In-Demand Customer service consultant aged care Jobs in Melbourne Vic

Care Consultant
Baptcare —Bundoora VIC
- $46.21 an hour
- Full-time
- Case management
- Organisational skills
- Care plans
- Employee assistance program
14d
Relationship Coordinator
Arcare Aged Care —Hampton East VIC
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Computer skills
- Paid training
Health & Clinical Consultant
Cognizant —Melbourne VIC
- Full-time
- Hybrid work
- Nursing
- Medicine
- Bachelor's degree
Admissions Coordinator
Mercy Health Australia —Richmond VIC
- Full-time
- Patient care
Care Consultation Manager - Hybrid
Kinyara Health —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Leadership

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Care Consultant

Baptcare -
Bundoora VIC

Apply Now

Job Details

Full-time
$46.21 an hour
14 days ago

Benefits

Employee assistance program
Salary packaging

Qualifications

Driver Licence
Case management
Organisational skills
Care plans

Full Job Description

Full Time | Melbourne – Western Suburbs | Salary Packaging Available

You went into care because you wanted to make a real difference. This is the role where you actually get to.

As a Care Consultant at Baptistcare, you won’t be processing people through a system. Instead, you’ll be walking alongside them, helping them stay safely and independently in the homes they love.

This is a permanent full-time opportunity covering Melbourne’s Western Suburbs within our In-Home Care (Support at Home) program. If you’re an experienced case manager or allied health professional who thrives on autonomy and genuinely person-centred work, keep reading.

WHAT WE OFFER

$46.21 per hour plus NFP salary packaging up to $18,550 per year means more take home pay without a pay rise!

Work in your own community, building local knowledge and local relationships that are a genuine advantage in this role.

Autonomy in how you manage your caseload — trusted to do your job well.

A culture of genuine respect, positive intention, and values-led leadership.

Access to confidential counselling and wellbeing support through our Employee Assistance Program.

THE ROLE

You’ll be the primary point of contact for a caseload of home care customers assessing their needs, planning their services, managing their budgets, and visiting them regularly to make sure their care is actually working for them.

Conduct intake, initial, and ongoing assessments of aged care-related needs

Develop and maintain goal-directed care plans within each customer’s home care budget

Coordinate and facilitate supports and services across the funded program

Manage package spend and advocate for customers’ needs and preferences

Conduct regular home visits and ongoing monitoring to support customers to age well in place

Build strong relationships with customers, families, and community stakeholders

ABOUT YOU

You bring a mix of clinical or case management foundations, genuine empathy, and the organisational skills to manage a complex caseload independently.

Qualification in Case Management, or an undergraduate qualification in Nursing, Allied Health, or Social Work (essential)

Prior case management experience, particularly in home care or community services (highly regarded)

Experience completing initial and annual customer assessments and care planning

Knowledge of the Support at Home program and the broader home care sector

Division 1 Nursing registration (desirable but not essential)

Based in Melbourne’s Western Suburbs with a current driver’s licence and willingness to travel across the region

National Police Check (or willingness to obtain)

Proof of working rights in Australia

About BaptistCare

BaptistCare is a leading, purpose-driven care organisation, guided by our Christian identity and serving communities across Australia for more than 110 years. We support people to live better through aged care, home care, retirement living, community services, disability support, and housing.

We know that life’s challenges can make the world feel smaller. With the right people alongside us, it can feel more connected, supported, and hopeful again.

That’s what we work towards every day—enriching lives through communities of care. Today, more than 70,000 customers, 12,000 employees, and close to 2,000 volunteers are part of our communities across Australia.

BaptistCare – Inspired by Jesus to champion care for all.

READY TO DO CASE MANAGEMENT THE RIGHT WAY?

Hit ‘Apply’ now — applications are reviewed as they are received, so don’t wait.

Questions about the role? Contact Aya Badawy at [email protected]

Please note: applications must be submitted through our online system. We are unable to accept applications via email. We kindly ask that recruitment agencies refrain from making contact or submitting candidates for this position.

BaptistCare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected.

Apply Now

Refine Your Search

customer service consultant aged care jobs in melbourne vic

Care Consultant

Relationship Coordinator

Health & Clinical Consultant

Admissions Coordinator

Care Consultation Manager - Hybrid

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