In-Demand Call center team lead Jobs in New South Wales

Call Center Manager
Connected Medical Solutions Pty Ltd —Sydney NSW
- Customer service
- Microsoft Office
- Bachelor's degree
Quick Apply
Agency AM Team Lead
Accenture —Sydney NSW
- Full-time
- CRM software
- Management
- Sales
Customer Service Representative
Thomson Reuters —Pyrmont NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Customer service
- Tuition reimbursement
- Work from home
Major Incident Management Lead
Infosys —Sydney NSW
- $150,742 - $171,215 a year
- Supervising experience
- Leadership
- Communication skills
- Health insurance
- Parental leave
10d
B2B Senior Lead Generation Manager
Cult of Monday —Sydney NSW
- Full-time
- CRM software
Customer Service Representative
Percepta —Sydney NSW
- No weekends
- Customer service
- Microsoft Office
- Senior Secondary Certificate of Education
- Tuition reimbursement
- Employee assistance program
Quick Apply
Broker Support Officer
MONEYME —Newcastle NSW
- Customer service
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
19h
Sales Development Representative
Keepit A/S —Sydney NSW
- Hybrid work
- Salesforce
- Time management
General Manager - East Coast based
Cater Care Australia / Cater Care Services —Parramatta NSW
- Full-time
- Hospitality
- Culinary experience
- No degree
- Employee discount
Quick Apply
14h
Inside Sales Representative (6-Month Contract)
MiniMed —Macquarie Park NSW
- Full-time
- CRM software
- Sales
- Salesforce
14d
Senior Workplace Investigations Manager
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Manufacturing
- Leadership
12d
Solution Sales Executive - CCaaS & Agentic AI
Sprinklr —Sydney NSW
- Full-time
- Management
- Sales
- AI
- Health insurance
- Annual leave
Sr. Customer Success Manager
Dialpad —Sydney NSW
- Analysis skills
- Organisational skills
- In-person
Quick Apply
13d
Operations Project Manager - Northern NSW
Otis —Mayfield West NSW
- Full-time
- Engineering
- Bachelor's degree
- Communication skills
Delivery Consultant - Amazon Connect, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Computer Science
- Salesforce
Business Development Center Consultant [ BDC ]- NSW
Harmony New Energy Auto Pro Servicing Pty Ltd —Haberfield NSW
- Urgently hiring
- CRM software
- Customer service
- Communication skills
Quick Apply
Team Leader Cleaner
Compass Group Australia —North Strathfield NSW
- $28.08 an hour
- Part-time
- Microsoft Office
Business Development Representative
Klaviyo —Sydney NSW
- $70,000 a year
- AI
- Communication skills
Quick Apply
Large Enterprise Account Executive
Sprinklr —Sydney NSW
- Full-time
- Management
- Sales
- Presentation skills
- Health insurance
- Annual leave
Demand Generation Sales Leader, Growth team
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Management
- Sales

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call center team lead jobs near new south wales

Call Center Manager

Connected Medical Solutions Pty Ltd
Sydney NSW

Quick Apply

Job Details

Qualifications

Customer service
Call center experience
Microsoft Office
Financial analysis
Bachelor's degree
Diploma
Budgeting
Business
Leadership
Communication skills

Full Job Description

Company Description

About Us

My Emergency Doctor is the leading Australian telemedicine service redefining emergency medical care. Established in 2016, we are Australia’s first telemedicine service exclusively staffed by Emergency Physicians. Our vision is to transform emergency care today and tomorrow – and ensure Australians have access to an emergency specialist whenever they call and wherever they are. We work with health services around Australia to provide their patients and the general public access to a specialist medical advice via video or telephone consultation. Hospitals, urgent care centres and ambulance services call on us as specialists in acute care to help manage overflow when they are at capacity, or when advice is needed for a patient who becomes acutely unwell, often after hours. To date, our emergency physicians have managed more than 35,000 calls for emergency care from across Australia. Consultations are available 24 hours a day, 7 days a week, 365 days a year via telephone or our free app (available from App Store or Google Play).

Job Description

Scope Of Role

Due to our current expansion we are looking for a skilled Call Center Manager [CCM] to supervise the daily operations and personnel, aiming for maximum efficiency, quality of service and cost effectiveness. You must be practically minded, organized, reliable and a results-driven professional who can visualise the ‘big picture’ and implement improvements. It is a given that as our CCM, you must have excellent customer service and communication skills.

The Call Center Manager responsibilities include:

Maintain high client service standards;
Establish objectives, standards and procedures for the call center’s day-to-day operations;
Be effective in outcome solutions delivery in a contact centre management environment;
Focus on improving performance and processes to better support our staff to ensure they are achieving desired SLAs and taking corrective action, as needed;
Provide effective resource planning to maximize the utilisation and productivity of resources (people, technology etc);
Utilise performance reviews, capacity planning, and technological evaluation to determine action plan for improved operations;
Become the call center subject matter expert so you can manage, coach and lead call staff and address escalated complex issues;
Lead team meetings, establish and implement processes and procedures;
Collate call center data to evaluate performance against key metrics (accuracy, call-waiting time etc), and present call operation reports to upper management assisting other management team members in identifying trends and establishing call center goals;
Utilise key metrics to evaluate performance, improve processes, ensure resources are properly allocated, identify training needs, maximize efficiency and ensure client satisfaction;
Develop customer interaction/call handling procedures, policies and create training material for the call center staff;
Design then implement solutions for the resolution of technical problems, and ensure technical operational resources are functioning and available;
Attend educational workshops and review relevant literature in order to maintain an up-to-date knowledge of call center operations management.

Qualifications

To Be Successful In This Role

We are looking for a Call Center Manager who leads from the front and can hit the road running after the initial training. You will:

Preferably come from a ‘000’ emergency call center or telehealth background;
Develop comprehensive knowledge of company policies and services;
Excellent organizational and leadership skill;
Solid problem-solving ability with a focus on improving your team capabilities and call center practices;
Be observant and detail-oriented;
Possess an understanding of the business, the services, and the issues facing call center staff;
Preferably a Bachelor’s degree in business or management but at least a business diploma and we would like to speak to you if you have attained a Contact Call Center Management certification [CCCM];
Proven experience as a call center manager or similar position in a corporate environment;
Experience of performance evaluation, customer service metrics, and service delivery;
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations;
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills;
Strong coaching and leadership skills, ability to motivate employees in a positive and constructive manner;
Decisiveness and exceptional attention to detail;
Proficiency with necessary technology, including computers, software applications, phone systems, etc;
Polite, calm and professional phone manner with exceptional spoken English;
Solid understanding of reporting and budgeting procedures including basic financial analysis (cost-effectiveness, cost-benefit etc;)
Proficient in MS Office and call center equipment/software programs;
Positive and patient.

Additional Information

Apply Now

In the first instance please submit:

A cover letter with your comprehensive resume in MS Word format.
Details of your salary expectations including superannuation.
your availability to start a new role.

You should note that we are not offering sponsorship for this role and will only accept applications from candidates with full working rights in Australia.

Quick Apply

Refine Your Search

call center team lead jobs in new south wales

Call Center Manager

Agency AM Team Lead

Customer Service Representative

Major Incident Management Lead

B2B Senior Lead Generation Manager

Customer Service Representative

Broker Support Officer

Sales Development Representative

General Manager - East Coast based

Inside Sales Representative (6-Month Contract)

Senior Workplace Investigations Manager

Solution Sales Executive - CCaaS & Agentic AI

Sr. Customer Success Manager

Operations Project Manager - Northern NSW

Delivery Consultant - Amazon Connect, AWS Professional Services

Business Development Center Consultant [ BDC ]- NSW

Team Leader Cleaner

Business Development Representative

Large Enterprise Account Executive

Demand Generation Sales Leader, Growth team

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