In-Demand customer care coordinator Jobs in new south wales

Housing Specialist - NSW
Permalink Support Services —Sydney NSW
- $36.84 an hour
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Work from home
- Employee assistance program
Quick Apply
8d
Senior Client Wellness Coordinator
Solis Wellness & Guidance Australia —Sydney NSW
- $88,000 - $112,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Wellness program
- Health insurance
Quick Apply
NDIS Local Area Coordinator (Western Sydney)
Uniting —Baulkham Hills NSW
- $44.58 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
NDIS Local Area Coordinators (First Nations Targeted)
Uniting —Pymble NSW
- $44.58 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Roster Scheduler
Uniting NSW.ACT —Orange NSW
- Up to $18,550 a year
- Full-time
- CRM software
- Microsoft Outlook
- Customer service
- Referral program
1d
Compliance Coordinator
Carma —Sydney NSW
- Full-time
- Administrative experience
Quick Apply
Workplace Coordinator
JLL —Sydney NSW
- Customer service
5d
Customer Care Coordinator
Hager Group —Rydalmere NSW
- CRM software
- Customer service
- ERP systems
Out of Hospital Care Coordinator
NSW Health —Caringbah NSW
- $132,236 - $150,222 a year
- Full-time
- Customer service
- Analysis skills
- No degree
- Annual leave
- Employee assistance program
5d
Disability Service Coordinator
Professional and Leading Care Services —Homebush NSW
- $60,000 - $80,000 a year
- Full-time
- Customer service
- Administrative experience
- Bachelor's degree
Quick Apply
2d
NDIS Local Area Coordinator (Singleton)
Uniting NSW.ACT —Singleton NSW
- $88,090.08 a year
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Regional Support Coordinator
MyIntegra —Castle Hill NSW
- Full-time
- Remote
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
NDIS Local Area Coordinator (First Nations Targeted)
Uniting —Leura NSW
- $44.58 an hour
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Customer Care Coordinator - NSW
EBOS Group —North Ryde NSW
- Full-time
- Customer service
- Health insurance
- Parental leave
Customer Experience Coordinator
dusk —Alexandria NSW
- Full-time
- Remote
- Hospitality
- Customer service
- Work from home
- Employee assistance program
Facilities & HSEQ Coordinator
Vontier —Sydney NSW
- $58,778.38 - $98,366.84 a year
- Full-time
- Hybrid work
- Office
- In-person
- Communication skills
- Travel reimbursement
- Parental leave
Quick Apply
7d
NDIS Local Area Coordinators (First Nations Targeted)
Uniting NSW.ACT —Baulkham Hills NSW
- $88,090 a year
- Full-time
- Customer service
- Communication skills
- Time management
- Employee discount
- Referral program
Waste Contract and Collection Coordinator
Dubbo Regional Council —Dubbo NSW
- $88,171 - $102,468 a year
- Full-time
- Management
- Microsoft Office
- No degree
- Employee assistance program
5h
People Coordinator
Dovida —Bondi Junction NSW
- Full-time
- Customer service
- Human resources
- Data entry
- Employee assistance program
Quick Apply
2h
Full Time Receptionist/Clinical Coordinator
De Araujo Co PTY LTD —Randwick NSW
- $30 - $35 an hour
- Full-time
- Customer service
- Medical office experience
- Administrative experience
- Dental insurance
- Employee discount
Quick Apply
1d

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customer care coordinator jobs near new south wales

Housing Specialist - NSW

Permalink Support Services -
Sydney NSW

Quick Apply

Job Details

Casual
$36.84 an hour
8 days ago

Benefits

Work from home
Employee assistance program

Qualifications

Management
Customer service
Microsoft Office
Databases
Administrative experience
Driver Licence
Organisational skills
Computer skills
Diploma
Working with Children Check
Communication skills

Full Job Description

THE ORGANISATION
Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living, and Job Active Programs to people with a disability.

Servicing all regions of Metropolitan Melbourne, Sydney & Gold Coast, Permalink is rapidly growing and expanding its care services, with more than 500 Support Workers and Participants to date.

The Role
Housing Specialist is one of the most important executives at Permalink Support Services. Their primary responsibilities include participant intake, housing assistance and management, customer relations development, providing conflict resolution services, and acting as the main point of communication between participants, support coordinators/stakeholders, and our administration teams under the SCHADS award.

Benefits & Culture

Working in an environment with defined management structures and processes, where Participant Housing Management is highly valued
Employee allowances
Monthly employee events, functions, and activities
Long Service Leave
Employee Assistance Program
Opportunity to have a broad remit and be influential across the organisation
Variety of learning and professional development opportunities
Opportunity to transition into a part-time role after 6 months of continuous performance

POSITION RESPONSIBILITIES:

Responsible for initiating participant intake, setting up housing plans and weekly budgets, and providing each participant with a weekly 4 hours service engagement to seek appropriate housing
Attend to high-profile participants and severe complex cases in search of private rental, community housing, or short-term accommodation
Organize weekly private property searches with participants and book inspection appointments
Complete lease/tenancy application processes for approximately 9 NDIS participants.
Responsible for creating and managing participant Realestate.com.au, 1form, and demo email accounts for ongoing engagement
Connect with participants weekly via phone and send confirmation messages for inspection bookings, lease approvals, and other necessary communications
Assist participants with DHHS Housing application forms for community and public housing
Work in a multi-disciplinary team including Participant Services Specialists, participants, support coordinators, and external stakeholders to sustain tenancies
Assist participants in applying for DHHS Bond Loans, Launch Housing rent in advance, and Centrelink Rental Assistance once a lease has been signed
Demonstrate experience or capacity to support individuals who have experienced homelessness
Attend participant care team meetings and respond to support coordinator emails
Engage effectively with participants with complex and challenging needs to create budgets and secure appropriate housing in a timely manner
Maintain highly developed written and verbal communication and relationship management skills
Demonstrate strong organisational skills and the ability to manage competing priorities
Work effectively in a fast-paced environment and under pressure
Be a team player while also having the capacity to work autonomously
Demonstrate knowledge and experience with Microsoft Office and the ability to learn new systems/databases such as housing management platforms
Provide strong leadership and direction for staff within the department, ensuring high levels of service delivery, professional development, and positive workplace culture
Ensure quality in service delivery to participants
Conduct participant home visits when required
Travel to other offices for training purposes when needed

SELECTION CRITERIA

Customer service skills and problem-solving capability, particularly in participant relations and organisational capability within the disability sector
Strong influencing skills and experience producing high-quality written communication, with the ability to build relationships with support coordinators, support workers, and administration staff
Strong interpersonal skills and the ability to communicate effectively in a variety of situations
Ability to work effectively in a multi-skilled environment subject to pressure and change
Computer skills including Microsoft Office and the ability to adapt to new in-house systems
Flexibility to work reasonable additional hours to meet role requirements
Current driver’s licence
Current Police Check
Current Working with Children Check
COVID-19 Vaccination Certificate

Onsite compliances to be completed during induction include:

NDIS Worker Screening Check
COVID-19 Infection Control Training
NDIS Module Certificate

OUR VISION
Our vision is to be a valued partner in creating positive change, enabling all people with a disability to be respected equally and reach their full potential to live a prosperous life.

OUR VALUES
Our values center on the people we support, where individualised services are designed around their interests, needs, and care. We base our services on the National Standards for Disability Services:

Rights. The service promotes individual rights to freedom of expression, self-determination and decision-making, and actively prevents abuse, harm, neglect and violence.
Participation and Inclusion. The service works with individuals and their families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
Individual Outcomes. Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
Feedback and Complaints. Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
Service Access. The service manages access, commencement, and leaving a service in a transparent, fair, equal and responsive way.
Service Management. The service has effective and accountable service management and leadership to maximise outcomes for individuals.

To Apply: "Only CITIZENS"
Please forward your resume via the indicated email or by selecting ‘Apply for this job’. You may also contact Shefali on 1300 727 625 and press option 2.

Please note there is no formal closing date for this role. If you are interested, we encourage you to apply as soon as possible.

Casual Role on Tuesday, Thursday, and Friday
Working hours: 9:00 AM–5:00 PM =7.5 hours per day, 22.5 hours per week
Job Types: Part-time, Casual
Salary: $36.84 per hour + allowances + 12% super

"Only CITIZENS"

Job Types: Part-time, Casual

Work Authorisation:

Australia (Required)

Work Type: Hybrid / Work from Home

Job Type: Casual

Pay: $36.84 per hour

Work Authorisation:

Australia (Required)

Work Location: On the road

Quick Apply

Refine Your Search

customer care coordinator jobs in new south wales

Housing Specialist - NSW

Senior Client Wellness Coordinator

NDIS Local Area Coordinator (Western Sydney)

NDIS Local Area Coordinators (First Nations Targeted)

Roster Scheduler

Compliance Coordinator

Workplace Coordinator

Customer Care Coordinator

Out of Hospital Care Coordinator

Disability Service Coordinator

NDIS Local Area Coordinator (Singleton)

Regional Support Coordinator

NDIS Local Area Coordinator (First Nations Targeted)

Customer Care Coordinator - NSW

Customer Experience Coordinator

Facilities & HSEQ Coordinator

NDIS Local Area Coordinators (First Nations Targeted)

Waste Contract and Collection Coordinator

People Coordinator

Full Time Receptionist/Clinical Coordinator

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