In-Demand nab customer service Jobs in melbourne vic

Analyst, Identity Fraud Services
NAB —Melbourne City Centre VIC
- Full-time
- Analysis skills
5d
Customer Advisor Leave & Relief - Waverley Gardens VIC
NAB —Melbourne VIC
- Part-time
- Parental leave
2d
Head Of Investigations Services
NAB —Melbourne City Centre VIC
- Full-time
- Leadership
16h
Home Lending Executive - VIC
NAB —Melbourne City Centre VIC
- Full-time
- Communication skills
Sub-domain Orchestration Lead
NAB —Melbourne City Centre VIC
- Full-time
- Agile
- Financial services
5d
Business Consultant - Onboarding and Delivery
RecordPoint —Melbourne VIC
- $125,000 - $160,000 a year
- Full-time
- Hybrid work
- SharePoint
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply
1d
Audit Manager
NAB —Melbourne City Centre VIC
- Full-time
- Organisational skills
- Financial services
- Analytics
8d
Strategic Portfolio Manager
NAB —Melbourne City Centre VIC
- Full-time
- Leadership
6d
Senior Business Banking Manager, Werribee
NAB —Melbourne VIC
- Full-time
Head of Experience (Cards & Accounts)
NAB —Melbourne City Centre VIC
- Full-time
- Analysis skills
- Agile
- Financial services
14d
Senior Business Analyst - Business Transformation (Corporate & Institutional Banking)
NAB —Melbourne City Centre VIC
- Full-time
- Agile
- AI
- Communication skills
5d
Finance Partner Personal Banking Chief Operating Office
NAB —Melbourne City Centre VIC
- Full-time
- Microsoft Excel
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9d
Head of Engineering
Prophet Tech Pty Ltd —Melbourne VIC
- Full-time
- AI
Manager- Risk Advisory & Assurance Domain
Genpact Australia Pty Ltd —Docklands VIC
- Full-time
- PMP
- English
- Finance
Quick Apply
Lead Consultant, DBA
NAB —Melbourne City Centre VIC
- Full-time
- Azure
- Administrative experience
- AWS
5d
SysOps Engineer
Prophet Tech Pty Ltd —Melbourne VIC
- Full-time
- DevOps
Software Engineer
RecordPoint —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AI
- SDLC
- Annual leave
- Parental leave
Quick Apply
7d
Senior AI Engineer
NAB —Melbourne City Centre VIC
- Full-time
- Master's degree
- AWS
- APIs
8d
Senior Analyst Engineer
NAB —Melbourne City Centre VIC
- Full-time
- Azure
- DevOps
- AWS
2d

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nab customer service jobs near melbourne vic

Analyst, Identity Fraud Services

NAB -
Melbourne City Centre VIC

Apply Now

Job Details

Permanent | Full-time
5 days ago

Qualifications

Analysis skills

Full Job Description

Analyst, Identity Fraud Services

Job number: 807915

Primary position location: VIC- Melbourne CBD

Category: Compliance, Regulatory Risk & Financial Crime

Work type: Permanent Full time

Closing at: Jun 22 2026 - 23:55 AEST

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As the Analyst, Identity Fraud Services, you will be part of the
Identity Fraud Services that’s doubling down on customer obsession.

Identity Fraud Services is responsible for the investigation and management of identity fraud. This involves assessing alerts and gathering evidence to protect customers and the organisation from application and merchant onboarding fraud.

The team is responsible for investigation of NAB unsecured and secured lending and transactional applications

Each day, you’ll go above and beyond to:

Investigating identity fraud across unsecured and secured lending, business lending and transactional applications
Assessing alerts, conducting follow‑up inquiries, and gathering supporting evidence
Managing both first‑party and third‑party fraud events
Ensuring all actions comply with internal policies, external legislation, and regulatory requirements
Maintaining accurate records and documenting all investigations and interactions
Escalating issues, breaches, or risks appropriately and in a timely manner
Working collaboratively with service leads and broader Fraud Operations teams to uplift standards and best practices

We’re looking for the best and brightest to deliver the best for our customers. You’ll bring:

Existing experience in fraud, financial crime, or the anti‑crime industry
Strong investigation and analytical skills with high attention to detail
Comfortable working in complex environments and quickly learning unfamiliar business areas
Experience with application assessments or loan approvals is advantageous

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

Apply Now

Refine Your Search

nab customer service jobs in melbourne vic

Analyst, Identity Fraud Services

Customer Advisor Leave & Relief - Waverley Gardens VIC

Head Of Investigations Services

Home Lending Executive - VIC

Sub-domain Orchestration Lead

Business Consultant - Onboarding and Delivery

Audit Manager

Strategic Portfolio Manager

Senior Business Banking Manager, Werribee

Head of Experience (Cards & Accounts)

Senior Business Analyst - Business Transformation (Corporate & Institutional Banking)

Finance Partner Personal Banking Chief Operating Office

Head of Engineering

Manager- Risk Advisory & Assurance Domain

Lead Consultant, DBA

SysOps Engineer

Software Engineer

Senior AI Engineer

Senior Analyst Engineer

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