This is a Permanent appointment for 76 hours per fortnight (full time), but job share options will be considered for suitable applicants seeking Part Time
Do you want to be a part of a team that promotes and improves the health of its people and community?
We are looking for a friendly and collaborative person to lead and support the delivery of administrative services for our patients across all our clinical programs at the Neurosciences Unit, which is located within Graylands Hospital campus. You will work directly with clinicians, patients/families and other administrative team members to deliver our services. We are looking for candidates who can have well-developed leadership and supervision skills, but further support for leadership development will be provided by the Neurosciences Unit Director and other members of the leadership team.
The Neurosciences Unit works with a children and adolescents, adults and older adults with neurological and mental health conditions. We have the following programs at the Neurosciences Unit:
- Assessment programs for children, adolescents, and adults to help patients, families, and referrers understand the impact of various conditions on a person’s thinking and brain functioning.
- Long-term continuing care programs for Huntington’s disease and Young Onset Dementia.
- Predictive testing (genetic counselling) for Huntington’s disease and familial dementia. These programs support people who are considering testing for genes that affect their risk of developing Huntington’s disease or dementia in the future.
This is a Permanent appointment for 76 hours per fortnight (full time), but job share options will be considered for suitable applicants seeking Part Time hours.
What is our Administrative Assistant role?
The Administrative Assistant oversees and delivers administrative tasks across all programs including doctor’s clinics (neurology, psychiatry) on the Huntington’s disease and Young Onset Dementia programs. You will work closely with the administrative team under the line management of this position and the clinical team leads who will communicate the clinical and administrative requirements of their programs and share responsibility for service delivery. Our administrative team are essential to ensuring our services run smoothly and as the initial point of contact for patients and families presenting to our service.
You will complete the following tasks, both directly and with other administrative staff:
- Develop staff and processes in collaboration with other members of the leadership team
- Lead, train, line-manage, and support other administrative staff
- Liaise professionally with relevant stakeholders (i.e. pharmacies, guardians, family members)
- Respond to and direct phone calls, including taking messages
- Greet and identify patients upon arrival
- Booking appointments from the waitlist and managing a busy clinic calendar
- Record keeping and documentation on WA health systems (e.g. PSOLIS, webPAS, RoStar)
- Review and distribute clinical letters
This position involves the management of confidential and sensitive information, including information related to mental health and child protection risks. There is support available to assist staff in managing this information.
While your qualifications and experience tell us part of your story, your values and attitude speak louder still. At NMHS, we aim to ensure our behaviours reflect our core values: Care, Respect, Innovation, Teamwork and Integrity. During the selection process you will be assessed on your ability to fulfil the responsibilities of this position while upholding our values.
What we offer
NMHS supports flexible working practices and consideration will be given to flexible work options, where operationally appropriate. In addition to the great salary, our employees enjoy an amazing range of benefits (North Metropolitan Health Service - Pay and Benefits) including:
- Salary packaging to increase take-home pay
- Professional and career development opportunities
- Diverse and inclusive culture
The Neurosciences Unit has an inclusive culture where staff support each other with the challenging work we do. We provide support and mentoring for staff development and empower staff to make changes to improve service delivery.
Want to know more about this role?
We encourage you to contact James Stewart, A/Director, 6159 6464 to discuss how this role aligns with your personal and career interests.
We think you’ll like it here
Our employees like working here, and we think you will too. Watch this video to find out what they have to say.
Ready to join our team?
Applicants are required to apply online www.jobs.wa.gov.au so allow enough time to complete the online application process and attach your documentation. If you experience difficulties, please contact HSS Employee Services on 13 44 77 for immediate assistance during business hours.
The JDF is attached for reference. Your application should include:
- A Cover Letter (max 2 pages) explaining why you are applying for this role and providing examples to demonstrate your knowledge, experience and skills in the areas of:
- The delivery of a confidential administrative/clerical service. Your response should outline how you manage and prevent confidentiality breaches related to distributing information as part of records request, patient communication, etc.
- Developing staff, including both the management of high performing staff and addressing issues with substandard or unsatisfactory performance.
- A detailed Resume which sets out your qualifications, capabilities and experience relevant to this position.
- References - the names and contact details of two (2) referees. It is preferable for one of your referees to have been a recent supervisor.
Eligibility to Apply: To be eligible for appointment you must have documentary evidence of your entitlement to live and work in Australia for the period of the contract.
Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.
North Metropolitan Health Service (NMHS) fosters an environment of equity and inclusion and strives to ensure everyone experiences a sense of belonging. We celebrate the rich diversity of our community and are committed to recruiting a team that is reflective of those we care for. We encourage anyone who aligns with our values of Respect, Integrity, Teamwork, Innovation and Care to apply for this role.
NMHS is committed to growing the Aboriginal workforce as a part of our Aboriginal Health and Wellbeing Strategy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position. We encourage Aboriginal people to apply.
NMHS upholds the social model of disability. We welcome applicants who have disability and endeavour to support reasonable workplace adjustments and flexibility. If you have any access needs or require adjustments to participate in the recruitment process, please contact NMHS Human Resources at email [email protected].
Lodgement is system generated. Any submissions after or on, 4:00pm on the closing date will not be accepted.
We look forward to receiving your application.
