Job Description
Job Title: Sales & Operations Coordinator
Work type: Permanent, full time
Primary Report: Sales Manager (Sales)
Secondary Working Relationship: General Manager (Operations)
Location: Mulgrave head office
Salary: $80,000–$90,000 + 12% Super
+ Performance Bonus + Career Development
VE Furniture is a Melbourne based, wholly Australian owned and operated family business that has been in operation for over 30 years. We pride ourselves on supplying commercial quality, innovatively designed furniture at affordable prices for the education market.
We have a passion for self-education and sustainability; and believe that progressive education is the essence of positive change in our world.
We desire to work with other change makers - those that believe in themselves, can identify issues and create solutions, and those that have the desire for making a difference.
Position Summary
The Sales & Operations Coordinator is responsible for supporting the Sales Manager and Sales Team by ensuring customer requirements are accurately captured, verified and translated into clear operational information.
Working closely with both Sales and Operations, this role acts as the critical link between customer expectations and operational execution. By coordinating communication, maintaining accurate business systems and supporting seamless project handovers, the Sales & Operations Coordinator helps ensure every customer receives an exceptional experience from initial enquiry through to project completion.
The role combines customer communication, sales enablement, operational coordination and systems management while continually identifying opportunities to improve sales processes, communication and collaboration across the business.
Purpose of the Role
To support the Sales Team by transforming customer requirements into accurate, complete and commercially sound operational information, ensuring every project progresses seamlessly from enquiry through to delivery while providing an exceptional customer experience.
Core Accountability
The Sales & Operations Coordinator is accountable for ensuring every customer opportunity progresses from enquiry to operational delivery with complete, accurate and timely information.
This role owns the quality of the handover between Sales and Operations by verifying customer requirements, maintaining the integrity of business systems, facilitating proactive communication and ensuring all departments have the information they need to deliver an exceptional customer experience.
Success is achieved by creating clarity, reducing rework, improving collaboration and enabling both the Sales and Operations teams to perform at their best.
This Role Owns
- Customer information integrity.
- The quality of the Sales-to-Operations handover.
- Customer communication throughout the order lifecycle.
- Sales enablement and administrative support.
- CRM and ERP data integrity.
- Continuous improvement of sales administration and communication processes.
Operating Philosophy
This role approaches every day with the following questions:
- How can I help our customers and my colleagues succeed?
- How can we improve the effectiveness of the Sales function?
- How can we improve communication and collaboration between Sales and Operations?
- How can we reduce rework through better planning and clearer information?
- How can we create a better customer experience today than yesterday?
Skills & ExperienceEssential
- Minimum five years' experience in sales operations, customer service or sales coordination.
- Experience preparing quotations, tenders and commercial documentation.
- Strong understanding of CRM and ERP systems (HubSpot and SAP Business One highly regarded).
- Excellent organisational and time management skills.
- Strong written and verbal communication skills.
- Demonstrated ability to coordinate multiple projects simultaneously.
- Experience in freight estimation and logistics coordination.
- Intermediate to advanced Microsoft Office and GSuite skills.
Desirable
- Experience within commercial furniture, education, construction or project-based industries.
- SketchUp or interior design experience.
- Understanding of FF&E schedules and project documentation.
Personal Attributes
The successful person will demonstrate:
- A genuine commitment to exceptional customer service.
- Strong attention to detail and pride in producing accurate work.
- Outstanding organisational and planning skills.
- A proactive, solutions-focused mindset.
- Excellent communication and relationship-building abilities.
- High levels of accountability and personal ownership.
- Curiosity and a commitment to continuous improvement.
- Commercial awareness and sound judgement.
- The ability to remain calm and adaptable under pressure.
- A collaborative approach that supports the success of the wider team.
Success in This Role
Success in this role is achieved when:
- Every customer order enters Operations with complete and accurate information.
- Customers receive timely, proactive and professional communication.
- The Sales Team is well supported and able to focus on developing customer relationships.
- Operational teams have confidence in the information they receive.
- Business systems remain accurate and reliable.
- Process improvements continue to strengthen collaboration and customer experience.
Career ProgressionLevel 1 – Sales & Operations Coordinator
Focuses on delivering exceptional customer support, accurate sales administration and effective operational coordination while building strong knowledge of VE Furniture's products, systems and processes.
Salary Guide: $80,000–$90,000 + Super
↓
Level 2 – Senior Sales & Operations Coordinator
Expands responsibilities to include process improvement, workflow optimisation, sales reporting, mentoring team members and leading cross-functional improvement initiatives.
Salary Guide: $90,000–$105,000 + Super
↓
Level 3 – Sales Enablement & Operations Specialist
Leads the development of scalable sales systems, CRM governance, training programs, reporting dashboards, sales tools and operational best practice while supporting strategic business growth.
Salary Guide: $105,000–$120,000 + Super
Contribution to The VE Way
This role contributes to VE Furniture's success by creating certainty between Sales and Operations, ensuring customer expectations are understood, information is accurate and every department has what it needs to deliver an exceptional customer experience.
Pay: $80,000.00 – $90,000.00 per year
Benefits:
- Employee discount
- Travel reimbursement
Ability to commute/relocate:
- Mulgrave VIC 3170: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- What are your core values?
- What is most important to you in life and in work?
- What speaks to you about this role?
Education:
- Bachelor Degree (Required)
Experience:
- similar role : 5 years (Required)
Work Authorisation:
Work Location: In person
