In-Demand Crm specialist Jobs in New South Wales

CRM & Loyalty Specialist
BOODY AUSTRALIA PTY LIMITED —Surry Hills NSW
- Full-time
- Hybrid work
- CRM software
- Marketing
- Bachelor's degree
- Employee discount
Quick Apply
CRM Data Specialist
Corrs Chambers Westgarth —Sydney NSW
- Full-time
- CRM software
- Administrative experience
- Business development
- Parental leave
Advancement Services Specialist (CRM & Insights)
University of Wollongong —Wollongong NSW
- $96,898 - $119,986 a year
- Full-time
- Hybrid work
- CRM software
- Data analysis skills
- University
Partnerships Marketing Specialist
Bridgit —Sydney NSW
- Remote
- Organisational skills
- Communication skills
- Annual leave
Marketing Operations Specialist - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- CRM software
- Salesforce
- AI
- Parental leave
Quick Apply
Education Specialist Partnership Manager - Remote
Australians Together —Sydney NSW
- $95,000 - $100,000 a year
- Full-time
- Remote
- CRM software
- Microsoft Office
- Education
Quick Apply
Client Onboarding Specialist
American Express —Sydney NSW
- Full-time
- CRM software
- Salesforce
- Analysis skills
- Health insurance
- Dental insurance
7d
Marketing Specialist
Sandersons Mercedes-Benz —Darlinghurst NSW
- $80,000 - $85,000 a year
- Full-time
- In-person
- Communication skills
- Marketing
Quick Apply
9d
Marketing Specialist
Agile Analytics Pty Ltd —North Sydney NSW
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Azure
- Research
Quick Apply
14d
E-Commerce Specialist, Content & Merchandising
Calvin Klein —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Parental leave
- Employee assistance program
12d
Customer Support Specialist
Citation Group —Sydney NSW
- Full-time
- Management
- Communication skills
- Parental leave
6d
Customer Operations Specialist
Fujifilm Australia Pty Ltd —Macquarie Park NSW
- Full-time
- Hybrid work
- CRM software
- Customer service
- Organisational skills
- Work from home
Quick Apply
Customer Experience Specialist
MealSuite —Sydney NSW
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- AI
- Disability insurance
- Health insurance
Quick Apply
Client Onboarding Specialist
Shift —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- In-person
- Parental leave
Brand Manager (Marketing Specialist) – EVENT LIGHTING PTY LTD
Event Lighting Pty Ltd —Clyde NSW
- $80,000 - $90,000 a year
- Full-time
- CRM software
- Business development
- In-person
Quick Apply
5d
Paid Media Specialist and Manager
Lupo Digital —Sydney NSW
- Part-time
- Sales
- Analysis skills
- AI
- Annual leave
Dynamics 365 Power Platform Specialist
GWA Group —Prestons NSW
- Full-time
- Azure
- DevOps
- Administrative experience
Remote Sales Specialist, 14 Month Contract
Medtronic —Macquarie Park NSW
- Full-time
- Remote
- CRM software
- Sales
- Senior Secondary Certificate of Education
6d
Customer Service Specialist
Asuria —Chatswood NSW
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Parental leave
Performance Marketing Specialist
Ansarada —The Rocks NSW
- Full-time
- CRM software
- Salesforce
- Analysis skills
- Health insurance
- Annual leave

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CRM & Loyalty Specialist

BOODY AUSTRALIA PTY LIMITED
Surry Hills NSW

Quick Apply

Job Details

Permanent | Full-time

Benefits

Employee discount

Qualifications

CRM software
Marketing
Shopify
E-commerce
Bachelor's degree
Business
Communication skills
Marketing

Full Job Description

Boody is looking for a new CRM & Loyalty Specialist!

The CRM & Loyalty Specialist will own and optimise Boody's lifecycle and retention strategy, driving sustainable growth and increasing customer lifetime value. You'll build data-driven campaigns across email, SMS and loyalty channels that guide, educate and inspire customers at every stage of their journey, shaping how they experience Boody and the value we offer.

As we expand across regions, lifecycle marketing will help us build meaningful, lasting customer relationships tailored to the needs, motivations and milestones of our community. In this role, you'll be central to building a genuinely customer-centric lifecycle strategy. You'll analyse customer data to uncover purchase motivations and LTV insights at each entry point, informing both acquisition and retention. You'll help shape strategy, optimise lifecycle journeys, and keep messaging sharp, timely and performance-driven. The role calls for a creative, strategic thinker who can collaborate cross-functionally to design innovative lifecycle initiatives aligned with Boody's customer-first ethos.

What is this role all about?

Developing and executing lifecycle marketing campaigns that engage, educate and retain customers across all direct channels (Email, SMS, Loyalty and any future channels), ensuring alignment with the marketing calendar.
Plan, schedule, QA, and deploy all CRM campaigns, ensuring alignment with product launches, promotions, and seasonal campaigns.
Manage and optimise automated customer journeys (e.g. welcome, post-purchase, cart abandonment), including contributing ideas for "Value Add" promotions to increase CRM contributed revenue and channel engagement.
Work collaboratively with Brand on initiatives to drive Loyalty program signup and performance, supporting the integration of B2B partnerships into the Trade plan to maximise high volume, low cost acquisition opportunities.
Support the execution of a preference centre strategy to enrich customer data and improve segmentation and personalisation capabilities, ensuring targeted and relevant communications.
Assist in coordinating customer surveys to gather feedback and help the broader team better understand the community and purchasing behaviours, collaborating with Brand, Marketing and Product to ensure personas remain accurate and relevant.
Support relationships with external agencies for third party health checks and audits, helping to ensure best practice is maintained across CRM activity.
Work collaboratively with Product and Digital teams to ensure Search and Merch platform data is informing product affinity initiatives across winback flows.
Contribute creative thinking to campaign development, including automated onboarding flows, retention touchpoints and reactivation strategies.
Continuously testing and optimising campaigns through A/B testing, ensuring we’re always learning and improving, this includes driving all learnings and insights on what is, and is not being clicked on in SMS and Emails to drive continuous creative learnings for the broader team to improve CTR.
Track and report on key engagement and retention metrics to measure campaign impact and contribute to future strategy recommendations.

We’re looking for:

3+ years' experience in lifecycle marketing, CRM, ideally within a D2C retail based company.
Bachelor's degree in marketing, business, or related field.
Confident using technology, with proficiency in marketing automation tools and familiarity with analytics platforms
Experience with Klaviyo, Yotpo and Shopify
Results-driven and commercially minded.
Strong attention to detail.
Highly analytical and data-driven with the ability to hypothesise and implement A/B tests and interpret results.
Familiarity with loyalty program mechanics and lifecycle monetisation strategies.
Strong local and international market knowledge of the fashion and apparel industry, including competitors, customer expectations, and eCommerce user experience.
Excellent written and verbal communication skills.
Highly collaborative with the ability to work cross-functionally with multiple teams.
Thrives in a fast-paced environment, excited by creative problem-solving and innovation.

Why choose Boody?

Join the team to drive our vision of setting a new standard for how great products feel and how great brands behave. At Boody, you can expect:

A great office location on Crown Street, Surry Hills.
The opportunity to do meaningful, purpose-driven work for a B-Corp organisation.
The opportunity to grow your career with an awesome group of people.
A generous product allowance and team discount program (never be short on undies again!).
Hybrid WFH/WFO schedule.

Does this sound like your next role? We can’t wait to receive your application!

Company Overview

Boody is Australia and New Zealand’s first B Corp-certified underwear brand, loved globally and sold in over 15 countries. Our ambition? To be the most loved sustainable underwear brand globally.

Quick Apply

Refine Your Search

crm specialist jobs in new south wales

CRM & Loyalty Specialist

CRM Data Specialist

Advancement Services Specialist (CRM & Insights)

Partnerships Marketing Specialist

Marketing Operations Specialist - Remote

Education Specialist Partnership Manager - Remote

Client Onboarding Specialist

Marketing Specialist

Marketing Specialist

E-Commerce Specialist, Content & Merchandising

Customer Support Specialist

Customer Operations Specialist

Customer Experience Specialist

Client Onboarding Specialist

Brand Manager (Marketing Specialist) – EVENT LIGHTING PTY LTD

Paid Media Specialist and Manager

Dynamics 365 Power Platform Specialist

Remote Sales Specialist, 14 Month Contract

Customer Service Specialist

Performance Marketing Specialist

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