$98,169 to $105,915 pa (HEW 6)
Ongoing, Full time, Joondalup Campus
Open to ECU Staff Only
STUDENT ADMINISTRATION
JOONDALUP CAMPUS
$98,169 to $105,915 pa PLUS 17% SUPERANNUATION
ONGOING, FULL TIME
OPEN TO ECU STAFF ONLY
Edith Cowan University
Are you ready to belong to a dynamic community where courage, creativity, and optimism are essential elements of our DNA? At ECU we’re inspired by the incredible achievements of Edith Cowan, the first woman elected to an Australian parliament and a lifelong champion of education. Empowered by her legacy, we’re united in our vision to lead the sector in educational experience and expand our impact through world-class research.
Embrace an opportunity to become part of something extraordinary.
Student Administration
The Student Administration Directorate is dedicated to enhancing the student and customer experience by delivering innovative, reliable, and efficient administrative services. Through robust systems, quality data, and digital self-service solutions, the Directorate provides the essential infrastructure and support that enables seamless interactions and effective service delivery throughout the student journey.
About the Opportunity
This opportunity sits within the Fees and Scholarships team, a dynamic and customer-focused group responsible for the administration of student fees, scholarships, sponsorships, and financial support services across the student lifecycle. The team plays a vital role in ensuring students receive accurate advice and timely assistance regarding tuition fees, payments, scholarships, and related financial matters, while delivering high-quality service through phone and email enquiries.
As part of a collaborative and diverse team environment, you will have the opportunity to contribute to continuous improvement initiatives, build strong relationships with colleagues across the University, and help enhance the student experience by supporting equitable access to financial assistance and efficient fee administration.
As a Specialist Senior Student Transaction Officer, you will take ownership of a specialist portfolio area, acting as a subject matter expert and key point of contact for complex fees and scholarships matters. You will coordinate the resolution of complex enquiries and cases, provide specialist guidance and support to colleagues, and contribute to the ongoing enhancement of processes, systems, compliance, and service delivery.
This is an exciting opportunity for a customer-focused professional who enjoys problem-solving, working collaboratively, and making a meaningful impact on the student experience through the delivery of efficient, accurate, and high-quality fees and scholarships services.
About you
We are looking for someone to join the team who demonstrates the following capabilities:
Experience in a complex customer-oriented, high-volume transaction processing environment responsible for academic, financial or non-financial type transactions.
Demonstrated time management and organisational skills with a proven ability to establish priorities, achieve objectives and meet deadlines.
Experience in providing specialist advice and support within a team.
A performance-oriented approach with demonstrated ability to act with a high level of initiative, attention to detail, problem solving, analysis and judgement to provide accurate and appropriate outcomes.
Benefits of working at ECU
At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry-leading superannuation.
Contact
Please contact Roxann Tjea, Manager, Fees and Scholarships at
[email protected] for more information.
Application Process
Please upload an up-to-date resume summarising your experience and achievements, along with a brief covering letter of no more than 2 pages outlining your suitability for the role.
Advert Closure
Applications close Sunday, 23 August 2026 at 11:30pm AWST.
ECU reserves the right to close the advertisement before the stated closing date, and encourage applicants to submit their applications early.
PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION.
ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community.
We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website.
At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above.
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