In-Demand Family support specialist Jobs in New South Wales

Operations Manager - NDIS Service Provider
Good Directions —Hornsby NSW
- From $175,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Business development
- Travel reimbursement
- Work from home
Quick Apply
Customer Contact Centre Officer
Pickles Auctions —Sydney NSW
- Full-time
- Remote
- Customer service
- Organisational skills
- Communication skills
- Work from home
- Parental leave
5d
Client Service Specialist - Sydney
moomoo —Sydney NSW
- Weekend availability
- Management
- Sales
- Customer service
Quick Apply
Accommodation Officer - 12-month temporary contract
Women and Children First —Lane Cove NSW
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
Quick Apply
Voluntary Assisted Dying - Visiting Medical Officer - Sessional (Apply via eCredential)
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- Part-time
- Management
- Annual leave
- Parental leave
Customer Support Specialist
Citation Group —Sydney NSW
- Full-time
- Management
- Communication skills
- Parental leave
7d
Domestic and Family Violence Outreach Caseworker (6 Months Contract - Parttime)
Women and Children First —Dee Why NSW
- Part-time
- Experience working with children
- First Aid Certification
- Communication skills
- Employee assistance program
Quick Apply
Mental Health Support Worker (Housing and Accommodation Support Initiative)
Uniting —Carlingford NSW
- $36.22 an hour
- Part-time
- Cooking
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance program
8d
NDIS Local Area Coordinator - Maitland
Uniting —Maitland NSW
- $46.70 an hour
- Full-time
- Remote
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
NDIS Local Area Coordinator - Maitland
Uniting NSW.ACT —Maitland NSW
- $46.70 an hour
- Full-time
- Remote
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Receptionist
Medispring Family Medical Centre —Cowra NSW
- From $27 an hour
- Part-time
- Medical office experience
- In-person
- Medical terminology
- On-the-job training
Quick Apply
13d
Child and Young Person Specialist Caseworker (6 month contact) Part time
Women and Children First —Dee Why NSW
- Part-time
- Experience working with children
- First Aid Certification
- Communication skills
- Employee assistance program
Quick Apply
12d
Client Onboarding Specialist - Sydney Office
WeTravel —Sydney NSW
- $85,000 a year
- Full-time
- English
- Teaching
- Office experience
- Relocation assistance
- Annual leave
HR Specialist, Contracts Management - APAC
Remote —Sydney NSW
- $29,750 - $67,000 a year
- Remote
- Google Suite
- Conflict management
- AI
- Annual leave
- Work from home
Behavioural Support Specialist | Hunter Cohort
Lifestyle Solutions —Newcastle NSW
- Full-time
- Experience working with children
- Psychology
- Social Work
Senior HR Specialist, Employee Relations - APAC (HRBP)
Remote —Sydney NSW
- $46,500 - $117,750 a year
- Remote
- Conflict management
- AI
- Negotiation
- Annual leave
- Work from home
Client Service Specialist
Marsh —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Senior Secondary Certificate of Education
- Analysis skills
8d
Quality Champions Program Coordinator
Achieve Australia —Blenheim Road NSW
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
5d
Senior Proposal Specialist
Workplace Options —Sydney NSW
- Full-time
- Hybrid work
- Marketing
- Writing skills
- Microsoft Office
- Tuition reimbursement
- Employee assistance program
Quick Apply
Intraday Workforce Specialist
IKEA —Tempe NSW
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Annual leave
- Parental leave
11h

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Operations Manager - NDIS Service Provider

Good Directions
Hornsby NSW

Quick Apply

Job Details

Full-time
From $175,000 a year

Benefits

Travel reimbursement
Remote work allowance
Work from home

Qualifications

Management
Operations management
Sales
Business development
Education
Bachelor's degree
Driver Licence
Communication skills
Negotiation

Full Job Description

Position Title: Operations Manager

Reporting to: Chief Operating Officer

About Good Directions: Serving over 120 NDIS participants, claiming over $60mil yearly in supports. In this time of industry change, Good Directions is uniquely positioned to capitalise on its ability to service all Australian states (excl. WA and NT), and is seeking skilled managers who are eager to oversee the provision of active supports that transform the life of the people we support.

As Operations Manager, you will lead and expand Good Directions’ disability support services. You’ll combine strategic business development with hands-on service delivery to ensure participants and their families have increasing control, safety, and choice in their daily supports. We are seeking two leaders who will take on end to end ownership of the participant experience, actively acquire new participant sign-ups and coach local site services to ensure participant satisfaction and service compliance.

Reasons for Job Opening:
NSW: Strong existing presence, grown since 2014.
QLD: Experiencing rapid growth over the past few years and seeking a person willing to travel within the state to meet with existing and new participants, ensuring service excellence.

Key Responsibilities

· Establish new service sites: identify premises, secure resourcing and coordinate onboarding

· Design, implement and grow SIL, SDA and day-to-day support offerings

· Oversee management of supports to participants, incl. specialist support coordination (as req.)

· Prepare and review SIL quotes, NDIS plan-review reports and AAT submissions

· Advocate for sustainable, high-quality services and negotiate on behalf of participants

· Ensure full compliance with relevant regulations, including protecting participants and Good Directions with regards to financial, legal, and operational matters.

· Maintain budgets, bookkeeping and small-business administration

· Build and maintain networks across housing, life planning, allied health and community sectors

· Monitor performance metrics, drive continuous improvement and report to leadership

· Work directly with IT contractors to explore new tech and change existing tech to automate and improve it

Essential Skills & Experience

· Demonstrated commitment to person-centred disability supports and empowering families

· Proven communication, negotiation and stakeholder-management skills

· Strong business development and operational management background

· Exceptional attention to detail in complex regulatory environments

· Ability to problem-solve with a visionary outlook and draw on external expertise when needed

· Integrity, resilience and adaptability in fast-changing contexts

Work Arrangement: Hybrid work from home (home office setup provided) with travel to participants as required, to our Sydney office 3 days/week (NSW employees) and to team events (2-3 per annum, rotating location NSW/VIC/SA/QLD).
Supports: Peer support, professional development and team-based training.

Remuneration: Full time position, attractive salary package of $140k+super+travel/home office allowance+annual professional fees/training allowance - subject to experience and qualifications.

To be considered for this position you must have:

· A reference detailing how you advocated/assisted people with disabilities

· 10+ years of Operations management experience in an enterprise environment

· Degree qualified, with a proven track record of taking ownership and driving results

· Experience managing people, including geographically dispersed teams

· Strong problem structuring and solving skills and ability to deal with ambiguity

· Experience in client management, sales, bookkeeping, small business planning, human resources, events, life planning, housing, budgeting, networking and innovation

· Driver’s licence and motor vehicle

Supplementary Pay: Organisational performance bonus (paid before Christmas) + Individual KPI performance bonus (paid in July).

Job Type: Full-time

Pay: From $175,000.00 per year

Benefits:

Travel reimbursement
Work from home

Application Question(s):

For Agency Managed participants with severe & profound disabilities how would you expect a 'participant-owned' service to differ from a 'provider-owned' service?
Provide a covering letter to describe your motivation for applying to this position.
Share a practical example of how you have led the establishment or expansion of disability support service or another business service?
Briefly detail your experience maintaining operational consistency across diverse teams, including how you overcame a specific challenge.
What is an example of a successful outcome that demonstrates your approach to management?

Education:

Bachelor Degree (Required)

Experience:

Operations management: 10 years (Required)

Work Authorisation:

Australia (Required)

Work Location: Hybrid remote in Hornsby NSW

Quick Apply

Refine Your Search

family support specialist jobs in new south wales

Operations Manager - NDIS Service Provider

Customer Contact Centre Officer

Client Service Specialist - Sydney

Accommodation Officer - 12-month temporary contract

Voluntary Assisted Dying - Visiting Medical Officer - Sessional (Apply via eCredential)

Customer Support Specialist

Domestic and Family Violence Outreach Caseworker (6 Months Contract - Parttime)

Mental Health Support Worker (Housing and Accommodation Support Initiative)

NDIS Local Area Coordinator - Maitland

NDIS Local Area Coordinator - Maitland

Receptionist

Child and Young Person Specialist Caseworker (6 month contact) Part time

Client Onboarding Specialist - Sydney Office

HR Specialist, Contracts Management - APAC

Behavioural Support Specialist | Hunter Cohort

Senior HR Specialist, Employee Relations - APAC (HRBP)

Client Service Specialist

Quality Champions Program Coordinator

Senior Proposal Specialist

Intraday Workforce Specialist

I want to receive the latest job alert for family support specialist in new south wales

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