Telephone Debt Collector - Boost Collections | Mulgrave
Multiple Positions Available - Looking for a role that develops real-world skills and rewards reliability?
At Boost Collections, we are looking for motivated, dependable, and professional individuals who understand the importance of showing up, being prepared, and delivering their best every day.
Applicants must be able to commit to a minimum of 3 shifts and 18 hours per week, be fully available every Wednesday & Thursday, and work either Monday or Friday each week. You must be available to start at 8:30am or finish at 8:30pm when required. We are looking for reliable, punctual individuals who consistently attend their rostered shifts and arrive ready to perform. Student applicants are welcome, provided they can meet these requirements year-round, including during exam periods
This is not just a job. It's an opportunity to build valuable communication, negotiation, problem-solving, and customer service skills that will benefit you throughout your career.
As part of the Commercial Credit Services Group, established in 2001, we combine the resources and expertise of a leading collections organisation with the supportive culture of a close-knit team.
About the Role
As a Telephone Debt Collector, you will:
- Speak with customers regarding outstanding accounts
- Negotiate repayment arrangements and solutions
- Handle challenging conversations professionally and respectfully
- Work towards individual and team performance goals
- Help customers find practical pathways to resolve their accounts
No two days are the same. Success in this role comes from resilience, communication skills, and a willingness to continually learn.
Our Operating Hours
Monday to Thursday: 8:30am – 8:30pm
Friday: 8:30am – 5:00pm
To effectively support our clients and customers, we require staff who can work during the hours our business operates.
Minimum Requirements
To be considered, you must:
- Be available for a minimum of 3 shifts per week
- Be available for a minimum of 18 hours per week
- Be fully available on Wednesdays and Thursdays
- Be available to work either a Monday or Friday shift
- If available to work Friday must be able to finish at 5pm
- Be able to commit to the role for at least 18 months
- Be an Australian Citizen or Permanent Resident
- Be able to reliably attend every rostered shift
Availability Expectations
We roster staff based on customer demand and business requirements.
This means:
- If you wish to work morning or day shifts, you must be available to commence at 8:30am when required
- If you wish to work afternoon or evening shifts, you must be available to work until 8:30pm when required
- If you want to work a Friday shift, you must be available until 5pm
- Availability should be genuine and consistent, not simply preferred hours
We are looking for people who understand that when they commit to a shift, their team is relying on them to be there.
Student Applicants Welcome
We welcome applications from students who can balance study and work commitments effectively.
Many of our successful team members are students, however the role requires:
- Consistent availability throughout the year
- A minimum commitment of 18 hours per week
- Full Availability on Wednesdays and Thursdays
- Able to work either Monday or Friday Shift
- Understand you play a significant role in the business & unplanned absence for rostered shifts negatively impacts the business.
- The ability to manage exams, assignments, social commitments and work responsibilities without frequent schedule changes
- Can start at 8:30am if required, should you be doing a day shift.
If your study commitments regularly prevent you from meeting rostered shifts, this role may not be the right fit.
What We're Looking For
The people who succeed in this role are:
- Organised
- Have a plan in place to best manager work/life balance.
- Reliable and dependable
- Punctual and organised
- Relaxed and ready to work at their start time
- Able to manage their personal commitments responsibly
- Professional in their communication
- Resilient during challenging conversations
- Positive, coachable, and open to feedback
- Motivated to improve and achieve results
- Team-oriented and aware of the impact their attendance has on others
We place a high value on attendance, punctuality, and consistency because every missed shift impacts customers, teammates, and business outcomes.
Why Join Boost Collections?
- Supportive and team-focused culture
- Ongoing coaching and development
- Valuable communication and negotiation training
- Friday lunches and team social events
- Opportunity to build lifelong professional skills
- Work for an established business with over 20 years of industry experience
- Potential pathway to ongoing employment for the right candidates
Is This Role Right for You?
This role is ideal for someone who:
- Takes pride in being dependable
- Understands the importance of commitment
- Wants more than "just a job"
- Enjoys working towards goals
- Is looking to develop skills that will help throughout their career
- Can commit to at least 18 months
If you're someone who turns up, is ready to perform, and wants to be part of a team that values reliability and professionalism, we'd love to hear from you.
Apply now and start your journey with Boost Collections.
Pay: $33.70 – $39.09 per hour
Expected hours: No less than 18.0 per week
Benefits:
Application Question(s):
- What is your email address?
- What is your best contact phone number?
- What suburb do you live in?
- How many days can you work between Monday to Friday? (Minimum shift is 3 hours & we are open Monday-Thursday 8:30am-8:30pm & Friday 8:30am - 5pm)
- How many hours per week do you wish to work?
- What is your availability on Monday - list start & end time you are available to work? (We are open from 8:30am - 8:30pm on Mondays - minimum shift is 3 hours)
- What is your availability on Tuesday - list start & end time you are available to work? (We are open from 8:30am - 8:30pm on Tuesdays - minimum shift is 3 hours)
- What is your availability on Wednesday - list start & end time you are available to work? (We are open from 8:30am - 8:30pm on Wednesdays - minimum shift is 3 hours)
- What is your availability on Thursday - list start & end time you are available to work? (We are open from 8:30am - 8:30pm on Thursdays - minimum shift is 3 hours)
- What is your availability on Friday - list start & end time you are available to work? (We are open from 8:30am - 5:00pm on Fridays - minimum shift is 3 hours)
- Are you available to start at 8:30am if required?
- Are you available to finish at 8.30pm if required?
- Are you available to finish at 5pm on a Friday?
- Are you student? - if so, what are you studying & how many more years left before you finish?
- Were you referred by someone from our organisation, if so, who?
Work Location: In person
