In-Demand credit team lead Jobs in melbourne vic

Team Manager - Dispute Resolution & Credit Specialists
ANZ Banking Group —Docklands VIC
- Full-time
- Writing skills
- Leadership
Accounts Receivable Officer
ASSA ABLOY —Cheltenham VIC
- ERP systems
- Organisational skills
Team Manager, Fraud Prevention
Latitude Financial Services —Melbourne VIC
- Full-time
- Management
- Communication skills
Accounts Payable & Credit Card Administrator
DKO Architecture —Melbourne VIC
- Full-time
Part-Time Retail Professional - Fountain Gate Factory Outlet, VIC
Adidas —Melbourne VIC
- Full-time
- Customer service
- Retail sales
Credit Manager
ANL —Melbourne VIC
- Contract
- Microsoft Excel
- Management
- Communication skills
- Health insurance
- Parental leave
9d
Analyst, Business Credit Office- Corporate & Institutional Banking
HSBC Global Services Limited —Melbourne VIC
- Full-time
- Finance
- Bachelor's degree
- In-person
- Gym membership
Finance Broker (Islamic Finance)
Iman Islamic Finance Pty Ltd —Melbourne VIC
- $80,000 - $85,000 a year
- Full-time
- Hybrid work
- Sales
- Finance
- Communication skills
Quick Apply
9d
Senior Manager Collections Optimisation
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Communication skills
- Work from home
Branch Manager
BankVic —Melbourne VIC
- Full-time
- Customer service
- Business development
- Financial services
- Parental leave
Freight Payments & Reconciliation Officer
IXOM —East Melbourne VIC
- Microsoft Excel
- Microsoft Office
- Communication skills
- Employee assistance program
Merchant Servicing Manager
Latitude Financial Services —Melbourne VIC
- Full-time
- Analysis skills
- Financial services
Credit Controller - Finance
Civica —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Microsoft Office
- Work from home
Quick Apply
Analyst - Treasury
Orica —East Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- Communication skills
Manager Finance Operations
Probe CX —Melbourne VIC
- Full-time
- ERP systems
- In-person
- Communication skills
9d
Senior Associate, Conduct and Compliance Risk
ANZ Banking Group —Melbourne VIC
- Full-time
- Communication skills
2d
Mortgage Broker
Award Mortgage —Melbourne VIC
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Customer Service & Entertainment Manager
The Keys Preston Pty Ltd —Preston VIC
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick Apply
5d
Senior Manager, Practice Operations & Performance
Focus Partners Australia & Escala Partners —Melbourne VIC
- Leadership
Quick Apply
Senior Credit Analyst
Ampol —East Melbourne VIC
- Full-time
- Hybrid work
- Organisational skills
- Marketing
- Annual leave
- Fuel discount
7d

I want to receive the latest job alert for credit team lead in melbourne vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

credit team lead jobs near melbourne vic

Team Manager - Dispute Resolution & Credit Specialists

ANZ Banking Group -
Docklands VIC

Apply Now

Job Details

Permanent | Full-time

Qualifications

Writing skills
Leadership

Full Job Description

Req ID:
113675

Department:
AR Customer Complaints & Events Management

Division:
Australia Retail

Location:
Docklands

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role

The Team Manager leads a multi‑disciplinary team of Dispute Resolution Managers and Credit Specialists to deliver fair, timely, and defensible outcomes across IDR and AFCA/EDR matters. The role is accountable for end-to-end complaint strategy, quality, and performance outcomes across all complaint types. While the remit spans the across both IDR and EDR, demonstrated capability in hardship, collections, credit reporting, and AFCA approaches is preferred to support effective resolution and fair outcomes.

Role Type: Permanent
Role Location: 833 Collins St, Docklands VIC 3008
Work Hours: 40 Hours/week What will your day look like?

The Team Manager – Dispute Resolution & Credit Specialists is responsible for leading and developing high‑performing teams to deliver customer‑centric outcomes while embedding a culture of effective delivery and continuous improvement. The role requires strong senior stakeholder management capability and accountability for operational performance, productivity, Hub strategic initiatives, operational risk and compliance controls, and business continuity management.

Key responsibilities include:
Leading, coaching, and developing Dispute Resolution Managers and Credit Specialists, setting clear expectations and fostering a high‑performance culture with accountability and psychological safety.
Managing capacity, prioritisation, and workflow across complaint inflows, ageing WIP, and high‑risk cohorts including vulnerability, hardship, and complex credit matters.
Providing strategic oversight of complex complaint resolution (IDR and AFCA/EDR), including settlement positioning, evidence strategy, negotiation support, and escalation pathways.
Ensuring complaint outcomes align with hardship frameworks, collections policies, and credit risk requirements, with strong partnerships across Hardship, Collections, Credit Risk, and frontline teams.
Embedding robust risk, governance, and compliance practices, identifying emerging risks and systemic themes, and driving remediation actions.
Owning performance across timeliness, quality, productivity, outcomes, customer impact, and AFCA progression, while driving continuous improvement through simplified processes, playbooks, and decision frameworks.
Managing effective relationships with internal stakeholders (Complaints Leadership, Legal, Risk, Operations, and Data teams) and external parties including AFCA and third‑party representatives.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Knowledge, Skills & Experience

Knowledge of hardship & collections policies, AFCA processes, and NFR/governance
Strong complaint decisioning skills (investigation, evidence, writing, negotiation)
Ability to translate policy into practical team guidance
Data‑driven performance and insight‑led decision making
Confident senior stakeholder engagement

Leadership & Experience

Proven leader in complaints / dispute resolution environments
Experience managing specialist teams (dispute resolution, credit, hardship, collections)
Strong judgement, calm decision‑making, and coaching mindset
Track record improving timeliness, quality, fairness, and risk outcomes

Reporting:
Reports to: EDR & Complex Lead
Manages: DRMs, Credit Specialists (and/or Team Leads)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. Job Posting End Date

03/06/2026 , 11.59pm, (Melbourne Australia)

Apply Now

Refine Your Search

credit team lead jobs in melbourne vic

Team Manager - Dispute Resolution & Credit Specialists

Accounts Receivable Officer

Team Manager, Fraud Prevention

Accounts Payable & Credit Card Administrator

Part-Time Retail Professional - Fountain Gate Factory Outlet, VIC

Credit Manager

Analyst, Business Credit Office- Corporate & Institutional Banking

Finance Broker (Islamic Finance)

Senior Manager Collections Optimisation

Branch Manager

Freight Payments & Reconciliation Officer

Merchant Servicing Manager

Credit Controller - Finance

Analyst - Treasury

Manager Finance Operations

Senior Associate, Conduct and Compliance Risk

Mortgage Broker

Customer Service & Entertainment Manager

Senior Manager, Practice Operations & Performance

Senior Credit Analyst

I want to receive the latest job alert for credit team lead in melbourne vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected