About the role
This position is a full time, fixed term role in the Customer Service team until 29 January 2027 to cover approved leave, based at Moruya. The successful candidate will be responsible for:
- Providing leadership and operational oversight of the team’s daily activities
- Supporting the Coordinator in progressing key projects and initiatives
- Acting as the first point of escalation for complex issues, customer interactions, and system or process troubleshooting.
The starting salary for this position is $73,566.19 per annum, plus 12% superannuation.
To view the full salary information, list of duties and prerequisites, please view the Position Description.
About you
You are switched on and able to think on your feet in a fast-paced environment. You feel most accomplished when supporting the team around you through sound advice, problem solving, and troubleshooting skills.
Whether working collaboratively or independently, you adapt with ease and bring a calm, solutions-focused approach to your work.
You are confident de-escalating challenging situations, whether they involve complex customer interactions or administrative issues.
You think clearly under pressure and can support leadership by helping projects progress, identifying opportunities for improvement, and providing constructive feedback when appropriate.
If this sounds like you, we’d love to hear from you!
About us
The beautiful Eurobodalla Shire is located on Yuin Country on the far south coast of NSW and offers an enviable coastal lifestyle with easy access to Canberra and Sydney. From our beaches to our bushlands, rivers and mountains, the Eurobodalla is a place of inclusive communities embracing sustainable lifestyles.
With 143km of coastline, 83 beaches, 20 lakes and four major river systems, Eurobodalla is known as the land of many waters. Over three-quarters of our land area is open space, consisting of 10 national parks and 15 state forests.
Over 40,000 people call the Eurobodalla Shire home, and we attract over 1.2 million visitors every year.
What we offer
We promote equal access to opportunities and pride ourselves on creating a safe and engaging working environment that fosters wellbeing. We are dedicated to looking after our staff, knowing our people are our biggest asset, to ensure we are best placed to look after our community. Including benefits such as:
- 35 hours per week for administrative staff and 38 hours per week for operational staff.
- Health and wellbeing initiatives including access to free counselling through our Employee Assistance Program, TELUS Health One App, Fitness Passport, Social Club and flu vaccinations.
- Up to 3 days leave to cover Council closure at end of year period.
- 14 weeks Council provided paid maternity leave (conditional).
- Generous leave provisions including Long Service Leave after 5 years of continuous service, study leave, 4 weeks annual leave, 2 weeks sick leave and 1 week "My Leave" annually (pro-rated for part-time or fixed term staff members).
- Annual Award increases, performance reviews and a rewards and recognition program.
- Salary packaging program.
Application process
Eurobodalla Shire Council follows a merit based recruitment and selection process. For help and guidance on how to apply for jobs at Council, please visit our website www.esc.nsw.gov.au or The Job Shop.
To apply for this position, you will need to:
- Provide your resume detailing your previous work experience
- Provide your cover letter highlighting your skills and experience (OPTIONAL)
- Address the screening questions in the form below.
If you found this vacancy via a job search website, please go to the Eurobodalla Shire Council Vacant Positions website page to fill in the application form.
If you have any further questions about the role, please contact Daniela Wecki on 02 4474 1275.
Applications close: Sunday 19 July 2026 at 11:00pm.
Screening process
Pre‑employment Checks:
As part of our recruitment process, you may be asked to provide contact details for two work‑related referees. These will be collected at the interview stage. At least one referee should be your current supervisor or a recent past supervisor (of at least three months).
Depending on the position, successful applicants may also be required to complete a Criminal History Check, Medical Assessment and/or a Working with Children Check.
Please note that we will only proceed with any pre‑employment checks once we have your permission.
Confirmation of personal identity and working rights:
Should you be successful in obtaining an interview, you will be required to bring with you an original Government issued photo ID for the interview Panel to sight.
Eurobodalla Shire Council embraces diversity and encourages applications from people with disability. We are committed to making reasonable adjustments to provide a positive, supportive recruitment process. Please contact us on 02 4474 7378 or via [email protected] for confidential support to ensure an equitable application process.
Eurobodalla Shire Council is committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. We know we perform at our best when we are empowered to be ourselves, and that this, in turn, enables our future success as an organisation.
Applicants must have the right to work in Australia and address the advertised selection criteria demonstrating their suitability for the role.
