In-Demand Entry level customer service representative Jobs in Minto Nsw

Field Representative
Safran —Bankstown NSW
- Full-time
- Annual leave
- Employee assistance program
12d

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Field Representative

Safran -
Bankstown NSW

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Job Details

Permanent | Full-time
12 days ago

Benefits

Annual leave
Employee assistance program

Qualifications

Diploma
Advanced diploma

Full Job Description

Published 06.17.2026

Company : Safran Helicopter Engines Job field : Customer services and support Location : Bankstown , New South Wales , Australia Contract type : Permanent Contract duration : Full-time Required degree : Certificate / Diploma / Advanced Diploma Required experience : More than 5 years Professional status : Professional, Engineer & Manager

# FR0626-181832

Published 06.17.2026

Job Description

Reporting to the Field Representative Manager, the Field Representative is responsible for:

Provide local proactive assistance to the operators
Provide technical assistance to SAFRAN Helicopter Engines Australia customers as required: 24 hours a day / 7 days a week
Assist the customer to ensure the operational serviceability of SAFRAN Helicopter Engines equipment in compliance with safety and national airworthiness instructions
Provide regular updates on SAFRAN Helicopter Engines Australia fleets and operational data
Confirmation of removals according to published technical publication
Ensure that all entries within the Logbooks, Log cards are executed correctly and as per established procedures
Promote the entry into service of products and support services
Facilitate the return of products for investigation, repair or overhaul as required
The completion of Technical Reports as appropriate for the work performed
To liaise with the Customer Support Team of any issues arising during customer interaction and recording these subjects in our global CRM database.
Regularly visit customers as per established programme
Report and maintain accurate Fleet activity
Report Customer satisfaction as required
Coordinate and communicate with Customer Support team as required to ensure highest levels of support and customer satisfaction

Job Requirements

This demanding role requires you to have strong proven experience and knowledge in:

One of more of SAFRAN Helicopter Engine variants such as, Arriel, Arrius, RTM322
Performing technical support for operators
Providing detailed customer service
Performing maintenance tasks in service centres and in the field
Performing release inspections and issuing release documentation
Airframe to engine interface knowledge would be highly regarded

Additionally in this role, you will be required to frequently travel to the numerous operators in the region, therefore flexibility is rated as a key attribute.

But what else? (advantages, specific features, etc.)

We offer more than just a job - we offer a career in a globally respected organisation that values:

A collaborative, high-performance culture
A commitment to innovation and continuous improvement
A diverse and inclusive workplace where your ideas matter
Competitive benefits including 5 weeks of annual leave, access to health programs after probation, and support through our holistic Employee Assistance Program (EAP)
Ongoing training, development, and career pathways while contributing to world-class helicopter engine technology in a collaborative and inclusive workplace

To submit your application on our website it is best to use a desktop. If you have any issues submitting your application please contact Ilona on 02 9796 6600.
SAFRAN is proud to be an equal opportunity employer. We value the skills, experience, and personal qualities of all our people and select candidates based on merit. We do not discriminate on the basis of age, gender, gender identity, sexual orientation, race, ethnicity, nationality, religion, disability, or any other characteristic protected by law. Candidates must currently have the legal right to work in Australia to be eligible to for this position. Please note all final applicants for this position will be asked to complete a national police check.

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entry level customer service representative jobs in minto nsw

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