We are seeking a capable and customer-focused IT Officer to join our Information and Communication Technology team. This role plays a key part in ensuring Council’s technology environment runs smoothly, securely and reliably, supporting staff across the organisation with the tools they need to deliver services to the community. You will provide hands-on technical support, maintain IT systems and infrastructure, and contribute to continuous improvement across our digital environment.
About Us
Working with us means more than just a job – it’s an opportunity to make a real difference at a local level. We’re a small but impactful council known for innovation, collaboration, and community connection. With around 160 dedicated employees, our team is passionate about delivering services that support the people and places that make our shire special.
Bellingen Shire is a picturesque and diverse area located on the Mid North Coast of NSW, halfway between Sydney and Brisbane and just south of Coffs Harbour. Covering 1,605 square kilometres with around 10km of coastline, the region is renowned for its stunning natural beauty – from lush rainforests and pristine rivers to the World Heritage-listed Dorrigo National Park. Our towns and villages are known for their charm, creativity and strong community spirit.
Living and working here offers the perfect blend of lifestyle and purpose. With a focus on sustainability, cultural richness, and a warm, welcoming community, Bellingen Shire is an inspiring place to grow your career, enjoy work-life balance, and contribute to something meaningful.
The Opportunity
Reporting to the IT Coordinator, this role is responsible for providing frontline technical support and maintaining Council’s IT infrastructure, systems and end-user devices. You will work as part of the Information and Communication Technology team to manage the deployment, maintenance and support of hardware, software and network systems, ensuring high availability, security and performance. The role also contributes to the effective operation of Council’s information management systems, including helpdesk support, asset management, Active Directory administration, and system monitoring, while supporting disaster recovery and business continuity processes.
The ideal candidate will hold a Certificate IV, Diploma or higher qualification in Information Technology (or equivalent relevant experience). You will bring experience working in a help desk or technical support environment within a medium-sized organisation, ideally with exposure to diverse IT infrastructure and remote support tools. Experience within local government, or in developing IT policies and procedures, will be highly regarded but is not essential.
To succeed in the role, you will demonstrate strong technical capability across WAN and LAN environments, end-user devices, and common business applications, combined with well-developed troubleshooting and analytical skills. You will have excellent communication skills and the ability to explain technical concepts clearly to non-technical users. A strong customer service focus, attention to details, and the ability to maintain confidentiality and work within policy and WHS frameworks will be essential. You will also be proactive in keeping up with emerging technologies and identifying practical technology solutions that support organisational performance and service delivery.
On offer
Some of the benefits working for Bellingen Shire Council include:
- Permanent full-time role, 35 hours per week with access to monthly rostered day off
- Access to Fitness Passport
- Access to employee wellbeing programs
- Access to hybrid and flexible work arrangements in line with Award provisions, subject to operational requirements
- Ongoing professional development opportunities
- Salary packaging options
- Annual salary of $70,451 to $80,279 (plus super).
Still Have Questions?
- For further information regarding this role please contact Ian Boyd, IT Coordinator, on 02 6655 7300.
- For enquiries about the application process, please contact the Recruitment Team at [email protected].
Sponsorship/work rights for Australia
Please note that visa sponsorship is not available. To be eligible for a continuing role, you must be an Australian or New Zealand citizen or hold Australian permanent residency.
Temporary visa holders may be considered for a fixed-term appointment aligned with the duration of their visa, depending on the needs of the role and the business unit.
How to Apply
Please read the Position Description by clicking the link at the bottom of this page to gain a full understanding of the responsibilities and requirements of the role.
No candidate meets every single desired qualification or skill. If your experience looks a little different from what we have outlined but you believe you could add value to the role, we would love to learn more about you!
If this sounds like you
Applications close: Sunday, 21 June 2026 at 4pm
Important information
As part of the recruitment process, suitable candidates will be required to complete pre-employment screening which can include relevant background checks, functional capacity assessments, psychometric testing, and drug and alcohol screening (where relevant to the role). We may also review publicly available information (such as social media) and, with your consent, contact previous employers not listed on your application.
Our recruitment process is managed via system generated emails. Please ensure your email address is entered correctly to avoid missing important updates and outcomes. Notifications may include application confirmation, interview invitations, reference requests, and application outcomes. Remember to check your email regularly, including your junk/spam folder.
Bellingen Shire Council as an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite, encourage, welcome and value candidates of all ages, from diverse backgrounds and cultures, and people who have lived experience of disability to apply to work with us.
Bellingen Shire Council is committed to the safety and wellbeing of children and creating and maintaining a child safe organisation.
If you require additional assistance to participate in the recruitment process, please contact the People and Culture team on 02 6655 7300 or [email protected]. You can ask for reasonable adjustments to be made at any time during the recruitment process.
Cick here to view our How to Apply Guide
Download the Position Description here
