Create a welcoming, safe, and seamless experience for our residents.
At Arklife, we’re building more than just apartments. We’re shaping vibrant inner-city communities where people can truly thrive. From rooftop pools and coworking lounges to buzzing social events, our residents enjoy a lifestyle designed for connection, wellbeing, and ease.
Now, we’re looking for a Resident Support Officer to be the trusted weekend presence across our South Brisbane building—keeping things running smoothly, safely, and professionally.
Why You’ll Love This Role
This isn’t your typical role, it’s a unique hybrid role where you’ll be the eyes, ears, and friendly face of the building over the weekend. This role suits someone who enjoys autonomy, responsibility, and being the go-to person for residents and building operations. You’ll combine customer service, operational support, and a strong focus on safety—helping create a secure and welcoming environment for our residents.
The Details
- Casual position
- Saturday & Sunday (daytime hours ranges between 7am-7pm)
- Flexibility required to adjust hours in line with business needs
What You’ll Do
- Be the front-of-house presence – welcome residents and visitors, manage reception, and provide day-to-day assistance
- Support building security, and ensure safety procedures are followed
- Conduct building walkarounds – maintain a visible presence and proactively identify any issues
- Assist residents – help with lockouts, general enquiries, and basic support requests
- Coordinate on-site activity – liaise with cleaners and contractors to ensure smooth operations
- Report and document incidents – keep clear records and escalate issues when required
Who You Are
- Calm, reliable, and observant with a strong sense of responsibility
- Friendly and approachable with a natural ability to assist people
- Comfortable balancing customer service with security awareness
- Able to work independently and make sound decisions on the spot
- Experience in security, concierge, hospitality, or residential buildings is highly regarded
Why Arklife?
- Be part of a pioneering BTR business redefining urban living in Brisbane
- Work in premium buildings with exceptional resident amenities
- Join a supportive, people-focused team
- Enjoy a role with variety, autonomy, and real impact
If you’re someone who takes pride in creating safe, well-run environments—and enjoys being the go-to person people rely on—we’d love to hear from you.
Apply now and help us deliver exceptional service for our residents.
Pay: $32.31 – $61.00 per hour
Experience:
- Customer service: 1 year (Preferred)
Work Authorisation:
Work Location: In person
