Practice Manager | Full Time Multi-Site
Vetcall Mermaid Waters & Vetcall Burleigh
Grow your leadership career with us! Vetcall is offering an exciting opportunity for an experienced and motivated Practice Manager to lead two small animal clinics on the Gold Coast.
Vetcall Q Store (Mermaid Waters) is situated in our local shopping village amongst the pristine waterways, with sister clinic Vetcall Burleigh located 10 minutes away in Burleigh Waters.
Together, we provide exceptional veterinary care to a loyal and growing community of pet owners. We are proud to be the clinics of choice for our clients, built on trusted relationships, outstanding service, and a strong commitment to pet wellness, quality medicine, and advanced surgical care. Our team is supportive, passionate, and genuinely enjoys what they do.
About the Role
As a multi-site Practice Manager, you will play a pivotal role in leading the overall success of both clinics. You will oversee operations, people, and performance, ensuring exceptional standards across all areas of the business. Key responsibilities include:
Leading and coordinating all aspects of client care, nursing, and veterinary services
Driving customer experience, client engagement, social media and loyalty initiatives
Managing clinic performance including budgets, payroll, stock control, and P&L
Overseeing compliance, workplace health and safety, facilities, and presentation standards
Championing continuous improvement initiatives and key projects
Partnering closely with Lead Vets, Head Nurses, and Regional leadership
Fostering a positive team culture focused on wellbeing, communication, and development
Building strong relationships with clients, community partners, and suppliers
About You
You are a confident and capable leader who thrives in a dynamic, people-focused environment.
Experience in veterinary or medical practice management (highly regarded)
Proven leadership skills with a strong commercial and growth mindset
Experience with practice management systems and appointment scheduling
Excellent organisational, problem-solving, and decision-making abilities
Strong communication skills with the ability to build relationships at all levels
What We Offer
A genuinely rewarding leadership opportunity with career progression
Competitive salary package based on experience
Full-time role across two well-established clinics
Access to discounts across fitness, insurance, and wellbeing programs
Regular team events that support a positive and connected culture
The opportunity to work alongside a high-performing, friendly, and supportive team
We would love to share more about our team, culture, and this exciting opportunity. If this sounds like the role for you, click Apply Now.
