Want to work for an innovative and caring employer?
ONCALL |SACARE is a leading provider in Disability and Community Support Services. Our vision is to be nationally recognised as the leading integrated community service provider, delivering peace of mind.
We are continuing to grow, with teams located across Queensland, Victoria, and SA. At ONCALL | SACARE you will be making a difference and be working alongside a team who love helping others.
The Rostering/ Scheduling Coordination Team provide a 7 day/week, 24-hour service, connecting clients with our exceptional network of Disability Support Workers. As a member of the Rostering/Scheduling Coordination Team, you will be at the forefront of communication; building and maintaining relationships with both our clients and the broader OnCall | Sacare workforce.
This position is a full‑time role, Monday to Friday, offered initially as a 6‑month contract with the potential for extension or permanency.
What you'll be responsible for:
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Scheduling and facilitating support services to a compliment of community-based clients.
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Developing and maintaining strong partnerships with the Disability Support Workers providing front-line care services to clients in the community.
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Maintaining confidential and accurate documentation and records in relation to the provision of client’s care, preferences, and relevant service delivery information.
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Escalating issues in relation to service delivery and client care to relevant clinical and/or management bodies when required.
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Collaboratively problem-solving and presenting effective solutions to advocate for clients to ensure their needs are suitably met.
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Daily administrative, data-entry and supportive functions upon direction from the Line Manager
To be considered for the role:
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Previous experience in a comparable scheduling position
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Evidenced experience in a scheduling environment, including the ability to complete required allocations accurately and in a timely manner.
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Demonstrated experience working within the Disability sector (or Community Services sector), including knowledge of NDIS and DHS standards
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Understanding of current Disability-related legislation, policy, and standard operating processes.
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Ability to work collaboratively and influence a range of internal and external stakeholders at varying levels of seniority.
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Demonstrated ability to work autonomously whilst using initiative and problem-solving abilities.
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Excellent interpersonal and communication skills with the ability to work with individuals from all socio-economic and cultural backgrounds.
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Current unrestricted Driver’s License
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Working with Children's & NDIS Workers Check (mandatory).
This role will be predominately based at our Brendale office. Some travel to meet with clients within the community may be required, so a current driver’s licence and reliable vehicle are highly advantageous.
Please be sure to include a covering letter addressing the key criteria outlined for this position and a current resume.
Here's the fun stuff!
We offer the fun stuff to all our team members, including:
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Our organisation's success is based on an excellent workplace culture
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Birthday leave
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Free flu vaccinations
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Flexible working arrangements
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Professional Development
Join this innovative organisation that challenges the status quo and drives innovation across the disability industry by applying now!
To register your interest in this position, please submit an updated resume and a short cover letter. This will be describing why you are interested in working as a Service Coordinator and what you feel you can bring to the SACARE team.
SACARE | OnCall Group Australia is committed to child safety, safeguarding and zero tolerance. We take seriously our responsibility to ensure the safety and well-being of all children, young people, and adults we support.
All applicants and employees must provide mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.
