Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The Opportunity
Are you looking for a great team environment to join, where you can proudly be your authentic self and be part of #oneteam?
We are looking for a detail-driven Energy Revenue Assurance Analyst to help protect revenue integrity across our Consumer billing operations.
Reporting to the Consumer Billing Operations Manager, you will detect, prevent and recover profit leakage across complex energy billing systems, using data insights to improve accuracy, strengthen controls and optimise cash flow.
What you’ll be doing
In this role, you’ll work across billing, finance and operations to identify issues, improve controls and support accurate, timely billing outcomes. Your responsibilities will include:
- Auditing billing data to identify revenue leakage, anomalies, variances and unbilled usage.
- Supporting the Network Settlements and Metering Lead to reconcile network and wholesale invoices, including AEMO-related charges, to ensure accurate energy usage and transmission costs.
- Using SQL, data modelling and reporting tools to validate pricing, tariffs and billing system configuration.
- Partnering with billing, finance, technology and operations teams to investigate issues, resolve billing errors and address root causes.
- Designing and improving reconciliation processes to streamline back-office workflows, reduce manual effort and minimise risk.
- Translating complex datasets into clear insights, recommendations and actions that support stronger commercial and customer outcomes.
What you’ll bring
- A Bachelor’s degree in Finance, Accounting, Business, Data Analytics or a related discipline.
- Three to five years’ experience in retail energy operations, billing, revenue assurance, settlements or a similar analytical finance/operations role.
- Strong understanding of retail energy markets, complex network tariffs, meter data and the National Electricity Market.
- Advanced Excel capability, with experience using data visualisation tools such as Power BI or Tableau.
- Confidence querying databases and analysing large datasets using SQL or similar tools.
- Strong attention to detail, commercial curiosity and the ability to turn complex data into actionable financial insights.
- A collaborative style, with the ability to work effectively across billing, finance, operations and technology teams.
What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.
