Amazon Leo is building the world's most advanced satellite broadband network to deliver fast, affordable connectivity to underserved communities and enterprise customers around the globe. Global Enterprise Services (GES) is the customer-facing organization that ensures enterprise customers realize the full value of Amazon Leo's connectivity solutions.
As a Senior Customer Delivery Manager (CDM) in GES, you are the customer's single point of contact from contract signature through production deployment across the Asia-Pacific and Japan (APJ) region. You own the onboarding execution - translating what was sold into what gets delivered, on time, with the customer fully operational. CDMs coordinate across Product, Engineering, Operations, Field Support, Customer Delivery Engineers, system integrators, and customer IT teams to deliver predictable deployment outcomes.
This is not a sales role. You are the execution owner who builds lasting customer relationships through transparent communication and reliable delivery. You will manage complex, multi-site deployments across APJ enterprise verticals including telecom operators, enterprise fixed connectivity, and maritime - developing onboarding plans, coordinating across diverse markets and time zones, and conducting structured handoffs to post-deployment support teams.
The ideal candidate brings strong program management skills, experience with complex technical deployments across Asia-Pacific markets, and the ability to build trust with customer executives across diverse cultural contexts. You understand multi-country regulatory landscapes and are comfortable navigating ambiguity in a fast-moving environment while coordinating across Japan, Australia, Singapore, India, and broader ASEAN markets.
This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations.
Key job responsibilities
Develop and execute project-specific onboarding plans mapping contract deliverables, timelines, resource requirements, success criteria, and risk mitigation strategies for APJ customers
Coordinate and lead Customer Onboarding Kickoff Meetings with Business Development, Solutions Architecture, and customer stakeholders - establishing workstream owners, timelines, and reporting cadence across time zones
Orchestrate cross-functional execution across Product, Engineering, Operations, contract processing, Customer Delivery Engineers, Field Support Providers, system integrators, and customer IT teams across multiple APJ markets
Track deployment progress and velocity across multiple concurrent customer engagements; surface blockers early and drive resolution through escalation
Navigate multi-country regulatory and compliance requirements across APJ markets with support from legal and compliance teams
Provide structured customer communication (weekly/bi-weekly status reports) managing expectations through transparency
Coordinate workstream execution including Assisted Ordering, Leo Console setup, Network Integration, site activation, and acceptance testing
Create and deliver Project Closeout Packages for handoff to post-deployment support teams; conduct post-activation reviews and establish baseline KPIs
Mentor junior CDMs on deployment methodology, stakeholder management, and regional coordination practices
Contribute to the development of standardized APJ onboarding playbooks, templates, and process improvements
About the team
As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct customers.
- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience
- Experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
- Experience in hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development
- Experience leading cross-functional teams to deliver products and projects on tight deadlines
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Experience with customer relationship management, especially C-suite level customer engagement
- Experience implementing process improvements
- project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)
- Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites, or experience in similar environments
- Experience in satellite, telecommunications, or connectivity infrastructure deployment within Asia-Pacific markets
- Experience with APJ telecom operators or enterprise customers (Japan, Australia, India, ASEAN)
- Familiarity with regional regulatory environments and multi-country coordination across APJ
- Experience with AWS cloud services and monitoring tools
- Familiarity with SD-WAN, telecom backhaul integration, or network architecture
- Japanese language capability (highly valued for Japan market engagement)
- Korean, Mandarin, Hindi, or Bahasa language capability
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
