In-Demand Motor claims insurance Jobs in Melbourne Vic

Claims Operations Specialist
Insurance Australia Group —Melbourne VIC
- Full-time
- Analysis skills
- AI
- Communication skills
- Health insurance
- Annual leave
1d
Desktop Home Assessor
Auto & General Holdings —Sunshine VIC
- Organisational skills
- Time management
- Parental leave
- Gym membership
Quick Apply
Home Assessor
Auto & General Holdings —Sunshine VIC
- Organisational skills
- Communication skills
- Time management
- Parental leave
- Gym membership
Quick Apply
Team Leader Claims Specialist
Auto & General Holdings —Malvern VIC
- Customer service
- Leadership
- Communication skills
- Parental leave
- Employee discount
Quick Apply
Injury & Return to Work Consultant
Cogent Thinking —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Case management
- Communication skills
- Health insurance
- Parental leave
Quick Apply
Settlements Officer
Zurich Insurance —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Parental leave
3d
Motor Assessor
Auto & General Holdings —Altona North VIC
- Parental leave
- Gym membership
Quick Apply
Motor Assessor - VIC
Auto & General Holdings —Sunshine VIC
- Parental leave
- Gym membership
Quick Apply
Claims Specialist
Kinetic —Campbellfield VIC
- Full-time
- Communication skills
Home Assessing Team Leader
Auto & General Holdings —Sunshine VIC
- Team management
- Organisational skills
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Rehabilitation Consultant (contractor) - Remote
Beneco —Melbourne VIC
- Part-time
- Hybrid work
- Bachelor's degree
- Communication skills
Quick Apply
Senior Account Executive
Marsh —Melbourne VIC
- Full-time
- Hybrid work
Home Assessing Manager
Auto & General Holdings —Sunshine VIC
- Communication skills
- Parental leave
- Employee discount
Quick Apply

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Claims Operations Specialist

Insurance Australia Group -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
1 day ago

Benefits

Health insurance
Annual leave
Work from home
Parental leave
Insurance services

Qualifications

Analysis skills
AI
Communication skills
Analytics

Full Job Description

At IAG, were ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Ready to turn data into better outcomes?
Bring your analytical mindset, operational expertise and passion for making things better to a role where your work directly influences business performance and customer outcomes. As Claims Operations Support, you'll partner closely with leaders across PRI and Liability Claims to turn complex data into meaningful insights, identify opportunities for improvement and help drive operational excellence. From performance reporting and project delivery to process improvements and emerging technologies, you'll play an important role in helping the team make informed decisions and deliver better outcomes for our customers every day.

This is a permanent full-time role based in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne) or Meanjin (Brisbane).

What You'll Do

Develop and deliver meaningful performance reporting and insights that support operational priorities and strategic decision making.
Analyse claims and telephony performance data to identify trends, risks, opportunities and improvement actions.
Create dashboards and reporting tools that provide timely, actionable insights to leaders and stakeholders.
Lead and support projects and business improvement initiatives that enhance operational efficiency and customer outcomes.
Partner with claims leaders and business stakeholders to drive continuous improvement and evidence-based decision making.
Contribute to automation and AI-enabled initiatives that simplify reporting and optimise operational processes.
Support governance, process documentation and operational activities that enable smooth day-to-day delivery.

What You'll Bring

Experience in project management, operational delivery, business improvement or data-driven environments.
Strong analytical, interpretation and problem-solving skills with the ability to translate data into meaningful insights.
Experience collecting, analysing and reporting operational performance data to inform business decisions and identify trends, opportunities and operational improvements.
Familiarity with claims workflows and telephony performance metrics, with the ability to apply insights to enhance operational outcomes.
Excellent attention to detail and the ability to manage multiple priorities in a complex environment.
Strong stakeholder engagement, influencing and relationship management skills.
Confident written and verbal communication skills with the ability to present insights and recommendations clearly.
Claims experience is highly regarded, particularly within Casualty Claims, however candidates with transferable experience in operations, analytics, business improvement or financial services are encouraged to apply.

What We Offer

Boosted superannuation with 13% as standard.
20 days annual leave + 5 days MyLeave (extra leave for whats important to you).
Work from home and many more flexibility options with myFlex.
Up to 50% off personal insurance, including home and motor insurance.
Partner discounts on private health insurance, tech& appliances, and many more.
Industry-leading 20 weeks paid parental leave.
Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
employment type eligibility criteria apply

Applications close: Friday 17 July 2026 11:59PM AEST

Adjustments and Support

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Apply Now

Refine Your Search

motor claims insurance jobs in melbourne vic

Claims Operations Specialist

Desktop Home Assessor

Home Assessor

Team Leader Claims Specialist

Injury & Return to Work Consultant

Settlements Officer

Motor Assessor

Motor Assessor - VIC

Claims Specialist

Home Assessing Team Leader

Rehabilitation Consultant (contractor) - Remote

Senior Account Executive

Home Assessing Manager

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