WHO WE ARE
Infinity Holidays is proud to be part of the best industry in the world, and we’re committed to making it even more extraordinary.
For over 25 years we’ve been a leading name in the Australian travel industry, working closely with retail travel agents and broker networks nationwide.
Our mission is to simplify and enhance the global travel trade, offering powerfully simple booking experiences and unmatched travel products and support.
We leverage decades of industry expertise, strong partnerships, and extensive buying power to deliver innovative solutions. From accommodation and cruises to tours, transportation, and activities, we provide a diverse range of products to meet the needs of travellers worldwide - all in one seamless platform.
Join us as we continue to shape the future of travel. Together, we’ll lead the way in unlocking the full potential of the global travel trade.
What you will do:
- Consulting and selling amazing travel experiences to our customers
- Service phone and email enquiry via our CRM platform (Salesforce) within agreed timelines
- Attend regular training sessions for all aspects of the role – systems, land product, and updates from suppliers
- Work within a global team to achieve sales targets and incentives
- Build and maintain strong relationships with agents, suppliers and product managers
- Work towards individual and team KPIs to build business and incentives
What you will need:
- Minimum 12 months experience in a Wholesale or Retail travel industry role
You will have a demonstrated ability to hit KPIs in a previous role
- Ability to build and maintain strong relationships
- Exceptional customer service
Destination knowledge/recent travel experience to our main selling destinations (South Pacific, Australia, New Zealand, Asia, Europe, North America etc). Travel experience is preferred but not essential, but at least a strong understanding and knowledge of the regions.
Previous experience working in a call centre environment using CRM software (Salesforce) is preferred but not essential
This is a full-time position based in our new Melbourne CBD office in Docklands, based on working QLD AEST times.
What you will enjoy:
- ️Culture: you will be employed by Flight Centre Travel Group Australia (FCTG) - an inclusive company that offers a team culture like no other in the industry. We are proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd 2026
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minorities and people with disability, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status
Development: Individualised Learning & Development pathway options
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 500+ of Australia’s leading retailers, health and wellness providers, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - on flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym, fitness classes and wellness programs, end-of-trip facilities
Mental Health: Support and Employee Assistance Program for staff and family
Social: Embrace the famous Flight Centre culture at our industry and Reward & Recognition events throughout the year, including our most popular events on the calendar, the Global High Achievers Gathering (Bangkok in 2026) and huge EOFY Celebration
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving; volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, so as a leading travel group, we have made efforts to affect and maintain positive change to the environment
Please note: applications can only be considered by candidates who are based, and have the right to work, in Australia without restriction or requiring visa sponsorship.
#LI-CM1#IFH#LI-Onsite
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
