In-Demand Senior service desk analyst Jobs in New South Wales

Senior Service Desk Analyst
Employment Hero —Minto NSW
- Full-time
- IT
- Communication skills
- Employee assistance program
22h
Risk Analyst - Dealing Desk
TMGM —Sydney NSW
- Full-time
- Hybrid work
- Bilingual
- Finance
- Analysis skills
Quick Apply
Summer Analyst Program – Services - Summer Analyst, Sydney Australia (APAC) - 2026
Citi —Sydney NSW
- Full-time
- Financial services
- Communication skills
Global Markets Summer Analyst - 2026/27 - Sydney
Bank of America —Sydney NSW
- Microsoft Excel
- Master's degree
- Analysis skills
- On-the-job training
Quant Trading Analyst
TMGM —Sydney NSW
- Full-time
- Hybrid work
- SQL
- Scripting
- Analytics
Quick Apply
Operational Risk Analyst | Commodities & Global Markets
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- AI
- Annual leave
- Work from home
Trader - Vice President
Citi —Sydney NSW
- Full-time
- Master's degree
- Education
- Bachelor's degree
Workers’ Compensation Delivery Lead
DXC Technology —Macquarie Park NSW
- Full-time
- In-person
- Leadership
- Parental leave
- Employee assistance program

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Risk Analyst - Dealing Desk
TMGM —Sydney NSW
1–3 years of relevant work experience in financial services or FX/CFD industry preferred. Work closely with senior dealers on trade supervision and alignment of…
Quick Apply

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Senior Service Desk Analyst

Employment Hero -
Minto NSW

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Job Details

Permanent | Full-time
22 hours ago

Benefits

Employee assistance program

Qualifications

ITIL Certification
IT support
IT
Communication skills
Help desk

Full Job Description

AI Job Summary

5+ years in a Service Desk, Helpdesk or IT Support role.
Experience managing incidents, requests, and user access via a Service Desk/ticketing platform.
Experience supporting Windows environments and Microsoft 365, plus knowledge of networking/devices/cloud/end-user IT.

Role Type

On-site • Permanent • Full-time • Associate

Description

The Opportunity

We’re looking for a hands-on and solutions-focused Senior Service Desk Analyst to join our IT team based at our Minto site.

This role is the key frontline support contact for Resero Group employees across Australia, New Zealand, and Singapore—helping keep our people connected, productive, and supported every day.

You’ll work across service desk support, device provisioning, network troubleshooting, Microsoft cloud services, and project delivery, while also helping improve the overall IT experience across the business.

This is a fast-paced and varied role where strong technical capability, communication skills, and a proactive mindset will make all the difference.

About Resero

At Resero Group, we create spaces that help people do their best work and learning. Born in Australasia and exporting to the world, we’re a privately owned group of trusted furniture brands, including Sebel and Furnware. For decades our products have been part of classrooms, universities, auditoriums, stadiums and public spaces across the globe.

We design and make world-class furniture that lasts. From iconic school chairs to innovative learning environments, our products are built with insight, empathy and real-world testing. We’re proud of our heritage, but we’re even more focused on the future—smarter design, more sustainable materials, and better experiences for the people who use our products every day.

What you’ll be doing

In this role, you will:

Service Desk & User Support

Provide IT support across the business
Manage incidents, requests and user access through the Service Desk system
Support onboarding, offboarding and internal staff changes
Mentor other IT Staff on the Service Desk.

Infrastructure & Device Support

Build and deploy laptops, PCs and mobile devices
Troubleshoot hardware, networking, printer and device issues
Support system uptime and IT infrastructure reliability

Cloud & Systems Administration

Administer Microsoft 365 and cloud-based services
Manage user accounts, access and system support

Projects & Continuous Improvement

Support IT projects and improvement initiatives
Help improve processes, systems and user experience

About you

You are calm under pressure, highly organised, and enjoy solving technical problems while helping people. You’re someone who takes ownership, communicates clearly, and enjoys working across a broad range of technologies and challenges.

We’d love to hear from you if you have:

5+ years’ experience in a Service Desk, Helpdesk or IT Support role
Strong troubleshooting and problem-solving capability
Experience supporting Windows environments and Microsoft 365
Knowledge of networking, devices, cloud services and end-user computing
Experience working with ticketing or Service Desk platforms
Strong communication skills and a customer-focused mindset
The ability to manage multiple priorities and work independently
IT qualifications, certifications or ITIL experience highly regarded

Why Resero

Work for an iconic Australian manufacturing group
Modern offices and updated IT equipment
Diverse and hands-on technology environment
Join a collaborative and supportive team
Full-time permanent role based in Minto
Health and wellbeing support including EAP, flu vaccinations and wellbeing initiatives

If you enjoy solving problems, supporting people, and working across a broad IT environment, we’d love to hear from you.

Apply Now

Refine Your Search

senior service desk analyst jobs in new south wales

Senior Service Desk Analyst

Risk Analyst - Dealing Desk

Summer Analyst Program – Services - Summer Analyst, Sydney Australia (APAC) - 2026

Global Markets Summer Analyst - 2026/27 - Sydney

Quant Trading Analyst

Operational Risk Analyst | Commodities & Global Markets

Trader - Vice President

Workers’ Compensation Delivery Lead

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