In-Demand Information technology service desk officer Jobs in New South Wales

Information Technology Service Desk Officer
Kempsey Shire Council —Mid North Coast NSW
- $1,543.90 - $1,737.68 a month
- Full-time
- Azure
- Management
- Communication skills
- Employee assistance program
13d
IT Help Desk Officer
Mulpha —Sydney NSW
- Full-time
- Microsoft Outlook
- Customer service
- SharePoint
- Free parking
- Employee assistance program
Quick Apply
13d
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
ICT CUSTOMER SUPPORT OFFICER
Promise Services —Ingleburn NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Computer Science
- Customer service
Quick Apply
12d
Technical Support Officer
Department of Customer Service —Sydney NSW
- $99,938 - $113,579 a year
- Full-time
- Hybrid work
- Communication skills
6d
Technical Support Officer x 2
Health System Support Group —Sydney NSW
- $87,813 - $121,497 a year
- Full-time
- Microsoft Office
- Communication skills
7d
ICT Field Services Support Coord
Department of Education —Bathurst NSW
- $116,981 - $129,492 a year
- Full-time
- Opportunities for advancement
6d
Front Desk Manager
Department of Climate Change, Energy, the Environment and Water —Bathurst NSW
- $116,981 - $129,492 a year
- Weekend availability
- Management
- First Aid Certification
- Front desk
- Employee discount
4d
Support Liaison Officer
EssilorLuxottica —Silverwater NSW
- Microsoft Excel
- Communication skills
2d
Project Manager
TAFE NSW —Sydney NSW
- $181,324 a year
- Full-time
- Business development
- No degree
1d
Design Lead
TAFE NSW —Newcastle NSW
- $181,324 a year
- Full-time
- Agile
- AI
- Communication skills
7d
Geospatial Services Lead
Environment Protection Authority —Sydney Western Suburbs NSW
- From $157,257 a year
- Full-time
- No degree
13d
CCLHD - Registered Nurse - Gosford Hospital
Central Coast Local Health District —Gosford NSW
- $41.22 - $57.88 an hour
- Part-time
- Patient monitoring
- Patient care
- Acute care experience

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Information Technology Service Desk Officer

Kempsey Shire Council -
Mid North Coast NSW

Apply Now

Job Details

Full-time
$1,543.90 - $1,737.68 a month
13 days ago

Benefits

Group activities
Employee assistance program
Salary packaging

Qualifications

Authentication
Azure
Management
Technical support
Cybersecurity
Communication skills
Intune

Full Job Description

Information Technology Service Desk Officer

Your New Role:

As an Information Technology Service Desk Officer, you will provide first-level technical support by receiving, logging, triaging and resolving ICT incidents and service requests in a professional and timely manner. Working across a diverse technology environment, you will support desktops, laptops, mobile devices, printers, peripherals, business applications, network connectivity and remote access services.

Your responsibilities will include:

Delivering outstanding customer service while resolving ICT incidents and service requests.
Providing support for Microsoft 365, Azure, Microsoft Intune, RemoteApps and other cloud-based services.
Administering user accounts, access permissions and identity services across Active Directory and Microsoft Entra ID.
Supporting Council's cyber security practices by promoting secure access, assisting with multi-factor authentication and escalating suspected security incidents.
Collaborating with internal teams, vendors and service providers to ensure timely resolution of complex issues.
Contributing to continual service improvement and delivering practical technology guidance to end users.

For a full list of the Key Accountabilities of the role, please refer to the Position Description.

About You:

You are a customer-focused IT professional who enjoys solving technical problems and helping people. You have experience working in a busy ICT service desk or technical support environment and are confident supporting a broad range of technologies across both on-premises and cloud environments.

You will bring:

Relevant tertiary qualification in Information Technology or equivalent demonstrated knowledge, skills and experience relevant to the role.
Current National Police Check (or be willing to undertake a National Police Check).
Demonstrated experience in an ICT Service Desk, Technical Support or Corporate ICT environment.
Strong troubleshooting and problem-solving skills with the ability to achieve first-contact resolution wherever possible.
Experience supporting Microsoft 365, Windows operating systems and standard business applications.
Knowledge of Active Directory, Microsoft Entra ID and user identity management.
Understanding of cyber security best practices, including secure access, multi-factor authentication and least-privilege principles.
Experience supporting RemoteApps or similar remote application delivery solutions.
Excellent communication and interpersonal skills, with the ability to work effectively with users of varying technical ability.
A collaborative approach, commitment to continuous improvement and a passion for delivering exceptional customer service.

About Us:

Kempsey Shire Council (KSC) is located on the Mid North Coast of NSW, known for its genuine hospitality, pristine beaches, sub-tropical rainforests, mountain ranges, rock river gorges, sprawling farmland and peaceful villages.

We are a progressive, proactive and dynamic organisation, and we pride ourselves on the respectful and supportive workplace we have cultivated. With 360+ dedicated staff managing $1.8 billion worth of assets across many sites throughout the Shire, KSC work closely with our community to build an inspired, connected Macleay Valley.

Why Join Us?

As the successful candidate, you’ll enjoy:

A permanent full-time position, 35-hour work week.
Monthly Rostered Day Off (RDO).
Weekly salary of $1,543.90 to $1,737.68 (plus superannuation).
Generous leave entitlements, including access to Long Service Leave after five years.
A working environment focussed on wellbeing, including flexible work arrangements, rostered days off, EAP access, social club, and health and wellbeing programs.
Fitness Passports for discounted access to a range of gym and pool facilities.
Career development and learning opportunities.
Novated Leasing and salary packaging options.
A supportive, collaborative working environment designed to help you grow!
A fantastic lifestyle and work life balance, on the beautiful Mid-North Coast.

Interested?

Please apply via Council’s website http://careers.kempsey.nsw.gov.au/. Note that you will be required to prepare and submit:

A short statement (maximum 2 pages) outlining how your experience, abilities, knowledge and personal qualities will enable you to achieve the key accountabilities of the role (as listed in the Position Description); and
Your current resume.

Applications Close: COB Wednesday, 26 August 2026.

Please note that Council reserves the right to close this job advertisement before the stated closing date if a suitable candidate is found. Therefore, we encourage all interested applicants to submit their applications as soon as possible.

Have questions? Please contact Mick Turnbull, Information Technology Manager, for a confidential discussion on Ph: 02 6566 3200.

Please Note: Our recruitment notification process is primarily via system generated emails. Please ensure your email is correct before submitting your application to avoid missing crucial updates.

If you experience any difficulties applying online, please contact the Recruitment team on 02 6566 3200 or email [email protected]

Thank you and good luck with your application.

Kempsey Shire Council is an equal opportunity employer and we celebrate our diverse, inclusive and values-led workforce. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with diverse culture and linguistic backgrounds and people with a disability. In addition, Kempsey Shire Council will provide reasonable adjustments for suitably qualified individuals with disabilities. If you require additional assistance to participate in the recruitment process, please discuss with the advertised contact person. You can ask for reasonable adjustments to be made at any time during the recruitment process.

Apply Now

Refine Your Search

information technology service desk officer jobs in new south wales

Information Technology Service Desk Officer

IT Help Desk Officer

Service Desk Officer

ICT CUSTOMER SUPPORT OFFICER

Technical Support Officer

Technical Support Officer x 2

ICT Field Services Support Coord

Front Desk Manager

Support Liaison Officer

Project Manager

Design Lead

Geospatial Services Lead

CCLHD - Registered Nurse - Gosford Hospital

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