In-Demand Glaziers Jobs in Nerang, Qld

Customer Service Officer / Receptionist
Premier Windscreens —Nerang QLD
- Full-time
- Communication skills
7d

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Customer Service Officer / Receptionist
Premier Windscreens —Nerang QLD
Build and maintain strong relationships with suppliers, trade partners, and retail customers, adapting your approach to suit the needs of each.
7d

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Customer Service Officer / Receptionist

Premier Windscreens -
Nerang QLD

Apply Now

Job Details

Permanent | Full-time
7 days ago

Qualifications

Automotive repair
Communication skills

Full Job Description

Work for a reputable company with a strong presence in specialist vehicle industry
Permanent, secure position with steady workflow and great team culture
State of the art facility and equipment

Premier Windscreens has been a proud local business in Nerang for over 25 years, building a strong reputation across the Gold Coast as a trusted automotive glazier. We were recently acquired by AMA Group (ASX: AMA), Australia's largest panel repair group, giving us the stability and resources of a national leader while retaining the local, community-focused service we're known for.

We're now seeking a capable and proactive Customer Service Officer to join our team and serve as the first point of contact for our retail customers and trade partners.

This is a pivotal front-of-house role and a central part of how our business operates each day. You'll be the voice of Premier Windscreens and the person responsible for keeping bookings, suppliers, and our workshop aligned and running efficiently.

Key responsibilities

Manage incoming calls and walk-in enquiries, converting them into confirmed bookings
Prepare quotes and schedule windscreen repairs and replacements
Coordinate the daily workflow across a team of 5 and a busy workshop, ensuring jobs are scheduled efficiently and deadlines are met
Build and maintain strong relationships with suppliers, trade partners, and retail customers, adapting your approach to suit the needs of each
Liaise between customers, mobile technicians, and the workshop to keep operations moving
Maintain accurate bookings, records, and follow-ups, anticipating issues before they arise

About you

A proactive organiser who stays ahead of the day rather than reacting to it
Strong attention to detail and a commitment to getting things right
Confident managing a busy front desk and a full workshop schedule without compromising on service
Excellent communication skills and a professional, personable manner
Computer literate and quick to learn new systems
Experience with ServiceM8 is highly regarded and would allow you to hit the ground running
Experience in the automotive or panel repair industry is also highly regarded, though full training is available for the right candidate

What we offer

Monday to Friday hours, with no weekend work
A stable, well-regarded local business with a supportive team and consistent workload
The opportunity to take genuine ownership of a key role
The security and career potential that comes with being part of a national group

If you're organised, personable, and ready to make your mark in a fast-paced business that values doing the job well, we'd like to hear from you.

To apply, please submit your resume along with a brief cover note outlining why you'd be a strong fit for the role.

Apply Now

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