In-Demand online order processing Jobs in melbourne western suburbs vic

Counter Services Officer - Multiple Roles
Victorian Civil and Administrative Tribunal (VCAT) —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Customer service
- Communication skills
8d
KMD Brands Distribution Centre Casual Store Worker | Truganina
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Truganina VIC
- Overtime
- Communication skills
Customer Service Representative
DLF Seeds & Science —Truganina VIC
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
Retail Sales Assistant
The Artisans Bottega —Laverton North VIC
- $33.19 an hour
- Weekend availability
- Sales
- Customer service
- Education
- Free parking
- Employee discount
Quick Apply
13d
Customer Service & Sales Administration Officer
Glanbia Foods —Melbourne VIC
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
2d
Salesperson
Burson —Hoppers Crossing VIC
- Full-time
- Customer service
- Merchandising
- Maintenance
Quick Apply
Facilities Administrator
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- Customer service
- Health insurance
- Parental leave
Quick Apply
Parts Interpreter
Burson —Sunbury VIC
- Full-time
- Customer service
- Merchandising
- Maintenance
Quick Apply
14d
CPAP Consultant
ResMed —Melbourne VIC
- Part-time
- Customer service
- Clinic
Process Operator
Linde —Melbourne VIC
- Rotating roster
- Forklift
- Parental leave
9d
Project Officer
Department of Education —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Writing skills
- Senior Secondary Certificate of Education
- Communication skills
13d
Receptionist/Facilities Support
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Parental leave
Quick Apply
1d
Retail Officer
University of Melbourne —Parkville VIC
- $69,554 - $76,795 a year
- Full-time
- Customer service
- Merchandising
- University
- Health insurance
- Parental leave
6d
Lounge Attendant
Plaza Premium Lounge —Melbourne VIC
- $25.85 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Travel reimbursement
- Free food
Quick Apply
7d
Receptionist/Concierge
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Customer service
- Presentation skills
- AI
Quick Apply
Merrell Sales Assistant - South Wharf
Merrell —South Wharf VIC
- Customer service
Quick Apply
Technical Specialist - Runva Truganina
GPC Asia Pacific (APAC) —Truganina VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Parental leave
- Employee assistance program
Quick Apply
Sales Assistant Casual (Furniture & Homewares)
Eva —Carlton VIC
- Part-time
- Google Suite
- Sales
- POS
Quick Apply
Financial Analyst - Events
Tennis Australia —Melbourne VIC
- Full-time
- Microsoft Excel
- On-the-job training
- Parental leave
8d
Clinical Sample Specialist - Biospecimen Operations
LabConnect, LLC —Port Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Quick Apply

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Counter Services Officer - Multiple Roles

Victorian Civil and Administrative Tribunal (VCAT) -
Melbourne VIC

Apply Now

Job Details

Full-time
$81,496 - $98,955 a year
8 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Overview

Work Type: Fixed-term - Full-time

Salary: $81,496 - $98,955

Grade: VPS 3

Occupation: Administration

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/C01308C01309

Multiple fixed term opportunities available providing essential front-line customer support to the Victorian community
Showcase your exceptional commitment to customer service and your strong collaborative skills working with others to achieve team goals
Career development opportunities available

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission.

Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'.

Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

VCAT

The Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.

About the Role

The Counter Services Officer is a multi-functional role, involving a combination of diverse duties performed daily. The role serves as a first point of contact for members of the public engaging with VCAT, providing procedural advice, as well as administrative support to facilitate the prompt resolution of matters. You will play a key part in various face to face service delivery functions within our CBD VCAT venue.

Duties include:

providing high level support to all users engaging with VCAT in different capacities, such as roaming concierge on the floors, assisting users attending hearing at our reception desks and handling general enquiries at our service counter
coordinating VCAT hearings to provide effective in-hearing support to VCAT Members and parties
preparing VCAT mediation and hearing rooms for daily proceedings
providing support to emotionally distressed or high-risk individuals, including handling challenging interactions with users experiencing acute stress, trauma or expressing thoughts of self-harm
liaising with internal stakeholders and referring to other organisational areas to facilitate early resolution of matters
maintaining accurate records of all interactions with VCAT users
perform administrative functions including managing the mail process, data entry of applications, processing VCAT orders, preparation of correspondence, file preparation and online receipting of VCAT fees

In line with the responsibilities and operational needs of the position, this role is required to be performed full-time on-site at our CBD location

There are 2 x fixed term positions available.

About You

To excel in this role, you will have experience in providing frontline customer support in a face-to-face environment explaining complex procedures. You have strong communication skills and an ability to engage with a diverse range of stakeholders, including highly distressed individuals.

You will manage a range of tasks and have the flexibility to move within different areas of the building to suit operational needs.

You will be able to demonstrate:

strong attention to detail
ability to convey complex legal and regulatory information tailored to different audiences
a strong commitment to exceptional customer service
critical thinking and problem-solving skills
proven collaborative skills, working well with others in pursuit of team goals
a commitment to continuous learning and service improvements
approachable demeanour

Benefits

A strong sense of belonging to a collaborative team with strong support among colleagues.
Access to purchase a 'fitness passport' supporting your health and wellbeing with access to gyms and pools at a discounted rate
A sense of purpose helping those within the community access fair and efficient justice
Career development opportunities

How to apply

Click the ‘Apply Now' button, ensuring you include the following in your application:

resume
a short cover letter

Other information

Court Services Victoria(CSV) has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, CSV conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially, with care and are a standard part of our hiring process to ensure the right fit for both candidates and Court Services Victoria.

Applications close Monday 8 June 2026 at 11.59pm

Posted

27 May 2026

Apply Now

Refine Your Search

online order processing jobs in melbourne western suburbs vic

Counter Services Officer - Multiple Roles

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