Introduction:
Make a meaningful difference for families when it matters most.
Centacare North Queensland is a not-for-profit organisation delivering counselling, family support, disability services, youth programs, crisis housing, education and community services across North Queensland, including Townsville, Ayr, Bowen, Mount Isa, Cloncurry and Normanton.
We are seeking a Family Support Officer to join our BRDIGE Program in Mount Isa — a secondary family support service focused on early intervention, strengthening family functioning, and reducing risk to children and young people.
Benefits you will enjoy
- SCHADS L3 Salary from $76,376.56 (dependent on experience and skills) plus $2500 pa above award allowance
- Salary packaging benefits up to $15,900 plus $2,650 entertainment allowance with Eziway Salary Packaging
- 5 Weeks Annual Leave pa + 17.5% leave loading - that is one week extra
- 1 day Birthday Leave
- Sign on bonus of $200
- Remote Location Allowance ($5000)
- Investment in professional development and training including practice supervision
- Extra Loyalty Leave - 1 additional week of paid leave at both 5 and 6 years of continuous service
- Bonus Leave when you reach the top pay point within your level
- Wellbeing support including Medibank discounts and access to a new Wellbeing app called Sonder
- CCNQ pay for your Queensland Blue Card and NDIS Worker Screening Card
Description:
About the role
Working under the guidance of a Senior Practitioner, you will support families experiencing vulnerability by providing practical, culturally responsive early intervention strategies that build resilience, safety, and capacity within the home.
You’ll work collaboratively with families and community stakeholders to prevent issues from escalating and to support positive, sustainable change.
Skills and Experiences:
What you'll be doing
In this role, you will:
Build strong, respectful relationships with families while maintaining professional boundaries
Support family assessments through engagement, observation, and tools such as Family Star
Provide practical strategies to strengthen parenting capacity and promote safe, positive family environments
Assist with parenting education groups and workshops
Deliver culturally appropriate support to diverse families, including Aboriginal and Torres Strait Islander peoples and CALD communities
Maintain accurate client files, case notes, and documentation in line with policy and program requirements
Collaborate with government and non-government services to support families holistically
Identify and escalate safety concerns in line with organisational policy
Participate in supervision, team meetings, professional development, and service planning
What you'll bring
Essential:
Certificate IV or higher in Community Services (or similar)
Experience working with vulnerable families in a strengths-based, non-judgemental way
Strong communication skills (written and verbal)
Understanding of family functioning across diverse cultural and social contexts
Demonstrated experience or capability in conducting safety and risk assessments
Well-developed organisational and administrative skills
Current open driver licence
Current (or ability to obtain) Blue Card and NDIS Worker Screening / Yellow Card
Desirable:
Experience in community services, not-for-profit, or faith-based settings
Experience or interest in group work or community education
Ready to make a difference?
If you’re passionate about supporting families and creating safer futures for children, we’d love to hear from you.
Apply now and join a team making real impact in North Queensland.
Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.
Centacare North Queensland may commence shortlisting and appoint a suitable candidate prior to the advertised closing date.
