Dental Front Office Coordinator | Patient Concierge
Aesthetic Dental Moss Vale
An exciting opportunity to join a brand-new, premium dental practice.
Aesthetic Dental Moss Vale is seeking an exceptional Dental Receptionist / Front Office Coordinator to become the face of our practice.
This is more than a reception role. We are looking for a true administrator who will take ownership of our front office, create an exceptional patient experience, and help build one of the Southern Highlands' leading dental practices.
If you are organised, proactive, professional and genuinely enjoy helping people, we'd love to hear from you.
Part-time or Full-time hours available
Opportunity for career growth and leadership
About the Role
As the first point of contact for our patients, you will be responsible for ensuring every interaction reflects the high standards of Aesthetic Dental Moss Vale.
This role requires someone who thrives on organisation, enjoys taking responsibility and can confidently manage a busy front office with professionalism and warmth.
What We Expect
We have high expectations and are looking for someone who:
- Presents professionally at all times.
- Has previous dental reception experience (preferred).
- Is exceptionally organised and highly detail oriented.
- Can confidently manage a busy appointment schedule.
- Provides outstanding customer service.
- Has excellent written and verbal communication skills.
- Is warm, friendly and empathetic with every patient.
- Takes initiative and solves problems independently.
- Is reliable, punctual and accountable.
- Can multitask while remaining calm under pressure.
- Learns new systems quickly and embraces technology.
- Maintains strict patient confidentiality.
- Works collaboratively within a close-knit team.
- Takes pride in creating an organised and welcoming reception area.
- Has strong computer skills and experience with dental software (preferred).
- Is committed to continuous learning and professional development.
- A Police check, working with children and current reliable references.
Your Responsibilities
- Managing the daily front office operations.
- Welcoming and assisting patients.
- Scheduling appointments efficiently.
- Managing recalls and patient communications.
- Answering phones and responding to enquiries.
- Processing payments and health fund claims.
- Maintaining accurate patient records.
- Coordinating with dentists and clinical staff.
- Assisting with treatment presentations where appropriate.
- Helping achieve practice goals through exceptional administration.
What We Offer
- A beautiful, modern, purpose-built practice.
- Supportive and professional team culture.
- Ongoing training and mentoring.
- Opportunities for career progression into senior administration or practice management.
- Competitive remuneration based on experience + plus incentives.
- The opportunity to grow with an exciting new practice from the very beginning.
If you're looking for more than "just a reception job" and want to build a long-term career with a premium dental practice, we'd love to hear from you.
Some training to be in our Camden Clinic. Offering plenty of room to grow.
Pay: $52,880.00 – $86,739.98 per year
Benefits:
- Employee discount
- Employee mentoring program
Work Location: In person
