In-Demand guest experience leader Jobs in new south wales

Guest Experience Expert
Marriott International, Inc —Sydney NSW
- Part-time
- Management
- Customer service
- Employee assistance program
5d
Team Leader - With full working rights
Kickin' Inn Seafood Restaurant —Canley Heights NSW
- From $32.58 an hour
- Customer service
- In-person
- Employee discount
Quick Apply
12d
Motel Manager
The Griff Motel —Griffith NSW
- $80,000 - $85,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
Quick Apply
12d
Thredbo Casual Guest Services Outdoor Host
EVT Group —Thredbo Village NSW
- Customer service
- Resort
6d
Fun Squad Leader
ZONE BOWLING —New South Wales
- Weekend availability
Airline Lounge Manager
Compass Group Australia —Mascot NSW
- $100,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- Budgeting
- Parental leave
Reception and Arena Staff
Flipout Lidcombe —Lidcombe NSW
- $20.95 - $43.41 an hour
- Part-time
- In-person
Quick Apply
8d
Crew - Westfield Parramatta
Guzman y Gomez —Parramatta NSW
- Part-time
Quick Apply
Section Waiter & Runners | Rockpool Bar & Grill | Sydney
Hunter St. Hospitality —Sydney NSW
- Serving
- Bar
- Health insurance
Quick Apply
Crew - Parramatta CBD
Guzman y Gomez —Parramatta NSW
Quick Apply
iPlay Team Leader & Customer service attendant
iPlay Australia Group —Lidcombe NSW
- Weekend availability
- Supervising experience
- In-person
- Leadership
Quick Apply
Team Leader
Kickin' Inn Seafood Restaurant —Parramatta NSW
- From $32.58 an hour
- Customer service
- In-person
- Employee discount
Quick Apply
Overnight (11pm to 6am) Shift Manager
Guzman y Gomez —Auburn NSW
- Part-time
- Supervising experience
- Leadership
Quick Apply
Crew - GYG Baulkham Hills
Guzman y Gomez —Baulkham Hills NSW
- Part-time
Quick Apply
Hotel Services Manager
Sofitel Sydney Darling Harbour —Darling Harbour NSW
- $80,340 a year
- Full-time
- Management
- In-person
- Leadership
Quick Apply
Venue Manager
Saddles Mount White —Mount White NSW
- $85,000 - $105,000 a year
- Full-time
- Customer service
- In-person
Quick Apply
Manager
Solotel —Sydney NSW
- $75,000 - $90,000 a year
- Full-time
- Recruiting
Quick Apply
Reception Supervisor
Compass Group Australia —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Management
- Microsoft Office
- Parental leave
Customer Experience Manager
Accor Apartments & Realty —Sydney NSW
- Full-time
- Hospitality
- Administrative experience
- Leadership
6d
MECCA Burwood - Store Manager (Secondment)
Mecca Brands Pty Ltd —New South Wales
- Full-time

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Guest Experience Expert

Marriott International, Inc -
Sydney NSW

Apply Now

Job Details

Part-time
5 days ago

Benefits

Employee assistance program

Qualifications

Management
Customer service
OPERA

Full Job Description

Additional Information
Job Number26065448
Job CategoryRooms & Guest Services Operations
Location11 Hickson Road, Sydney, New South Wales, Australia, 2000
SchedulePart Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

GUEST EXPERIENCE EXPERT

Explore an exciting new career path with Marriott International at Pier One Sydney Harbour. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you! The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Guest Experience Expert to join our dedicated team at Pier One Sydney Harbour

Be where you can do your best work, begin your purpose, belong to an amazing global team and become the best version of you.

Role Overview:

As the Guest Experience Expert, you will be a dynamic team member who is responsible for delivering exceptional guest experiences by performing a variety of front desk and guest service duties. This role ensures smooth day-to-day operations of the Front Office, including handling check-ins and check-outs, managing reservations, addressing guest inquiries, and resolving any service-related concerns promptly. As the first point of contact for guests, the Front Office Generalist embodies professionalism, hospitality, and a commitment to maintaining the highest standards of service to create a welcoming and memorable stay.

Key Responsibilities:

You will anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.

Manage all aspects of the front office department, tending to the guests and exceeding their expectations.

Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties

Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

Drive loyalty through our loyalty programs and guest experiences

About You:

Experience with OPERA property management system or similar

Have at least 2 year experience preferably within a high volume environment

Opera experience preferred however not required

Outstanding relationship building skills

Excellent customer service experience

Confidence and skills to up sell and promote our venues

Passion for the Hospitality Industry

Learn, think and grow and continue to evolve in your role

Benefits

The best hotel training opportunities and internationally recognized training programs by Marriott International

Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends

Discounts on food & beverage across all our hotels

Recognition programs to keep you motivated

Wellbeing & mindfulness programs to ensure you stay healthy

Employee Assistance Program

Join us at Pier One Sydney Harbour and be part of our dedication to excellence in service.

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest experience leader jobs in new south wales

Guest Experience Expert

Team Leader - With full working rights

Motel Manager

Thredbo Casual Guest Services Outdoor Host

Fun Squad Leader

Airline Lounge Manager

Reception and Arena Staff

Crew - Westfield Parramatta

Section Waiter & Runners | Rockpool Bar & Grill | Sydney

Crew - Parramatta CBD

iPlay Team Leader & Customer service attendant

Team Leader

Overnight (11pm to 6am) Shift Manager

Crew - GYG Baulkham Hills

Hotel Services Manager

Venue Manager

Manager

Reception Supervisor

Customer Experience Manager

MECCA Burwood - Store Manager (Secondment)

I want to receive the latest job alert for guest experience leader in new south wales

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