Emergency Services Clerk
Why Join RMH?
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Be the first point of contact in one of Victoria's busiest and most dynamic Emergency Departments.
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Join a supportive and collaborative team delivering exceptional care to patients and families.
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Build your healthcare administration career with opportunities for ongoing learning and development.
About the Role
The Royal Melbourne Hospital is seeking an enthusiastic and customer-focused Emergency Services Clerk to join our Emergency Services team. This permanent part-time opportunity offers a varied and rewarding role supporting the delivery of high-quality patient care in a fast-paced environment.
Your New Team
The Emergency Services team provides expert acute care across a broad range of specialties including critical care, major trauma, mental health, toxicology and emergency ambulatory care. Working within a multidisciplinary environment, you will be part of a dedicated team committed to delivering outstanding patient care 24 hours a day, 7 days a week.
Key Accountabilities
In this role, you will:
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Provide a professional, welcoming and customer-focused service to patients, families and visitors.
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Accurately collect, enter and maintain patient information for clinical and billing purposes.
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Support the smooth operation of the Emergency Department through timely administrative assistance.
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Liaise effectively with clinical and non-clinical stakeholders across the hospital.
About You
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Previous administrative or clerical experience, ideally within a healthcare environment.
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Excellent customer service and interpersonal skills.
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Strong written and verbal communication skills, including a professional telephone manner.
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Accurate data entry and computer skills with strong attention to detail.
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Ability to work effectively in a busy and changing environment.
Desirable
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Experience working within an Emergency Department or acute healthcare setting.
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Knowledge of hospital patient administration systems.
Benefits of Working at RMH
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Salary packaging options to increase your take-home pay.
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Generous leave entitlements.
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Discounted onsite parking and excellent public transport access.
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Comprehensive Health and Wellbeing Programs, including staff gym access and Employee Assistance Program.
Interested?
If you are looking for a rewarding administration role where no two days are the same, we'd love to hear from you.
with your cover letter and resume.
Applications will be reviewed as they are received and may close prior to the advertised closing date.
Click apply to view the Position Description
All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.
RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards (https://ccyp.vic.gov.au/child-safe-standards).As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.
