JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
What this opportunity involves:
As the Assistant Facilities Manager at JLL, you will assist with the day-to-day management of all operational and financial aspects of Telstra workplace environments, delivering responsive solutions in a fast-paced, client-focused environment. In this role, you'll serve as the primary liaison with Telstra business units, maintaining exceptional customer service standards while proactively addressing client needs in real-time. You'll monitor and manage multiple vendors simultaneously including cleaning, handyman, and HVAC services to ensure portfolio-wide standards are maintained across all sites. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and this position gives you the autonomy to troubleshoot and resolve vendor performance issues on the spot while knowing when to escalate critical matters appropriately. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you coordinate with the Workplace Experience team, manage work orders via Corrigo, and facilitate weekly team meetings. You'll need to remain flexible to work after hours when urgent facility issues arise, ensuring business continuity and client satisfaction while we support each other's wellbeing and champion inclusivity and belonging across teams.
An overview of the role:
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Serve as primary liaison with Telstra business units, maintaining exceptional customer service standards and proactively addressing client needs in real-time
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Monitor and manage multiple vendors simultaneously including cleaning, handyman, and HVAC services to ensure portfolio-wide standards are maintained
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Undertake cleaning and regular building inspections, conducting contractor performance evaluations against contract requirements and raising work orders via Corrigo
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Manage the Building Management inbox and Corrigo work orders in coordination with the team, prioritizing urgent requests and actioning work requests accordingly
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Process invoices in accordance with specific limits of authority, governance and Corrigo, ensuring all invoices are processed accurately and promptly while verifying accuracy against purchase orders, contracts, and budgets
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Assist with seeking and coordinating vendor quotes through to completion of works, managing multiple financial deliverables simultaneously while maintaining accuracy
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Coordinate weekly team meetings with Workplace and Workplace Teams to discuss vendors, vendor issues, deadlines, WHS, and audits, assisting with preparation of internal audits
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Assist with compliance management in relation to vendor managed functions and coordination of compliance with WHS, environment and risk management policies and procedures
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Provide continuous improvement opportunities through data analysis and Telstra business unit feedback, assisting with the management of ECO training programs and change room locker allocation
Sounds like you? This is what we are looking for:
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Facilities management experience and client service industry experience
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Demonstrated experience working in fast-paced environments with competing priorities and a track record of effective issue resolution
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Excellent client service and communication skills with the ability to deal with a variety of issues concurrently
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Ability to work under pressure with limited supervision while remaining goal oriented and focused on meeting performance targets
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Self-motivated and confident with the ability to adapt to rapidly changing situations and resolve critical issues efficiently
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Strong team player who can cooperate and work well with others to meet targets, particularly with the Workplace Experience team
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Strong organizational skills and attention to detail while managing competing demands and maintaining service excellence during high-pressure situations
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Flexibility to work after hours when urgent facility issues arise to ensure business continuity and client satisfaction
Benefits:
- Great employee discounts off fitness, wellbeing & other renowned brands
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18 weeks paid maternity leave
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Private Health Insurance Discounts
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Active Social Club
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Employee assistant program
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Novated Lease for EV cars
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Paid time off for volunteer work
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Career Opportunities with Australia's #1 Commercial Real Estate firm
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Premium offices
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Interested candidates, please apply following the link below quoting job reference number REQ526187
Location:
On-site –Canberra, ACT
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
