The Aveo Group has an opportunity for a motivated Assistant Community Manager to join Aveo XXXX, located in SUBURB, STATE.
Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
The Opportunity
Aveo is seeking a highly motivated Assistant Community Manager to join our team at ***, a Retirement Living community located in SUBURB, STATE. As our Assistant Community Manager, you will work closely with the Community Manager and residents to help ensure smooth day-to-day operations of the community. Your customer-centred approach to your work and ability to connect with our residents will help you be successful. This role is a customer-facing role where you will be required to be organised, fast-paced and friendly. Located in the suburb of ***, we are looking for a seasoned professional that will use their existing business skills & experience to deliver a high level of service to this community.
This is a full-time 9-5pm Monday-Friday role meaning no weekends! (CHANGE AS NEEDED)
What we offer:
- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression (develop into a Community Manager and beyond)
- Be part of a friendly and supportive team in a caring retirement living community
- Opportunity to take part in Aveo Learning & Development courses to develop your professional skills
Your Impact:
- Support the residents & their families, internal stakeholders and external contractors.
- Be the first point of contact for residents and their queries and concerns
- Ensure ongoing daily operations of entire village services including safety, security, maintenance and financial performance
- You will monitor and review village compliance in relation to the Retirement Villages Act and ensure all policies & procedures are being adhered to
- Assist with budget development & financial management
- Complete general administrative tasks including but not limited to - email & phone communication, distribution of mail & notices and incident recording
What you'll bring:
- Experience in an operations-based management role highly desirable (e.g Hospitality, Hotel/Tourism, Property Management or Facilities Management)
- Tertiary qualification in business or related discipline (desirable, not essential)
- Intermediate use of Microsoft Suite and highly computer literate as you will learn new programs
- High-level written and verbal communication and negotiation skills
- Strong focus on results and customer satisfaction
- Current Police Check certificate (required, but we can complete for you!)
Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next?
Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.
Location: Shortland Waters Retirement Living – 33 Shearwater Drive, Shortland, NSW, 2307
Opportunity: Permanent part-time – Monday - Thursday 8am-3:30pm
Reports to: Community Manager
The Opportunity
Shortland Waters Retirement Living is a vibrant retirement community just 10km away from the heart of Newcastle. Featuring stunning onsite facilities, and exciting developments planned, this is a fantastic opportunity to join a developing retirement community. As our Assistant Community Manager, you will work closely with the Community Manager and residents to help ensure smooth day-to-day operations of the community. You will be joining a community where your care and connection truly matter by helping residents maintain their independence, stay active and involved, and enjoy the rich, fulfilling lifestyle they deserve. This is a highly resident-facing role where you will enjoy a variety of operational and administrative duties.
Your Impact:
- Assist with the ongoing daily operations of the community including safety, security, maintenance/facilities, and compliance checks
- Be the first point of contact for residents and their queries, suggestions and concerns.
- Provide regular operational feedback and escalation items to the Community Business Manager
- Liaise with a wide range of internal and external stakeholders, including but limited to - resident family members, contractors & suppliers and corporate office departments
- Complete general administrative tasks including but not limited to - email & phone communication, reception duties, auditing, and incident recording.
Why Aveo?
- $52-$58K package incl. super (pro rata)
- Permanent part-time position with the opportunity to enter a growing sector
- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression
What you’ll bring:
- Prior experience in a front-line operations or administration role (e.g. Hospitality, Hotel or Office Manager or similar)
- Superb team-work skills and a great sense of humour to join a fun and welcoming community
- Strong people, communication and stakeholder skills with a self-motivated mindset
- A passion for building on customer engagement, KPI improvement and resident satisfaction
- Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint)
- Two (2) COVID-19 vaccinations (required)
Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next
Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.
