In-Demand Full time patient service Jobs in Melbourne Vic

Patient Experience Specialist
Montu —Melbourne VIC
- $63,700 - $69,000 a year
- Full-time
- Remote
- Recruiting
- Communication skills
- Health insurance
- Work from home
Quick Apply
22h
Patient and Visitor Support
The Royal Women's Hospital —Parkville VIC
- $66,767 - $73,811 a year
- Part-time
- Administrative experience
- Clinic
- Communication skills
- Annual leave
8d
Senior Medical Administrator
MOG —Windsor VIC
- $35 - $45 an hour
- Part-time
- Administrative experience
- Computer skills
- In-person
- Work from home
- Parental leave
Quick Apply
5d
Medical Receptionist/Administration General Practice
Carnegie Medical Centre —Carnegie VIC
- $24.95 - $35.00 an hour
- Part-time
- Customer service
- Medical office experience
- In-person
- Employee discount
Quick Apply
7d
Patient Support Associate
easykind —Richmond VIC
- Full-time
- Hybrid work
- Patient care
- Communication skills
Quick Apply
13d
Treatment Co-Ordinator
Glenferrie Dental —Hawthorn VIC
- $85,000.00 - $110,705.96 a year
- Full-time
- Medical office experience
- In-person
- Medical terminology
Quick Apply
3d
Ward Clerk
The Royal Melbourne Hospital —Parkville VIC
- Full-time
- Customer service
- Administrative experience
- Hospital experience
- Annual leave
- Work from home
11d
Patient Safety Associate (Australia)
ProductLife Group —Melbourne VIC
- Contract
- Hybrid work
- Writing skills
- Communication skills
Junior Resident Medical Officer - Rotational
The Royal Children's Hospital —Parkville VIC
- Weekend availability
- Paediatrics
9d
Admissions Clerk
The Royal Women's Hospital —Parkville VIC
- $58,442 - $64,610 a year
- Part-time
- Customer service
- Administrative experience
- Data entry
- Annual leave
9d
Supply Officer
Melbourne Private Hospital —Melbourne VIC
- From $30 an hour
- Full-time
- Time management
Support Worker - Community - South Melbourne
Claro Disability Services —South Melbourne VIC
- Day shift
- Referral program
Casual Patient Services Clerk
St Vincent's Health Australia —Fitzroy VIC
- $29.57 - $32.69 an hour
- Customer service
- Microsoft Office
- Administrative experience
Orderly
Ringwood Private Hospital —Melbourne VIC
- Part-time
- Hospital experience
1d
Freedom of Information Officer
The Royal Melbourne Hospital —Melbourne VIC
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Annual leave
8d
Clerk - Record Services
Western Health —Melbourne VIC
- $50,000 - $60,000 a year
- Part-time
- Office
- Microsoft Office
- Education
3d
2027 Hospital Medical Officer (PGY2)
Western Health —Melbourne VIC
- Full-time
- Education
- Patient care
- Acute care
Medical Administrator/Receptionist
Complete Gastro Health —Doncaster VIC
- $27 - $31 an hour
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
Quick Apply
12d
Service Desk Analyst
Cabrini Health —Malvern VIC
- $76,515 - $80,000 a year
- Full-time
- Management
- Software troubleshooting
- Customer service
4d
Administration Worker - Mental Health
Peninsula Health —Melbourne VIC
- $70,000 - $90,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Business Administration
- Employee assistance program
4d

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full time patient service jobs near melbourne vic

Patient Experience Specialist

Montu -
Melbourne VIC

Quick Apply

Job Details

Full-time
$63,700 - $69,000 a year
22 hours ago

Benefits

Health insurance
Work from home
Parental leave
Insurance services

Qualifications

Call centre
Patient service
Medical records
Recruiting
Communication skills

Full Job Description

Company Description

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit.

Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey.

This role is an Australia-based, fully work-from-home position.

Job Description

The Patient Experience Specialist’s core role is to be the frontline support for our patients and ensure that every interaction results in an excellent experience for both our current and potential patients. The Patient Experience Specialist handles both inbound and outbound communications via phone and ticketing system and provides daily team support to ensure smooth flow of inquiries and complaints within the clinical and operational teams.

Additional tasks beyond the core role may be allocated to support the overall function of the Team.

Patient Service Responsibilities:

Manage a high volume of patient enquiries via phone and email.
Provide exceptional support and guidance, helping patients navigate their healthcare journey.
Resolve enquiries, manage complaints, and escalate clinical matters when required.
Liaise with internal teams, pharmacies, and other stakeholders to ensure a seamless patient experience.
Maintain accurate patient records and complete administrative tasks with attention to detail.
Manage cases through to resolution, prioritising work effectively in a fast-paced environment.

Performance Expectations:

Meet individual and team KPIs, service standards, and performance goals.

Qualifications

To be successful in this role, you'll bring:

Previous experience with high volume customer queries and resolutions.
Previous experience in a call-centre environment is not essential but will be highly advantageous.
Demonstrated client service focus with a warm telephone manner and the ability to ask effective questions and demonstrate active listening techniques.
Ability to multi-task, set priorities and manage own time effectively in a dynamic, fast-paced environment.
Demonstrated success in managing customer relationships through strong communication and process management.

Additional Information

You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.

Other benefits include:

Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
The freedom of a full-time, work-from-home role.
Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
Mental health support through our wellbeing platform, Unmind.
A private health insurance discount through Medibank.
Up to 8 weeks of paid parental leave.
Swag kits to celebrate key milestones in your journey with us.
Enhance your home office with our work from home equipment allowance benefit.
Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

#LI-GQ1
#LI-Remote

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Quick Apply

Refine Your Search

full time patient service jobs in melbourne vic

Patient Experience Specialist

Patient and Visitor Support

Senior Medical Administrator

Medical Receptionist/Administration General Practice

Patient Support Associate

Treatment Co-Ordinator

Ward Clerk

Patient Safety Associate (Australia)

Junior Resident Medical Officer - Rotational

Admissions Clerk

Supply Officer

Support Worker - Community - South Melbourne

Casual Patient Services Clerk

Orderly

Freedom of Information Officer

Clerk - Record Services

2027 Hospital Medical Officer (PGY2)

Medical Administrator/Receptionist

Service Desk Analyst

Administration Worker - Mental Health

I want to receive the latest job alert for full time patient service in melbourne vic

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