In-Demand Quality analyst for calls Jobs in Melbourne Vic

Service Desk Analyst
AC3 —Melbourne VIC
- $70,000 a year
- Full-time
- Azure
- Microsoft Office
Quick Apply
Service Desk Analyst_Full Time_Burnley VIC
Estia Health —Melbourne VIC
- $40.20 an hour
- Full-time
- Microsoft Office
- Communication skills
- Employee assistance program
13d
Application Analyst
BOUNCE —Glen Iris VIC
- Full-time
- Management
- Administrative experience
- Analysis skills
- Free parking
- Parental leave
Quick Apply
Operations Analyst (AML/CTF)
KordaMentha —Melbourne VIC
- $85,000 - $100,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Deployed Product Manager, Health Systems
Heidi —Melbourne VIC
- $170,000 - $220,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- AI
- Work from home
- Parental leave
Clinical Application Analyst
Imaging Associates —Box Hill VIC
- Full-time
- Hybrid work
- Computer Science
- PMP
- EMR systems
Quick Apply
Test Specialist
Fujitsu —Melbourne VIC
- Hybrid work
- CAD
- Analysis skills
- Communication skills
9d
eHealth Clinical Analyst (Clinical Documentation)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
7d
Service Desk Analyst
Capgemini —Melbourne VIC
- Hybrid work
- Communication skills
eHealth Clinical Analyst (Support and Training)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- ICU experience
- EMR systems
- Health insurance
- Annual leave
10d
eHealth Clinical Analyst (Care@Home/Outpatients)
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Annual leave
Consultant, Data Quality & Analytics
Fujitsu —Melbourne VIC
- SQL
- Agile
- Communication skills
6d
Clinical Analyst - Australia
GeneDx —Melbourne VIC
- $202,000 - $230,000 a year
- Remote
- Medicine
- Doctoral degree
- Microsoft Office
Data Analyst
Banyule City Council —Greensborough VIC
- $113,252.44 - $126,351.47 a year
- Full-time
- Hybrid work
- SQL
- Analysis skills
- No degree
- Parental leave
5h
Customer Service Specialist
Infosys —Melbourne VIC
- $82,544 - $87,992 a year
- Weekend availability
- Management
- Computer Science
- Customer service
- Health insurance
- Parental leave
5d
Service Desk Analyst
Capgemini Sogeti —Melbourne VIC
- Hybrid work
- Communication skills
Customer Advocate
Live Nation —Melbourne VIC
- Full-time
- Microsoft Excel
- Typing
- Communication skills
ICT Business Analyst and Engagement Manager
Eastern Health —Box Hill VIC
- Full-time
- Microsoft Excel
- Communication skills
- Health insurance
- Annual leave
Security Analyst (Managed Services: Security Operations Centre)
LAB3 —Melbourne VIC
- Call employer
- Hybrid work
- Azure
- SQL
- Analysis skills
Quick Apply
14d
IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership

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Service Desk Analyst

AC3 -
Melbourne VIC

Quick Apply

Job Details

Full-time
$70,000 a year

Qualifications

ITIL Certification
Azure
IT service management
Technical support
Microsoft Office
ITIL
ServiceNow

Full Job Description

Fixed Term Contract until 31/12/26
Likely extension/conversion to permanent
$70K + Super (pro-rata)

About AC3

At AC3, our purpose is simple but powerful: make technology real. As Australia's leading secure multi-cloud solutions provider, we support over 700 enterprise clients including more than half of the NSW Government to translate technical potential into business results. From cloud and infrastructure to cyber security and data integration, we provide full-stack solutions to consult, build, run and optimise IT environments.

Proudly Australian-owned with offices in Sydney, Melbourne and Auckland, AC3 ranks #4 on Australia's Best Places to Work list. We're a tight-knit crew of smart people, using brilliant tech to deliver exceptional outcomes. We value trust, ownership, bold ideas and a good laugh along the way.

About the Role

This is more than your typical Level 2 Service Desk gig.

We're offering ambitious tech professionals the chance to join our award-winning Service Desk team and step into a career fast lane. You'll master core support disciplines across Microsoft, AD, and Windows environments while developing the knowledge and exposure that primes you to transfer into Cyber Security SOC or CloudOps. AC3 is littered with previous such success stories, and we'd love you to help you realise your potential.

This isn't lip service. It's a structured pathway backed by AC3's dedicated L&D program, mentorships, cross-team collaboration, and a proven internal mobility track record.

What You'll Be Doing

Triage, resolve and escalate technical issues via phone, email and self-service channels
Maintain high standards of ticket quality, resolution rates and customer communication
Monitor task queues, prioritise effectively and maintain visibility on critical incidents
Update knowledge base articles and contribute to peer upskilling
Participate in induction of new team members and cross-functional projects
Gain early exposure to security and cloud infrastructure tooling as part of your development plan

What You'll Bring

3+ years in a service desk or technical support role, ideally in a multi-client/MSP setting
Strong Windows 10/11, Active Directory, Office 365 and ITSM experience
A natural communicator with a proactive, can-do approach and appetite to learn
Experience in ServiceNow or other ITIL aligned ticketing systems
Bonus: certifications like ITIL, Microsoft, or foundational Cyber/Cloud certs (CompTIA Sec+, Azure Fundamentals etc.)

Why AC3?

$70,000 + Super + Bonus
On-Call paid extra
6 month Fixed Term Contract + possible extension or permanent conversion
Sydney CBD office with hybrid flexibility
Supported pathway to Cyber Security, CloudOps or other avenues within AC3
#4 Best Place to Work in Australia
Funded certifications + structured L&D support
Lifestyle perks including novated leasing, health discounts, and wellness programs
Real work that makes a real impact on clients and your career

What's Next? If you're a tech pro ready to evolve from support to specialist—whether in SOC, SecOps, or Cloud—this is your jump point.

Apply now and let's make your next move your best one.

Quick Apply

Refine Your Search

quality analyst for calls jobs in melbourne vic

Service Desk Analyst

Service Desk Analyst_Full Time_Burnley VIC

Application Analyst

Operations Analyst (AML/CTF)

Deployed Product Manager, Health Systems

Clinical Application Analyst

Test Specialist

eHealth Clinical Analyst (Clinical Documentation)

Service Desk Analyst

eHealth Clinical Analyst (Support and Training)

eHealth Clinical Analyst (Care@Home/Outpatients)

Consultant, Data Quality & Analytics

Clinical Analyst - Australia

Data Analyst

Customer Service Specialist

Service Desk Analyst

Customer Advocate

ICT Business Analyst and Engagement Manager

Security Analyst (Managed Services: Security Operations Centre)

IT Service Desk Analyst

I want to receive the latest job alert for quality analyst for calls in melbourne vic

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