What to Expect
Tesla is looking for a Field Service Scheduling Coordinator to join our APAC Energy & Charging Service team.
Our team is responsible for maintaining Tesla’s Energy storage and Supercharger fleet to deliver an excellent customer experience and best-in-class asset availability. As a Field Service Scheduling Coordinator, you will play a critical role in coordinating preventative maintenance, reactive service visits, and resource planning across our portfolio of Battery Storage and Charging sites.
This role requires strong organisational skills, attention to detail, and the ability to work collaboratively with field technicians, asset managers, project engineers, and external stakeholders. You will help optimise uptime, safety, and efficiency while ensuring we meet contractual obligations, service level agreements, and regulatory requirements.
Your work will directly support Tesla’s mission by minimising downtime on high-impact energy and charging assets and driving continuous improvement in our service delivery.
This is a full-time permanent position based in our Melbourne office.
What You'll Do-
Develop and maintain detailed maintenance schedules for Supercharger and energy storage sites, including PMs, reactive repairs, and commissioning activities. Use tools like Planner, internal case management system, Power BI dashboard to forecast resource needs, prioritise tasks, and ensure compliance with contractual blackout periods and SLAs (e.g., response times for critical issues).
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Collaborate with field service technicians, area leads, managers, and external vendors to allocate personnel, equipment, and parts. Manage overtime callouts, travel logistics, and site access, aiming for high productivity while minimising travel hours and ensuring work preparation with clear procedures.
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Prepare and log weekly outage notifications, distribute schedules, escalation reports, and correspondence to customers, asset managers, internal teams, subcontractors, utilities, and vendors. Manage escalations for site-specific issues (e.g., equipment failures and component removals), maintain transparent documentation in SharePoint, Loop, and the customer relationship management system, and ensure all case updates are accurately logged. For subcontracted work, request purchase orders, confirm receipt of reports, notify customers, and verify completion.
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Support the development and refinement of SOPs (Standard Operating Procedures) for scheduling, such as weekly processes, track KPIs e.g. total hours, closed activities, and time per activity, identifying opportunities for automation and efficiency.
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Ensure all schedules comply with safety protocols and regulatory requirements. Track site-specific financial obligations, purchase orders, and planned periods when no work can be performed on site.
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Maintain scorecards and dashboards to report analysing outliers and contribute to bi-weekly org syncs.
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Assist with recruiting and onboarding new team members, and handle escalations (e.g., missing components or urgent installations), project rollouts (e.g., PMs for new sites), and planning for upcoming commissioning with local teams.
- Bachelor’s degree in Engineering, Operations Management, Data Analytics, or a related field, or relevant experience.
- Proficiency in Microsoft Excel, Outlook, Word, and Computerised Maintenance Management Systems (CMMS).
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Strong organisational and analytical skills, with the ability to manage multiple priorities in a fast-paced, dynamic environment.
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Excellent communication skills (written and verbal) for stakeholder interactions, including customers and cross-functional teams.
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Ability to quickly learn and upskill in safety standards, energy storage systems (e.g., batteries and inverters), and EV charging infrastructure is highly valued.
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Bias for action, collaborative mindset, and passion for sustainable energy
Preferred
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2+ years of experience in scheduling, (maintenance) planning, or coordination roles, preferably in energy, utilities, or manufacturing environments.
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Experience in field service operations, maintenance planning, or project management in renewables/utilities.
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Experience with data visualisation tools (e.g., Tableau) for KPI reporting.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
