In-Demand Senior guest relations Jobs in New South Wales

Guest Relations Executive
CBRE —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Guest Relations Assistant Team Leader
Youthworks —Royal National Park NSW
- Full-time
- Microsoft Word
- Customer service
- Microsoft Office
7d
Senior Employee Relations Partner
My NRMA —Sydney Olympic Park NSW
- Full-time
- Hybrid work
- Time management
- Work from home
- Employee discount
Quick Apply
Sales Administration Coordinator
Travel + Leisure Co. —Port Stephens NSW
- Part-time
- CRM software
- Customer service
- Communication skills
- Professional development assistance
Quick Apply
Cleaner
Legends Global —Newcastle NSW
- Weekend availability
- Supervising experience
- Cleaning
- Communication skills
Employee Relations Advisor
Crown Resorts —Sydney NSW
- Full-time
- Management
- Communication skills
Director of Sales and Marketing
Caption by Hyatt Central Sydney —Sydney NSW
- Full-time
- Sales
- Communication skills
- Marketing
- Health insurance
- Annual leave
Culinary Supervisor Terrace View Cafe
Legends Global —Casino NSW
- Weekend availability
- Communication skills
Culinary Supervisor Neon Pig
Legends Global —Casino NSW
- Weekend availability
- Communication skills

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Guest Relations Executive

CBRE -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Catering management
Microsoft Excel
Microsoft Outlook
Management
Administrative experience
AI
Leadership
Communication skills
Hotel experience
Time management

Full Job Description

Excellent opportunity working with renowned, prestigious financial institution.
Fast paced corporate guest services environment
Sydney CBD Land of the Gadigal people
About CBRE CBRE is the world's leading and largest commercial real estate services and investment firm, servicing over 90% of the world’s Fortune 100 companies. Our Global Workplace Solutions division (GWS) is comprised of the best and brightest industry professionals, at the forefront of innovation, and highly invested in the development and unique needs of our diverse employees and global clients.
About the Role: To manage the day-to-day operational functions within the Reception Guest Relations Teams and support GR Central (Switchboard, MRBS, Admin) when required. To also command a strategic outlook to innovate and enhance Guest Relations operations.

What You’ll Do:
Provide supervisory guidance and support for Reception teams. Including resolution handling, feedback management, standards & client service delivery.
Co-ordinate any catering, audio visual and equipment requirements requested by the client with third party providers
Manage MRBS – this includes assisting with booking future and same day reservations, cancellations and/or amendments to bookings as per the client’s requests
Support the Guest Relations Managers with providing feedback for Senior Associate’s performance reviews and personal development goals. Ensuring set objectives are being met by the team including clear understanding of department’s KPI’s.
Lead by example. Encourage and motivate staff, provide constructive feedback and corrective coaching when needed, with solutions focus mindset.
Assist the administrative duties, work order reporting or project work as required including recruitment, development coaching, rosters/breaks, monthly reporting, timesheets, leave management and ensuring team’s grooming is inline with style standards.
Provide the necessary leadership support in the absence of the Guest Relations Manager including sharing of client or colleague feedback in a timely manner.
Project lead - Workplace activations, Toolbox Talk Training, Communications meetings when required. Contribute to any online platfrom posts and engage with client activations, when possible, for the benefit of both CBRE and Macquarie.
Gain knowledge on key personnel and vendors locally/regionally within CBRE & Macquarie such as Catering, Facilities Management, Tech, Procurement, Executive Committee and Directors.
Maintain roster flexibility and availability for VIP Client Events and team leave.
Ensure strict compliance with client/company WHS policies - access to relevant WHS Resources
Report all incidents within specified timeframes.
Carry out, report and record monthly and quarterly inspections and ensure accurate remediation of defects or non-compliances, liaising with correct vendors and partners.
Where applicable, induct vendors to site specific situations and keep records.
Carry out comprehensive and effective work safety and risk mitigation procedures.
Carry out and keep records of safety and spot checks demonstrating commitment to WHS, including Harbor observations
WFH (if applicable) set up and equipment also adheres to company’s WHS standards.

What You’ll Need:
Leadership, delegation and management / supervisory skills.
Strong organisational and time management skills and high level of attention to detail.
Strong verbal and written communication skills – ability to communicate at all levels.
Excellent personal presentation.
Complaint handling - able to resolve problems as they arise in an appropriate manner.
Experience in a corporate or five-star hotel environment. Or Event Management.
Administrative skills – Word, Power point, Zoom, Excel and Outlook are desirable.
Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.
We welcome all applicants.
Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Apply Now

Refine Your Search

senior guest relations jobs in new south wales

Guest Relations Executive

Guest Relations Assistant Team Leader

Senior Employee Relations Partner

Sales Administration Coordinator

Cleaner

Employee Relations Advisor

Director of Sales and Marketing

Culinary Supervisor Terrace View Cafe

Culinary Supervisor Neon Pig

Other jobs to consider

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