Support & Outreach Coordinator (Disability Support)
Location: Dandenong North VIC 3175
Company: National Disability Care (NDC)
Pay: From $38.00 per hour
Job Type: Casual
Before applying, please read this properly.
This is not a "pick up shifts when it suits you" type of role.
We are specifically looking for someone reliable, consistent, and genuinely interested in building a positive long-term support relationship with a participant.
If you frequently change jobs, struggle with communication, disappear during onboarding, or cannot commit to attending the same ongoing shifts consistently, this role will not be suitable.
National Disability Care (NDC) is a growing NDIS provider focused on delivering structured, person-centred, high-quality support. We are currently seeking a calm, patient and dependable Support & Outreach Coordinator to support a female participant in the Dandenong North area.
About the Participant
The participant is a 46-year-old female living with psychosocial disability and multiple chronic health conditions, including POTS, Heart Failure, Long COVID, Chronic Fatigue, Chronic Pain Syndrome and Asthma.
Her health and energy levels can fluctuate significantly from day to day. She benefits from support workers who are calm, emotionally regulated, flexible and able to work at a slower pace without pressure.
The participant experiences anxiety surrounding illness and infection exposure due to the impact COVID-19 has had on her health. Workers should approach these concerns respectfully and provide support that feels safe, collaborative and reassuring.
Trust, consistency and rapport are extremely important in this role.
Supports May Include
- Domestic assistance
- Household organisation
- Meal preparation and meal planning
- Transport support
- Appointment assistance
- Community access
- Emotional reassurance and routine support
- Gentle prompting and encouragement
- Assisting to reduce overwhelm and maintain daily routines
This participant benefits from workers who understand that support is not always about keeping busy. Some shifts may focus on pacing, organisation, meal preparation, emotional reassurance and helping the participant manage daily life at her own pace.
Roster Available
- Every second Tuesday: 12:00pm – 5:00pm
- Weekly Saturday: 12:00pm – 6:00pm
Additional hours may become available in the future.
What We Are Looking For
We are specifically seeking someone who:
- Is reliable and consistently attends shifts
- Communicates clearly and professionally
- Is calm, patient and emotionally regulated
- Can work independently and confidently
- Understands the importance of pacing and flexibility
- Can build trust and rapport naturally
- Is supportive without being forceful or overwhelming
- Understands participant choice and control
- Enjoys providing meaningful one-on-one support
Mandatory Requirements
- Current Driver Licence
- Own reliable vehicle
- Comprehensive Car Insurance
- Willingness and ability to transport participants in your own vehicle
- NDIS Worker Screening Check
- Working With Children Check
- NDIS Worker Orientation Module
- National Police Check
- Current First Aid & CPR Certification
Applications without the above requirements will not be considered.
Experience
- Previous disability support experience preferred
- Experience supporting psychosocial disability highly regarded
- Understanding of chronic illness, fatigue management or mental health support highly regarded
- Experience with community access and appointment support desirable
- Strong communication and emotional regulation skills essential
This role offers consistent ongoing work, supportive management, structured communication and the opportunity to make a genuine difference in someone's day-to-day life while working with a provider that values professionalism, reliability and authentic support relationships.
To apply, please email your resume to [email protected]
Subject: Dandenong North Support & Outreach Coordinator
Pay: From $38.00 per hour
Application Question(s):
- This role requires ongoing support on every second Tuesday (12:00pm–5:00pm) and weekly Saturdays (12:00pm–6:00pm). Can you commit to these shifts on a long-term basis?
- This participant lives with psychosocial disability, chronic fatigue, Long COVID, POTS and other complex health conditions. How would you support someone who is experiencing low energy, overwhelm or anxiety on a difficult day?
- This role requires transporting the participant to appointments, shopping and community activities using your own vehicle. Do you have a current Driver Licence, a reliable vehicle and Comprehensive Car Insurance?
Licence/Certification:
- NDIS Worker Orientation Module (Required)
- NDIS Worker Clearance Check (Required)
- Working with Children Check (Required)
- First Aid/CPR Certification (Required)
- Driver Licence (Required)
- National Police Check (Required)
Work Authorisation:
Location:
- Dandenong North VIC 3175 (Required)
Work Location: In person
