- Melbourne Airport location
- Full-time | Permanent Role
- Monday to Friday (Day)
We’re looking for a customer-focused and detail-oriented Order Management Administrator to support our national security branches through end-to-end order management and sales administration activities. This role is ideal for someone who enjoys working with customers, managing order detail, and collaborating with internal teams to keep things moving efficiently.
You’ll play a key role in processing customer orders, managing sales inboxes, resolving order-related enquiries and supporting the broader Sales Operations function.
Why This Role Matters
As an Order Management Administrator, you help ensure customer orders are processed accurately, enquiries are responded to in a timely way, and internal stakeholders have the information they need to support positive customer outcomes. Your attention to detail and ability to coordinate across teams will directly support efficient service delivery across our security branches.
What You’ll Do
- Respond to customer enquiries via email, including order confirmations, pricing discrepancies, delivery details and stock availability
- Manage and monitor multiple sales inboxes to support timely order processing and customer responses
- Process customer orders received via emailed purchase orders and online web submissions
- Accurately enter sales orders into internal systems, validating product codes, quantities, pricing and delivery details
- Support project-based sales by coordinating order processing, stock availability and delivery requirements
- Escalate and refer order-related issues to the appropriate internal departments to support resolution
- Provide sales administration and customer service support to sales team members and the broader Sales Operations function
- Coordinate stock ordering and backorder management in partnership with Purchasing
- Liaise with Accounts regarding customer status and order-related matters
- Maintain accurate records by updating systems, databases and files as required
What You Bring
- 2–4 years of relevant experience in customer service, sales administration, order management or a similar role
- Strong attention to detail and the ability to accurately process information in internal systems
- Clear written and verbal communication skills, with confidence responding to customer enquiries by email
- Solid interpersonal skills and the ability to work effectively with customers and internal stakeholders
- Ability to work well under pressure, manage competing priorities and remain professional at all times
- Computer literacy, including effective working knowledge of Microsoft Word, Excel and email
- A high school qualification or equivalent is required; an associate degree is preferred
What We Offer
- Career stability and growth within a leading global distributor
- Supportive team environment with regular onsite initiatives
- Opportunities to embed yourself in an exciting, fast‑evolving industry
- Employee Assistance and Referral Programs
- A point for succession within the organisation, providing pathways into sales, operations, technical roles, and future lead opportunities
- Employee programs, learning pathways, and real progression opportunities
About Wesco Anixter
We build, connect, power, and protect the world.
Wesco Anixter represents the international go‑to‑market brand of Wesco, enabling us to combine the scale and resources of a global company with strong local knowledge and in‑country expertise.
In Australia, we operate security branches across 10 locations, featuring showrooms, trade counters and warehouse facilities that enable us to be a leading distributor of security equipment. We employ over 170 staff and partner with the world’s top brands to deliver security technology solutions across access control, CCTV, alarms, monitoring, and systems integration.
Across ANZ, our footprint spans commercial sales and services for security, networking, datacom and telecom product solutions, as well as a manufacturer of unified video, access and security systems. This role sits within Wesco Anixter Security Branches (previously Central Security Distribution).
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.
This posting is for a current, active vacancy intended for immediate hire.
