In-Demand It service desk analyst Jobs in Melbourne Vic

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IT Service Desk Analyst
PFD Food Services —Melbourne VIC
- Full-time
- Microsoft Outlook
- Salesforce
- Microsoft Office
- Health insurance
- Gym membership
Senior Analyst Help Desk
Uniting Vic.Tas —Melbourne VIC
- Full-time
- Time management
- Parental leave
- Employee assistance program
20h
Service Desk Analyst (VIC)
St Vincent's Health Australia —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
IT & AV Service Desk Analyst
Victorian Civil and Administrative Tribunal (VCAT) —Melbourne VIC
- $91,971 - $98,955 a year
- Full-time
- SharePoint
- Time management
4d
Desktop Support Analyst
Stantec —Melbourne VIC
- Part-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Work from home
- Employee assistance program
5d
Service Desk Analyst
RACV —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Customer service
- Communication skills
1d
Service Desk Analyst
Capgemini Sogeti —Melbourne VIC
- Hybrid work
- Communication skills
5d
Service Desk Engineer
Autosports Group Limited —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Time management
- Employee assistance program
Quick Apply
Service Desk Analyst
Capgemini —Melbourne VIC
- Hybrid work
- Communication skills
4d
IT & AV Service Desk Analyst
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- SharePoint
- Time management
4d
Regional IT Analyst
Aggreko —Braeside VIC
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
- Health insurance
14d
Information Technology Service Desk analyst (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Azure
- Management
- Microsoft Office
Quick Apply
Technical Support Analyst
DigiCert —Melbourne VIC
- Computer Science
- Customer service
- No degree
- Annual leave
Quick Apply
7d
Service Management Analyst-Junior
Unisys —Melbourne VIC
- Full-time
- Management
- Administrative experience
- Communication skills
11d
Service Desk Team Lead - Melbourne or Sydney
Pinsent Masons —Melbourne VIC
- Full-time
- Communication skills
6d
Senior Analyst - English, Arabic, Microsoft Windows
HCLTech —Melbourne VIC
- Customer service
- English
- Communication skills
Service Delivery Manager (Managed Services)
LAB3 —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Management
- Leadership
Quick Apply
8d
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program
Agentic Technology Specialist
SailPoint —Melbourne VIC
- Full-time
- Customer service
- Salesforce
- Education
Head of GTM Operations
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave

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IT Service Desk Analyst

PFD Food Services -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Health insurance
Gym membership

Qualifications

Jira
TCP
ITIL Certification
Microsoft Outlook
Salesforce
Microsoft Exchange
Microsoft Office
Administrative experience
DHCP
IT support
DNS
SharePoint
Communication skills
Mobile devices

Full Job Description

Play a key role in supporting the Australian economy.
Discounted food, travel, entertainment, gym membership, staff parking and, + more.
Based in Mulgrave | Hybrid | On-call rotating roster.

Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

As an IT Service Desk Analyst, you’ll be the first point of contact for staff needing technical support. From resolving day-to-day issues to helping drive improvements in how we deliver support, this is a hands-on role where no two days are the same. You’ll work onsite in a close-knit team, covering staggered shifts between 6am and 7pm, with opportunities to step into on-call rotations after probation.

This is a great time to join - The Service Desk is evolving, with projects underway to automate, streamline, and enhance the way we work. You’ll play an active role in shaping that journey while supporting the people who make our business thrive.

At PFD Foods, we bring people together through food and you’ll be part of the team that ensures our technology runs smoothly so we can deliver on that purpose.

Key Responsibilities

Act as the first point of contact for IT support requests, logging and triaging tickets through the service desk system.
Provide first-level troubleshooting and resolution for local and remote staff.
Escalate issues where required, ensuring SLA compliance and smooth handovers to other IT teams.
Document interactions, processes, and resolutions to build and maintain a library of knowledge articles.
Support process improvement and automation initiatives to enhance Service Desk operations.
Collaborate with your teammates and contribute to a positive, customer-focused support culture.

What We’re Looking For

To thrive in this role, you will bring:

Minimum 1+ years’ experience in a first-level IT support environment (or a customer service role with IT exposure).
Strong IT fundamentals with the ability to confidently troubleshoot basic issues
Clear and professional communication skills, with strong documentation habits.
Solid experience with the Microsoft stack (Windows 10/11, Office 365, Outlook, Exchange, SharePoint, OneDrive).
Exposure to or experience supporting Salesforce (user administration, incident handling, or ticketing workflows) is a bonus, but not essential

Nice to Have

ITIL knowledge or certification.
Experience using Jira Service Desk or similar ticketing systems.
Supporting knowledge of end-user computing hardware (laptops, desktops, mobile devices, printers).
Understanding of basic networking (TCP/IP, DHCP, DNS, IP addressing, subnets).
Relevant tertiary qualifications or vendor certifications (Microsoft certifications highly regarded).

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus: Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.
Respect: Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.
Passion: Share the passion of making us a successful and dynamic company. Let’s celebrate successes.
Simplicity: Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.
Leadership: All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply: If this sounds like your kind of challenge, we’d love to hear from you! Click the apply button and submit your updated resume and a cover letter.

Applications close Monday, 3 August 2026 at 12:00 pm (AEST). Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working with Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.

Apply Now

Refine Your Search

it service desk analyst jobs in melbourne vic

IT Service Desk Analyst

Senior Analyst Help Desk

Service Desk Analyst (VIC)

IT & AV Service Desk Analyst

Desktop Support Analyst

Service Desk Analyst

Service Desk Analyst

Service Desk Engineer

Service Desk Analyst

IT & AV Service Desk Analyst

Regional IT Analyst

Information Technology Service Desk analyst (Australia)

Technical Support Analyst

Service Management Analyst-Junior

Service Desk Team Lead - Melbourne or Sydney

Senior Analyst - English, Arabic, Microsoft Windows

Service Delivery Manager (Managed Services)

System Analyst Lead - Employment Information Kit

Agentic Technology Specialist

Head of GTM Operations

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