In-Demand Customer service team lead Jobs in Mount Waverley, Vic

Customer Service Team Leader - Victoria (Expression of Interest for 2026)
Contour Education —Glen Waverley VIC
- $85,000 a year
- Full-time
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
13d
Event Ticketing: Client Services Manager
Ticketebo —Cheltenham VIC
- $60,000 - $75,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
5d
Entry Level Sales Representative
Engage Direct —Melbourne VIC
- $80,000 - $110,000 a year
- Urgently hiring
- Sales
- No experience needed
- In-person
- Professional development assistance
Quick Apply
Senior Customer Success Manager
Mentorloop —Melbourne VIC
- $10,000 - $12,500 a month
- Full-time
- In-person
- Health insurance
- Dental insurance
Quick Apply
11d
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Customer Support Manager - Box Hill Views Care Community
Opal HealthCare —Box Hill VIC
- Full-time
- Leadership
- Communication skills
- Referral program
5d
The Athletes Foot Assistant Manager Opportunities | South East Melbourne
The Athletes Foot —Chadstone VIC
- Full-time
- Sales
- Merchandising
- Leadership
Quick Apply
Assistant Store Manager-Doncaster
Amplifon —Doncaster East VIC
- Weekend availability
- Sales
- Customer service
- Administrative experience
- Employee assistance program
Quick Apply
6d
Housekeeping Lead - Waverley Valley Care Community
Opal HealthCare —Glen Waverley VIC
- Full-time
- Parental leave
- Referral program
Store Manager-Doncaster East
Amplifon —Doncaster East VIC
- Weekend availability
- Management
- Sales
- Customer service
- Employee assistance program
Quick Apply
6d
Customer Experience Lead
Southern Oasis Trading —Mulgrave VIC
- $70,000 - $100,000 a year
- Full-time
- Customer service
- Data entry
- Warehouse
Quick Apply
Contact Centre Representative (Full Time) @ BOUNCE Support Office
BOUNCE —Melbourne VIC
- Weekend availability
- Communication skills
- Free parking
- Employee assistance program
Quick Apply
Sales Consultant | Sandringham (full-time)
Goodlife Health Clubs —Cheltenham VIC
- $65,000 a year
- Full-time
- First Aid Certification
- Gym membership
Quick Apply
6d
Head of Customer Service
David Jones —Melbourne VIC
- Hybrid work
- Management
- Customer service
- Bachelor's degree
- Annual leave
- Parental leave
Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Management
- PMP
- Research
Head of Customer Operations
Officeworks —Chadstone VIC
4d
Retail Manager – Fish & Chip Shop Operations
Prospera Investments Pty Ltd —Oakleigh VIC
- $90,000 - $95,000 a year
- Weekend availability
- Customer service
- Organisational skills
- In-person
Quick Apply
Regional Support Coordinator
MyIntegra —Melbourne VIC
- Full-time
- Communication skills
- Time management
- Parental leave
- Employee assistance program
Quick Apply
11d
Community Lead (Customer Service, Sales and Events)
The Flexi Group —Melbourne VIC
- Full-time
- Sales
- Customer service
- English
Quick Apply
14d
Team Lead – Dispute Resolution Manager
DXC Technology —Melbourne VIC
- Full-time
- Management
- Team management
- In-person

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Customer Service Team Leader - Victoria (Expression of Interest for 2026)

Contour Education -
Glen Waverley VIC

Quick Apply

Job Details

Full-time
$85,000 a year
13 days ago

Benefits

Employee assistance program

Qualifications

Customer service
Senior Secondary Certificate of Education
Quality assurance
Education
Leadership
Communication skills

Full Job Description

By submitting your application, you are registering your interest for future opportunities. We do not have any current openings and will only contact you if a relevant position becomes available.

Be the ultimate custodian of the Contour Campus experience ️

Campus Leaders (Customer Service Team Leaders) hold full ownership of their assigned campus, ensuring it operates with uncompromising excellence across every dimension of student, parent, and tutor experience. They lead and develop their campus service team, safeguard operational discipline, and drive continuous improvement so that their campus is a model of “The Contour Standard.” This role is not only about managing day-to-day campus operations; it is about creating a living, breathing environment where students thrive, parents trust, and tutors excel.

Who We Are

At Contour, we’re reshaping education, one student at a time.

Born from the frustration of students who knew the system could be better, we set out to build what we once wished existed: tutoring that actually works. Not generic classes. Not recycled notes. Not overpriced, overcrowded rooms with an out-of-touch teacher who couldn’t relate. But a complete ecosystem of tutoring, resources, and support, meticulously designed to help every student reach their full potential.

Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 300+ team members. We’ve produced hundreds of 99+ ATARs, tutored the World-Record UCAT scorer, and placed more students into medical school than any school in Australia.

Our growth is a testament to the simple philosophy: Put the student first, always. Everything we design, from our world-class tutor-training programs to our purpose-built campuses, exists to help students master content faster, perform with confidence, and even rekindle the joy of learning.

Contour is a group of three brands united by one goal: to give every student the best chance to achieve their full potential:

Contour Education: Reshaping how students master their high school subjects with small-group tutoring, structured resources, and 1-on-1 support across Maths, Science, and English.
Contour Medprep: Reshaping medical preparation with a proven, step-by-step pathway through the UCAT, interviews, and admissions, led by a team of 100+ medical students.
Contour TestPrep: Reshaping test preparation, starting with the selective entry exam, through rigorous tutoring, mock exams, and data-driven feedback to give students a decisive advantage.

This is Contour. Built by students, for students.

What You Will Do

Campus Ownership: Take full accountability for the success of the campus, ensuring it is consistently safe, well-organised, and ready to deliver an elite experience every day.
Team Leadership & Development: Lead, coach, and develop the campus Service Team to become high-performing operators who consistently deliver excellence.
Experience Stewardship: Safeguard the entire on-campus student and parent journey (from the very first trial, to the hundredth Contour class) ensuring every touchpoint feels seamless, supportive, and delightful.
Operational Excellence: Oversee all core campus processes (opening/closing, class readiness, reschedules, attendance, inventory, daily service operations across phone, email, and text) and ensure flawless execution through disciplined systems and standards.
Walk-In & Student Support Oversight: Ensure the team consistently provides clear, empathetic, and accurate support to walk-ins and students/parents before or after class, turning questions and doubts into moments of trust and confidence.
Trial Experience & Conversion: Oversee the trial experience end-to-end, from preparation and delivery of trial packs to ensuring every trial interaction (including on-the-spot bookings) is exceptional and maximises the likelihood of conversion.
Tutor Enablement: Build trusted relationships with tutors, ensuring their classroom environment, resources, and tech is always prepared and supported to the highest standard.
Workflow & Process Improvement: Identify gaps, inefficiencies, and opportunities for improvement, and embed solutions that elevate both campus efficiency and student experience.
Standards & Quality Assurance: Regularly audit campus operations, student experience touchpoints, and team performance to ensure uncompromising adherence to Contour standards.
Campus Representation: Act as the campus’s champion within Contour, communicating insights, escalating campus-specific issues, and upholding brand standards.
Crisis & Issue Management: Lead confidently in moments of disruption, ensuring quick resolution while protecting the student experience.

What You Will Bring

Relevant Experience – Prior customer service leadership experience (education, operations, retail, hospitality etc.)

Team Leadership – Guides, supports, and develops service team.
️ Strong Communication – Clear, empathetic, and professional with families & staff.
Operational Discipline – Keeps systems, processes, and standards on track.
Problem Solving – Handles issues calmly and decisively.
Continuous Improvement – Always finding ways to work smarter and deliver better.
Energy & Presence – Brings positivity and sets the tone on campus.
Accountability – Owns outcomes and drives campus excellence.
Long-Term Mindset – Willing to grow with the team and brand.
Student & Customer Focus – Genuinely motivated to create positive experiences for students, parents, and staff.

Why You Will Love It

The opportunity to own your campus and deliver the Contour standards of excellence
Autonomy and trust, your ideas and improvements will be heard and implemented
Close collaboration with senior leaders in a non-corporate, high-impact environment
Deeply meaningful work, supporting students and families through important moments
Opportunity for career development to progress as the organisation grows.
Competitive salary ($85,000 AUD + super) plus flexibility, extra leave, EAP access, and lifestyle perks.

The Vibe

We’re looking for team members who are approachable, reliable, and ready to bring their best energy to every shift. Whether you’re part-time or full-time, you’ll be part of a supportive team redefining what service in education feels like.

This isn’t about scripts or transactions - it’s about people, relationships, and making every interaction count.

Submit Your Expression of Interest

If you’re excited about shaping the next generation of high achievers, apply now with your CV.

We will review submissions and reach out once new opportunities become available at your preferred location.

Quick Apply

Refine Your Search

customer service team lead jobs in mount waverley, vic

Customer Service Team Leader - Victoria (Expression of Interest for 2026)

Event Ticketing: Client Services Manager

Entry Level Sales Representative

Senior Customer Success Manager

Entry Level Solar Sales Representative

Customer Support Manager - Box Hill Views Care Community

The Athletes Foot Assistant Manager Opportunities | South East Melbourne

Assistant Store Manager-Doncaster

Housekeeping Lead - Waverley Valley Care Community

Store Manager-Doncaster East

Customer Experience Lead

Contact Centre Representative (Full Time) @ BOUNCE Support Office

Sales Consultant | Sandringham (full-time)

Head of Customer Service

Senior Customer Success Specialist - Gen AI, Customer Success Center of Excellence

Head of Customer Operations

Retail Manager – Fish & Chip Shop Operations

Regional Support Coordinator

Community Lead (Customer Service, Sales and Events)

Team Lead – Dispute Resolution Manager

I want to receive the latest job alert for customer service team lead in mount waverley, vic

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