In-Demand Director of customer experience Jobs in Melbourne Vic

Director of Collections
Experian —Southbank VIC
- Full-time
- Hybrid work
- Management
- Computer Science
- Agile
- Wellness program
- Annual leave
Quick Apply
9h
Rostering Officer
People's First Choice Australia —Braybrook VIC
- $34.10 - $35.00 an hour
- Microsoft Office
- In-person
- Communication skills
Quick Apply
2d
Customer Success Manager - Education Enterprise
Xplor —Melbourne VIC
- Full-time
- Remote
- CRM software
- Management
- Salesforce
- Parental leave
Quick Apply
Operations & Accounts Coordinator – Part-Time
High Vision Renovation —Preston VIC
- $61,888.42 - $103,624.71 a year
- Part-time
- Management
- Administrative experience
- Computer skills
Quick Apply
Director Customer Experience
AlayaCare —Melbourne VIC
- Full-time
- Hybrid work
- No degree
- AI
- Parental leave
Quick Apply
14d
Digital Marketing Specialist (Maternity Leave Cover)
SumaNurica —Melbourne VIC
- $80,000 - $105,000 a year
- Full-time
- Customer service
- Merchandising
- Organisational skills
- Employee discount
Quick Apply
14d
Director of Collections
Experian Information Solutions —Southbank VIC
- Full-time
- Management
- Computer Science
- Agile
- Wellness program
- Annual leave
4h
Business Development Representative / Business Development Manager
Offshore Talent Inc. —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Microsoft Powerpoint
- CRM software
- Sales
Quick Apply
6d
Director of Product
Amber Electric —Melbourne VIC
- $220,000 - $260,000 a year
- Full-time
- Hybrid work
- Product management
- AI
Quick Apply
Senior Manager of People
Pattern —Melbourne VIC
- Full-time
- Bachelor's degree
- Human resources
- Recruiting
- Annual leave
- Parental leave
Director ANZ Operational Transformation
ADP —Cremorne VIC
- Bachelor's degree
- AI
- Business
1d
Customer Success Manager
Cloud Factory —Melbourne VIC
- On call
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Internal Communications Specialist ANZ
McCain Foods Limited —Melbourne VIC
- Temporary
- CRM software
- Marketing
- Organisational skills
- Work from home
8d
Director of Sales
Stamford Hotels & Resorts —Melbourne VIC
- Full-time
- CRM software
- Hospitality
- Management
13h
General Manager Operations
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
8d
Director, Supply Chain Operations
Adidas —Melbourne VIC
- Full-time
- Customer service
- Bachelor's degree
- No degree
7d
Cluster Director of Revenue Management
Marriott International, Inc —Melbourne VIC
- Full-time
- Management
- Sales
- Education
9d
Bus Customer Information Delivery Lead
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Team management
- Leadership
6d
Social Media Co-ordinator
Topping Industries —Airport West VIC
- $25 - $30 a year
- Part-time
- Hybrid work
- Marketing
- Bachelor's degree
- Communication skills
- Employee discount
Quick Apply
Director, Customer Portfolio Growth, Implementation Services
Visa AP (Australia) Pty Ltd —Melbourne VIC
- Full-time
- Management
- Marketing
- Bachelor's degree
Quick Apply

I want to receive the latest job alert for director of customer experience in melbourne vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

director of customer experience jobs near melbourne vic

Cluster Manager jobs in Melbourne VIC

Business Development Representative jobs in Melbourne VIC

General Manager jobs in Melbourne VIC

Customer Success Manager jobs in Melbourne VIC

Digital Marketer jobs in Melbourne VIC

Sales Director jobs in Melbourne VIC

Delivery Manager jobs in Melbourne VIC

Business Development Manager jobs in Sydney Nsw

Household Manager jobs in Melbourne Vic

Cluster Manager jobs in South Melbourne Vic

Cluster Manager jobs in Kogarah Nsw

Cluster Manager jobs in Chermside Qld

Operations Manager, Administration Manager jobs in Rowville Vic

Household Manager jobs in Brisbane Qld

Business Development Representative jobs in Kingsford Nsw

Entry Level, Business Analyst jobs in Brisbane Qld

Business Partner, Finance Manager jobs in New South Wales

Business Development Representative jobs in Sydney Nsw

Business Development Representative jobs in Surfers Paradise Qld

Customer Service Representative jobs in Brisbane Qld

Director of Collections

Experian -
Southbank VIC

Quick Apply

Job Details

Full-time
9 hours ago

Benefits

Wellness program
Annual leave
Parental leave
Salary packaging

Qualifications

Management
Computer Science
Software Engineering
Agile
Financial services
Business

Full Job Description

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Director of Collections reports to the Managing Director of Software Solutions and is responsible for the strategic leadership, commercial outcomes, governance, and successful delivery of the Collections portfolio. The role provides end-to-end accountability for Project Initiation and delivery, customer outcomes, financial performance, ongoing production service and continuous improvement. The role requires leadership in a matrix environment collaborating with key stakeholders across Product, Delivery, Operations and Support.
A successful Director of Collections is a strategic leader who combines strong business acumen with exceptional delivery expertise. They excel at navigating complexity, influencing senior stakeholders, balancing competing priorities, and ensuring programs deliver measurable business value. They foster collaboration, champion continuous improvement, and create an environment where teams can consistently achieve high-impact outcomes.

Key Responsibilities
Collections Strategic Leadership / Program Management

Own the end-to-end software program portfolio from initiation through implementation and ongoing production service.
Lead multiple concurrent software programs, ensuring delivery to scope, schedule, budget, quality, and customer expectations.
Implement structure and processes to ensure consistency and quality of Functional and Technical solution designs in conjunction with the Enterprise Architect.
Develop and execute the software delivery strategy aligned with organisational objectives.
Ensure interdependencies across all collections projects are effectively managed.
Oversee resource planning and capacity management for the Collections Portfolio working closely with the Head of Delivery Services
Lead organisational transformation initiatives that improve Collections delivery capability, customer experience, and operational efficiency.
Collaborate with the Collections Enterprise Architect to identify opportunities for continuous improvement, innovation, automation, and data-driven decision making.

Qualifications

More about you
Required Knowledge and Skills

Strong Credit Risk knowledge, especially Collection and Financial Services.
Knowledge and experience of the Software Delivery Lifecycle.
Experience working within an Agile environment
Experienced with overseeing large programs of work with multiple concurrent projects
Possess a Degree in Business Computing, Computer Science, Software Engineering, Business or equivalent industry
and technical qualifications or experience
Great relationship building skills with proactive management of internal and external stakeholders

Additional Information

Benefits/Perks:

Novated Leasing & Salary Packaging
Great compensation package and bonus / commission plan
Core benefits including Experian shares discount and wellness program
Flexible working environment, hybrid model
Flexible time off including volunteer time off, personal leaves and paid holidays
17 weeks of Paid Parental Leave, family care leave and up to 5 days study leave

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Quick Apply

Refine Your Search

director of customer experience jobs in melbourne vic

Director of Collections

Rostering Officer

Customer Success Manager - Education Enterprise

Operations & Accounts Coordinator – Part-Time

Director Customer Experience

Digital Marketing Specialist (Maternity Leave Cover)

Director of Collections

Business Development Representative / Business Development Manager

Director of Product

Senior Manager of People

Director ANZ Operational Transformation

Customer Success Manager

Internal Communications Specialist ANZ

Director of Sales

General Manager Operations

Director, Supply Chain Operations

Cluster Director of Revenue Management

Bus Customer Information Delivery Lead

Social Media Co-ordinator

Director, Customer Portfolio Growth, Implementation Services

I want to receive the latest job alert for director of customer experience in melbourne vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected