
- Full-time
- Customer service
- English
- Electrical experience
Quick Apply
9d
Client Care Manager
Binah —New South Wales
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Service Manager
HUTCHEON & PEARCE —Tamworth NSW
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
Property & Buildings Officer (V26/10075)
Blue Mountains City Council —Katoomba NSW
- Maintenance
- Analysis skills
- Construction experience
Sales/Accounts Manager
CareWell Health —Botany NSW
- $52,880.00 - $129,752.77 a year
- Part-time
- Sales
- Office
- Business development
Quick Apply
19h
Project Manager
Strong Build Co —Sydney NSW
- $120,000 - $150,000 a year
- Full-time
- No degree
- In-person
- Leadership
Quick Apply
Service Advisor / Workshop Administrator
HUTCHEON & PEARCE —Finley NSW
- Full-time
- Microsoft Office
- Administrative experience
- Communication skills
- Employee discount
Quick Apply
7d
Service Advisor - Byd Nowra
Harmony New Energy Auto Pro Servicing Pty Ltd —Nowra NSW
- Full-time
- Customer service
- Analysis skills
- Education
Quick Apply
Store Manager
Bapcor —Ballina NSW
- Full-time
- Administrative experience
- Recruiting
- Leadership
- Parental leave
Quick Apply
18h
Customer Service Consultant
King Living —Turrella NSW
- Full-time
- CRM software
- Customer service
- Salesforce
- Parental leave
- Employee assistance program
Quick Apply
Service Manager- BYD Wollongong
Harmony New Energy Auto Pro Servicing Pty Ltd —Wollongong NSW
- Urgently hiring
- Management
- Engineering
- Education
Quick Apply
End User Computing Support Officer
The Bloomfield Group —Ashtonfield NSW
- Call employer
- Management
- Communication skills
- Annual leave
- Parental leave
12d
Service Administrator
Hitachi Construction Machinery —Gunnedah NSW
- Full-time
- Maintenance
- Microsoft Office
- Administrative experience
- Parental leave
- Employee assistance program
Retail Store Manager
ZoomFones —Leppington NSW
- $80,000 - $95,000 a year
- Full-time
- Management
- Customer service
- Merchandising
- Employee discount
Quick Apply
1d
Service Manager- BYD Campbelltown
Harmony New Energy Auto Pro Servicing Pty Ltd —Campbelltown NSW
- Urgently hiring
- Management
- Engineering
- Education
Quick Apply
Office Manager
Jalshank Associates Pty Ltd —Castle Hill NSW
- $80,000 - $90,000 a year
- Full-time
- In-person
- Associate degree
Quick Apply
14d
Exhibitions Booth - Installation Manager
Expo Centric —Rydalmere NSW
- $100,000 - $120,000 a year
- Full-time
- Construction experience
- Communication skills
Quick Apply
Deal Desk Manager
Advanced Navigation —Sydney NSW
- Sales
- Salesforce
- Finance
1d

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Service and Warranty Manager

NEX Building Group
Thornton NSW

Apply Now

Job Details

13 days ago

Benefits

Health insurance
Parental leave
Employee assistance program
Employee discount
Gym membership
E-learning courses provided

Qualifications

Management
Residential construction experience
Leadership
Communication skills

Full Job Description

Service & Warranty Manager

Join the leading residential home builder in NSW
Discounts on gym memberships (Fitness Passport), vehicles, appliances and more!
Discount on building a home with any of our building brands!

The MJH Group (incorporating the iconic McDonald Jones Homes and MOJO Homes brands) is not just in the new home building industry; we are in the business of delivering an unbeatable customer experience from beginning to end. From architecturally designed new homes to finance options, from multi-residential projects to investment properties, the MJH Group has grown and evolved to offer a range of building services which cater to diverse needs, goals and budgets. We strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1300 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home builder.

Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.

Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:

Discount on building a home with any of our building brands (after qualifying period)
Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit!)
Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
AIA Vitality health and wellbeing program
A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
Employee assistance program to support your mental, financial and physical wellbeing
A huge catalogue of online learning and ongoing professional development programs
NAWIC and HIA corporate membership
Attractive remuneration
And so much more!

About the opportunity
We're looking for an experienced Service & Warranty Manager to lead our Service & Warranty Team, ensuring homeowners receive a seamless experience throughout the post-handover, defect and warranty periods while maintaining strong operational outcomes and contractual compliance.

More specifically, you will:

Lead, mentor and develop a team of Handover Supervisors and Servicepersons, fostering a high-performance and customer-centric culture.
Manage the maintenance workflows, ensuring inspections, repairs and sign-offs are completed within required timeframes.
Monitor maintenance job performance, budgets and outcomes against key service, quality and customer satisfaction KPIs.
Oversee post-practical completion activities to ensure contractual and business obligations are met.
Ensure prompt, professional and effective resolution of escalated service requests, disputes, defects and warranty matters.
Build and maintain strong relationships with trades, suppliers, subcontractors and internal construction teams to ensure service expectations are consistently met.
Conduct regular one-on-one meetings, providing coaching, feedback, development opportunities and clear performance objectives for team members.

About you
You will share a passion for our purpose to be Australia’s number one residential builder and be aligned to our core values. In addition, you will demonstrate:

Proven leadership experience within residential construction industry
Strong knowledge of residential construction practices, building standards, codes and industry tolerances, with the ability to confidently assess and resolve warranty and defect matters.
Strong people management skills with the ability to coach, motivate and hold teams accountable for results.
Demonstrated experience managing customer escalations and resolving complex issues with professionalism and empathy.
Excellent organisational and planning capabilities, with the ability to manage competing priorities and optimise resources.
Strong stakeholder management skills, with the ability to build productive relationships across customers, trades, suppliers and internal teams.
A solutions-focused mindset, exceptional communication skills and a commitment to delivering outstanding customer experiences.

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don’t feel you tick every box, we encourage you to still apply. We’d love to have a chat with you about your career goals.

Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and a pre-employment medical.

Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button (you may be directed to our careers portal which we have kept very quick and simple. Be sure to click submit once you have completed your application). To find out more about NEX Building Group go to NEX Building Group or follow us on LinkedIn

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.

Apply Now

Refine Your Search

warranty manager jobs in new south wales

Service and Warranty Manager

Supply and Distribution Manager

Warranty & After-Sales Support

Client Care Manager

Service Manager

Property & Buildings Officer (V26/10075)

Sales/Accounts Manager

Project Manager

Service Advisor / Workshop Administrator

Service Advisor - Byd Nowra

Store Manager

Customer Service Consultant

Service Manager- BYD Wollongong

End User Computing Support Officer

Service Administrator

Retail Store Manager

Service Manager- BYD Campbelltown

Office Manager

Exhibitions Booth - Installation Manager

Deal Desk Manager

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