In-Demand Helpdesk technician Jobs in New South Wales

IT Operations Technician
Lifebyte Systems —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
IT Operations Technician
TMGM —Sydney NSW
- Full-time
- Management
- Computer Science
- Bachelor's degree
Quick Apply
Technical Team Lead
Techist —Sydney NSW
- $90,000 a year
- Full-time
- Hybrid work
- Scripting
- Work from home
Quick Apply
11d

More jobs to discover

Find similar jobs that you might be interested in.

IT Field Technician – Flexible Hours & Growth
Nimble Nerds —Sydney NSW
We’re looking for a reliable *Level 1–2 Subcontractor* in the Sydney region we can call on when work comes up — especially supporting enterprise locations such…
$50 an hour
Quick Apply
10d
IT Support Engineer - Deployment
Amazon Commercial Services Pty Ltd —Kemps Creek NSW
Mentor junior engineers and technicians during deployment phases. CCNA, CompTIA Network+, or equivalent networking certification.

I want to receive the latest job alert for helpdesk technician in new south wales

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near new south wales

IT Technician jobs in Sydney NSW

Technical Lead jobs in Sydney NSW

External It jobs in Townsville Qld

Sterilisation Technician, Cssd jobs in Preston Vic

It Remote jobs in Brisbane Qld

It Technician jobs in Melbourne Vic

It Technician jobs in Brisbane Qld

It Support Officer jobs in Townsville Qld

It Technician jobs in Canberra Act

It Helpdesk Support jobs in Perth Wa

Technical Officer University jobs in Sydney Nsw

Technical Lead jobs in Yarralumla Act

Technical Sales jobs in Sydney Nsw

Qa Lead jobs in Melbourne Vic

Technical Lead jobs in Western Australia

Technical Lead jobs in Melbourne Vic

Technical Assistant, Laboratory jobs in Sydney Nsw

Technical Lead jobs in Blenheim Road Nsw

IT Operations Technician

Lifebyte Systems
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Jira
ITIL Foundation
ITIL Certification
Management
Computer Science
IT service management
LAN
Bachelor's degree
IT support
Associate degree
Communication skills
CompTIA A+
Intune
Information Technology
VPN

Full Job Description

About the Job:

At Lifebyte System, we are on a mission to redefine the future through cutting-edge technology and innovative problem-solving. We are seeking a proactive and detail-oriented IT Support professional to provide day-to-day technical assistance across the organization. This role is responsible for handling IT service requests and incident tickets, supporting hardware and software troubleshooting, maintaining IT assets, and ensuring users receive timely and effective technical support.

This position offers an excellent opportunity for someone looking to grow their career in IT support while gaining exposure to infrastructure, endpoint management, security practices, and enterprise productivity tools.

Key Responsibilities:

Review, update, prioritize, and follow up on assigned tickets in a timely manner.
Respond to and resolve incident tickets, including hardware, software, network, printer, email, login, and access-related issues.
Handle service request tickets, such as user account setup, password reset, software installation, device preparation, access requests, and basic configuration changes.
Ensure tickets are properly documented with troubleshooting steps, resolution notes, and closure details.
Follow agreed SLA requirements and escalate tickets when issues cannot be resolved within the expected timeframe.
Install, configure, and troubleshoot desktops, laptops, printers, scanners, mobile devices, and standard business applications.
Support Windows, macOS, Microsoft 365, email, VPN, Wi-Fi, and office productivity tools.
Assist with onboarding and offboarding activities, including device setup, account creation, access removal, and equipment collection.
Support basic MDM-related tasks, such as enrolling devices, checking device compliance, applying standard policies, and assisting users with mobile device issues.
Perform basic troubleshooting for network connectivity issues, including LAN, Wi-Fi, VPN, and internet access.
Maintain accurate records of IT assets, repairs, support activities, and ticket history.
Prepare simple user guides, knowledge base articles, and support documentation when required.
Follow company IT security, data privacy, and access control procedures.

Requirements

- Associate’s or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field preferred.
- 2–3 years of experience in IT support, service desk, helpdesk, desktop support, or IT operations support.
- Hands-on experience handling tickets in an ITSM or ticketing system, preferably Jira Service Management.
- Understanding of common ITSM ticket types, including incidents, service requests, access requests, and escalations.
- Basic understanding of SLA, ticket priority, ticket status, escalation, and resolution timelines.
- Experience troubleshooting Windows and/or macOS devices.
- Basic knowledge of Microsoft 365, Active Directory or Entra ID, email support, VPN, printer support, and endpoint troubleshooting.
- Basic exposure to MDM tools such as Microsoft Intune, Jamf or similar platforms is an advantage.
- Good understanding of computer hardware, software, networking, and common office applications.
- Ability to document troubleshooting steps and ticket resolutions clearly.
- Strong communication skills with a customer-service mindset.
- Able to prioritize multiple support requests and follow up until resolution.
- Professional certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified, or related IT support certifications will be an advantage.

Benefits

Celebrate your tenure with us! Receive generous milestone anniversary gifts that grow with each year of service.
Join a vibrant workplace culture with fantastic team-building activities, fostering camaraderie and collaboration among colleagues.
Prioritize your well-being! Access our Flexible Spending Account (FSA) for various health and wellness needs.

Quick Apply

Refine Your Search

helpdesk technician jobs in new south wales

IT Operations Technician

IT Operations Technician

Technical Team Lead

More jobs to discover

I want to receive the latest job alert for helpdesk technician in new south wales

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected