In-Demand Customer experience advisor Jobs in New South Wales

HR Advisor - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Customer service
- Salesforce
- AI
- Parental leave
Quick Apply
Graduate Trainee – Corporate Coverage
Société Générale —Sydney NSW
- Microsoft Powerpoint
- Microsoft Excel
- No experience needed
2026 Graduate Brand Analyst, Amazon Vendor Services
Amazon Commercial Services Pty Ltd —Sydney NSW
- Urgently hiring
- Microsoft Excel
- Management
- Merchandising
Customer Success Manager
INNERGY —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- ERP systems
Quick Apply
Client Service Consultant - Wealth
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Customer service
- Financial services
- Typing
- Annual leave
- Work from home
Business Support Advisor
HammondCare —St Leonards NSW
- Full-time
- Remote
- Customer service
- Administrative experience
- Care plans
- Work from home
- Employee assistance program
3d
Sales Customer Support Advisor (Entry-Level), Sydney
Tesla —Alexandria NSW
- Weekend availability
- Hospitality
- Sales
- Customer service
Customer Service Advisor - Tamworth, NSW
St.George —Tamworth NSW
- Full-time
- Sales
- Customer service
- Cash handling
Customer Service Advisor
NEX Building Group —Thornton NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
10d
Customer Success Executive
ServiceNow —Sydney NSW
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
Quick Apply
Customer Service Representative
Thomson Reuters —Pyrmont NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Tuition reimbursement
- Work from home
Training Support Officer - Single Digital Patient Record
Single Digital Patient Record Implementation Authority —Sydney NSW
- $91,326 - $121,497 a year
- Weekend availability
- Hybrid work
- Administrative experience
- AI
- Communication skills
- Annual leave
2d
People Solutions Advisor - Hybrid
YMCA NSW —Pennant Hills NSW
- $80,000 - $85,000 a year
- Contract
- Hybrid work
- Customer service
- Administrative experience
Internship or Work Experience
Firstclass.com.au —Sydney NSW
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Opportunities for advancement
- Referral program
BIRKENSTOCK - Product Expert Sales Advisor - Birkenstock Sydney City
Bstore for Birkenstock —Sydney NSW
- $36.11 an hour
- Inventory control
- Sales
- Customer service
- Employee discount
Quick Apply
6d
Family Liaison Advisor
Department of Customer Service —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
7d
Client Service Consultant
Macquarie Group Limited —Sydney NSW
- Full-time
- Hybrid work
- Typing
- Communication skills
- Annual leave
- Work from home
Customer Advisor, Leave & Relief - Gunnedah, NSW
NAB —New South Wales
- Parental leave
Key Accounts Manager
Premier Fire —Chatswood NSW
- From $100,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Customer Success Manager
Hapana —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Presentation skills
- Annual leave
- Work from home
Quick Apply

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customer experience advisor jobs near new south wales

HR Advisor - Remote

Employment Hero -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Parental leave

Qualifications

Blogging
Customer service
Salesforce
Zendesk
Communications
AI
Communication skills

Full Job Description

Who we are

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

The EH Way

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission

We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy

We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale

We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission

We Live by Our Values - we role model our values 100% of the time

We Expect High Performance - we set a high standard and we’re not satisfied with being average

This role

Provide accurate and technical IR/ER advice to our clients (ranging from HR Managers/ Business Owners/ Line Managers) on operational matters such as performance management, misconduct, termination, personal illness, discrimination/harassment, adverse actions, litigious proceedings, award interpretation, industrial disputes; as well as important policies and procedures.
Complete compliance audits for clients including providing recommendation and interpretation on award coverage for the business and various employee roles; and recommendations on areas of improvement in their HR compliance.
Raise complex and/or high-risk matters for assistance on advice with Senior Workplace Advisors or Team Leaders. This includes matters such as termination outside of probation, redundancies, serious misconduct, transfer of business, difficult award interpretation etc.
Manage high volume calls and email enquiries providing each client with calm, professional and accurate support and advice. Deal with matters pragmatically, whilst providing accurate analysis of the various risks and outlining practical solutions for maintaining compliance.
Contribute to our overall brand and client knowledge base by assisting in ongoing projects such as content creation for blogs, posts, webinars, update videos and client guides/summaries.
Participant in on-going department projects for process improvements and awards summaries.
Liaise with our legal team for more complex disputes, claims and investigations.
Provide guidance to the sales and marketing team as needed to support the growth of the advisory product.
Create and post current and topical knowledge base articles/blogs for our website and social media.
Champion and assist with improvement initiatives within the HR Advisory team using problem solving tools.
Responsible for ensuring advice is only given to authorised contacts in SalesForce (SF) and updating SF with any relevant changes to contacts. Also reflecting these changes in Zendesk and to the wider team.
Ensure to maintain detailed and accurate records of advice including logging a Zendesk or Salesforce ticket with call notes, or emails to clients.

This role can be based anywhere in Australia.

Who you are

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

1-2 years experience at an HR Advisor level (or equivalent).
Qualifications in HR, Law, Business or similar fields (preferable).
Australian Employment Knowledge
Strong ability to advise on Industrial Relations matters. Award interpretation is highly regarded.
Good time management, attention to detail, and customer service skills.
Excellent levels of written and verbal communication skills.
Competent in managing and influencing stakeholders, whilst advising on a range of HR matters.
Proficient in learning and using different softwares, systems, tools and technologies. Knowledge of Salesforce, Zendesk and Employment Hero is highly regarded!
Customer focused and ability to build strong on-going relationships.
Experience working collaboratively as part of a global and remote team environment.

What we can offer

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:

You will work remotely, with the flexibility to own your time and impact
You will access cutting-edge tools to amplify your work, knowledge and outputs
You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

Privacy and AI Notices

We’re AI-first, so may use AI tools to review your applications and support our interviewing and hiring process. They help us cut the noise, surface great talent fast and make sure every candidate gets a fair, consistent experience. These tools do not replace human judgment and the final hiring decision sits with our team.
We verify candidate identity and location as part of our hiring process.
At Employment Hero, we are committed to safeguarding the privacy of your application data. By applying to this role, you acknowledge our Applicant Privacy Policy made available here: employmenthero.com/legals/applicant-policy/.

Company Overview

Employment Hero is the world’s first Employment Operating System: an end-to-end system built to make employment easier for everyone. From hired to retired, everything employment is managed in one place. Employment Hero helps over 300,000 businesses worldwide hire great people and manage everything from hiring, HR and payroll, through to rewards, recognition and offboarding —all automated behind the scenes. And for the 2M+ employees and jobseekers using Employment Hero, Employment OS is their work passport to unlock great job opportunities, manage work admin and grow their career.

Quick Apply

Refine Your Search

customer experience advisor jobs in new south wales

HR Advisor - Remote

Graduate Trainee – Corporate Coverage

2026 Graduate Brand Analyst, Amazon Vendor Services

Customer Success Manager

Client Service Consultant - Wealth

Business Support Advisor

Sales Customer Support Advisor (Entry-Level), Sydney

Customer Service Advisor - Tamworth, NSW

Customer Service Advisor

Customer Success Executive

Customer Service Representative

Training Support Officer - Single Digital Patient Record

People Solutions Advisor - Hybrid

Internship or Work Experience

BIRKENSTOCK - Product Expert Sales Advisor - Birkenstock Sydney City

Family Liaison Advisor

Client Service Consultant

Customer Advisor, Leave & Relief - Gunnedah, NSW

Key Accounts Manager

Customer Success Manager

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