In-Demand Helpdesk support Jobs in New South Wales

IT Helpdesk Support Officer | Minto, South - West Sydney
Redox —Minto NSW
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Free food
Quick Apply
Information Technology Support Specialist
Physio Inq —Milsons Point NSW
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
Quick Apply
6d
IT Helpdesk Support Level 1 & 2
Unitech Solutions —Wollongong NSW
- $60,000 - $65,000 a year
- On call
- Serving
- Azure
- Customer service
Quick Apply
6h
Desktop & Network Support Engineer
Rextechnologies pty. limited. —Sydney NSW
- From $29.99 an hour
- Weekend availability
- Customer service
- Microsoft Office
- In-person
Quick Apply
6d
Client Support Agent
Sentral —Sydney NSW
- $75,000 a year
- Part-time
- Management
- Customer service
- SQL
Quick Apply
5d
IT Helpdesk Engineer
Civica —Sydney NSW
- Full-time
- Remote
- Azure
- Microsoft Outlook
- Software troubleshooting
- Work from home
Quick Apply
6d
Service Desk Analyst – Information Technology – Clerk Grade 5/6 – Parliament of NSW - Sydney
Department of Parliamentary Services —Sydney NSW
- $102,936 - $113,579 a year
- Full-time
- Microsoft Office
8d
IT Helpdesk Team Leader
systemsGo —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick Apply
Applications Support Analyst
Charter Bridge Consulting —Sydney NSW
- Full-time
- SQL
- SharePoint
Technical Support Officer
Allambi Care —Charlestown NSW
- Full-time
- Customer service
- Computer skills
- Communication skills
- Annual leave
8d
Information, Communications and Technology Business Partner
Safran —Sydney NSW
- Part-time
- Customer service
- Bachelor's degree
- Organisational skills
Application Support Lead – Leading Non-Bank Lender
Thinktank —North Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Quick Apply
Group Senior Helpdesk Analyst
Prouds —Summer Hill NSW
- Full-time
- Systems design
- Microsoft Office
- POS
Quick Apply
Junior IT Admin
Property Me —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free food
Quick Apply
Service Desk Officer
Children's Medical Research Institutue —Westmead NSW
- Full-time
- Communication skills
Application Support Lead
Thinktank —Sydney NSW
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Annual leave
Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia
OMERS —Sydney NSW
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
11d
Service Desk Analyst
Capgemini —Sydney NSW
- Hybrid work
- Communication skills
Service Desk Analyst
Capgemini Sogeti —Sydney NSW
- Hybrid work
- Communication skills
Customer Service Officer
BGIS —Parramatta NSW
- $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
5d

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IT Helpdesk Support Officer | Minto, South - West Sydney

Redox -
Minto NSW

Quick Apply

Job Details

Full-time

Benefits

Paid volunteer leave
Free food
On-site parking

Qualifications

TCP
Azure
Customer service
Microsoft Office
Zendesk
Communication skills
Adobe Acrobat
Intune
Help desk

Full Job Description

About us

Redox is a ASX listed, leading raw material and ingredients distributor with 23 staff locations throughout Australia, New Zealand, Asia and North America. We bring the best products from around the world to clients in over 170 unique industries. Established in 1965 with more than 400 staff and sales over $1 billion dollars last financial year, Redox is an Australian success story that strives to maintain the energy of a start-up. We value and promote innovation, with swift implementation of sound ideas and modern solutions. More than just a job, start your career with Redox today and join an accredited ‘Great Place to Work’ business.

The Position

As an IT Support Officer on the Helpdesk you will be working with an expert team of IT systems engineers and developers at our head office in Minto, South-West Sydney. Serving our internal customers, you will provide support on a variety of IT hardware and software systems including desktops, laptops, printers, telephony, network & security devices, and a wide range software platforms. Within our Windows Active Directory environment you will be exposed to the latest technologies from Microsoft and other leading IT vendors. As your skill and confidence grow you will take responsibility for projects involving hardware and software upgrades/rollouts locally and across remote sites.

Daily tasks include:

Answer incoming calls and monitor support queues for the IT helpdesk
Triage support requests, troubleshoot and provide first / second level support
Escalate faults to third level Systems Engineers and external support contractors
Log, update and close tickets in IT helpdesk system (Zendesk)
Perform user adds/moves/changes in multiple IT systems
Installation, maintenance and monitoring of operating systems and software
Assist with IT procurement and maintenance of internal asset system and licence records
Writing technical documentation and How-To Guides.

This position allows for a mix of on-site and remote (from home) work after probation. We’re located in Minto, South-Western Sydney. If that’s you too, then this is a great opportunity forgo the exhausting commute to the CBD and enjoy a better work/life balance.

About you

Exceptional communication, interpersonal and customer service skills.
Minimum of 1 year work experience in an IT Helpdesk role
Tertiary qualification/s in IT (University, TAFE or Microsoft/Cisco certification)
Solid working knowledge of the latest Microsoft technologies and platforms
Ability to work independently and cohesively as part of a team
High attention to detail and strong problem solving skills

The successful candidate will have skills and experience in:

Windows Server 2019 and above
Windows 11
Microsoft Teams
Active Directory
Office 365
Remote Desktop technologies
Network and TCP/IP
Mobile Devices (Apple & Android)
Printer Hardware
Adobe Acrobat

Some exposure to the following technologies an advantage

Cisco routers / switches
Hyper-V
IP Telephony (PABX, IPFX, IP Phones)
Windows Desktop Deployment (MDT)
Microsoft Azure, Intune, Entra, and 365

Rewards & Benefits

Competitive salary package inclusive 17.5% leave loading
Company-performance-based bonuses
Annual Salary review
Lunch provided daily onsite
Paid Volunteer Day
Friday afternoon socials
10mins from M5 motorway
Secure onsite parking

How to APPLY

Provide us with a current resume or through our website www.redox.com/careers

Redox is an equal opportunity employer which enjoys the benefit of a diverse team.
All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.

All successful applicants will require to undergo a National Police History check to be eligible for the role. All applicants must be eligible to work in Australia.

Agencies, we’ve got this one covered thanks!

Quick Apply

Refine Your Search

helpdesk support jobs in new south wales

IT Helpdesk Support Officer | Minto, South - West Sydney

Information Technology Support Specialist

IT Helpdesk Support Level 1 & 2

Desktop & Network Support Engineer

Client Support Agent

IT Helpdesk Engineer

Service Desk Analyst – Information Technology – Clerk Grade 5/6 – Parliament of NSW - Sydney

IT Helpdesk Team Leader

Applications Support Analyst

Technical Support Officer

Information, Communications and Technology Business Partner

Application Support Lead – Leading Non-Bank Lender

Group Senior Helpdesk Analyst

Junior IT Admin

Service Desk Officer

Application Support Lead

Associate, AI Enablement & Adoption (4 month Contract) - Sydney, Australia

Service Desk Analyst

Service Desk Analyst

Customer Service Officer

I want to receive the latest job alert for helpdesk support in new south wales

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