Customer Service Consultant
Clayton
Full time | Permanent
Fundamental Purpose
To help our customers & other PPG departments/personnel achieve their business goals by providing an accurate, timely, & supportive service.
Accountabilities
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Respond promptly and professionally to customer enquiries, orders, and returns.
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Manage all sales/service enquiries via inbound Email & Phone Systems within set SLAs, striving for first contact resolution with high attention to detail and accuracy
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Ensuring all orders, credits & returns are processed with a high level of accuracy & efficiency into ERP system Establish initiative-taking and professional communication with internal & external stakeholders
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Providing quotes & product / safety information Review purchase orders and resolve customer account enquiries
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Liasing with couriers & PPG Branches to provide delivery ETA’s
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Delivering strong and professional verbal and written communication
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Attend product, system and skill training as required for your professional and personal development
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Assist with other admin tasks across the Customer Service team as required
Required
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Intermediate working knowledge of Microsoft Outlook, Excel & Word packages.
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High level of attention to detail Knowledge of Supply Chain functions is an advantage
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Experience working in Manufacturing environments is an advantage
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Knowledge of SAP S/4 Hana system is an advantage
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Experience with, or knowledge of, paint/coatings/colours is an advantage Proven interpersonal and team skills
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Proactive nature – taking initiative
Success Factors
- All employees of PPG need to demonstrate and commit to our Prime Success Factors.
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Focus on results by achieving agreed customer service measures.
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Drive change by passing on customer feedback to PPG market representatives.
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Promote teamwork by taking initiative and supporting Customer Service team as appropriate.
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Build trust & respect by working with team members and customers in a manner that demonstrates integrity and honesty and a willingness to deliver on commitments
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Understand market & customer perspective by knowing who PPG’s competitors are. By listening to customers & taking appropriate action as required.
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Plan and Organise by ensuring credits, orders and delivery discrepancies are processed within agreed timeframes
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Attend to Detail by ensuring accuracy of order entry, providing correct colour information
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Solve problems by understanding the customer’s issue and taking appropriate action to resolve as quickly as practicable
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Communicate and Share Information by putting with empathy to understand their concerns and how to work with them.
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Demonstrate Openness and Flexibility by exercising self-control when dealing with difficult customers (external or internal) or situations.
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Take Responsibility takes an active part in addressing customer problems initiating any required actions.
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Builds Strong Work Relationships by developing an understanding of a customer’s needs/requirements resulting in an excellent working rapport. Support this understanding by delivering on commitments made to the customer. This in turn will ensure that the customer has a positive perception of the PPG business.
How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email [email protected].
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
