In-Demand credit manager Jobs in melbourne vic

Team Manager - Dispute Resolution & Credit Specialists
ANZ Banking Group —Docklands VIC
- Full-time
- Writing skills
- Leadership
Credit Manager
ANL —Melbourne VIC
- Contract
- Microsoft Excel
- Management
- Communication skills
- Health insurance
- Parental leave
9d
Senior Relationship Credit Manager, Emerging Corporate
ANZ Banking Group —Melbourne VIC
- Full-time
- Communication skills
8d
Senior Credit Analyst
Judo Bank —Melbourne VIC
- $7,000 - $11,000 a month
- Full-time
- Microsoft Excel
- Finance
- Master's degree
- Health insurance
- Dental insurance
Quick Apply
13d
Senior Manager Collections Optimisation
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Communication skills
- Work from home
Senior Manager, Practice Operations & Performance
Focus Partners Australia & Escala Partners —Melbourne VIC
- Leadership
Quick Apply
Territory Sales Manager - Victoria
Nespresso —Melbourne VIC
- Negotiation
- Employee discount
7d
Branch Manager
BankVic —Melbourne VIC
- Full-time
- Customer service
- Business development
- Financial services
- Parental leave
Team Manager, Fraud Prevention
Latitude Financial Services —Melbourne VIC
- Full-time
- Management
- Communication skills
Customer Service & Entertainment Manager
The Keys Preston Pty Ltd —Preston VIC
- $80,000 - $90,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
Quick Apply
5d
Account Manager
Shift —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Food service
- Communication skills
- Parental leave
Assistant Manager
ANZ Banking Group —Melbourne VIC
- Full-time
- Finance
- Analysis skills
- Accounting
6d
Retail State Manager - Victoria
Unison —Melbourne VIC
- $2,000 a month
- Weekend availability
- Management
- Merchandising
- Organisational skills
6d
Merchant Servicing Manager
Latitude Financial Services —Melbourne VIC
- Full-time
- Analysis skills
- Financial services
Manager Finance Operations
Probe CX —Melbourne VIC
- Full-time
- ERP systems
- In-person
- Communication skills
9d
Account Manager (FinTech) - VIC
CreditorWatch —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Gym membership
Quick Apply
Product Manager
Prezzee —Melbourne VIC
- Writing skills
- Product management
- APIs
- Work from home
- Parental leave
Business Development Manager
Plenti Group —Melbourne VIC
- Full-time
- Business development
- Financial services
- AI
Process & Capability Manager (Originations ANZ)
Latitude Financial Services —Melbourne VIC
- Full-time
- Analysis skills
- AI
Senior Manager, Practice Operations & Performance
Focus Financial Partners —Melbourne VIC
- Management
- Leadership

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Team Manager - Dispute Resolution & Credit Specialists

ANZ Banking Group -
Docklands VIC

Apply Now

Job Details

Permanent | Full-time

Qualifications

Writing skills
Leadership

Full Job Description

Req ID:
113675

Department:
AR Customer Complaints & Events Management

Division:
Australia Retail

Location:
Docklands

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role

The Team Manager leads a multi‑disciplinary team of Dispute Resolution Managers and Credit Specialists to deliver fair, timely, and defensible outcomes across IDR and AFCA/EDR matters. The role is accountable for end-to-end complaint strategy, quality, and performance outcomes across all complaint types. While the remit spans the across both IDR and EDR, demonstrated capability in hardship, collections, credit reporting, and AFCA approaches is preferred to support effective resolution and fair outcomes.

Role Type: Permanent
Role Location: 833 Collins St, Docklands VIC 3008
Work Hours: 40 Hours/week What will your day look like?

The Team Manager – Dispute Resolution & Credit Specialists is responsible for leading and developing high‑performing teams to deliver customer‑centric outcomes while embedding a culture of effective delivery and continuous improvement. The role requires strong senior stakeholder management capability and accountability for operational performance, productivity, Hub strategic initiatives, operational risk and compliance controls, and business continuity management.

Key responsibilities include:
Leading, coaching, and developing Dispute Resolution Managers and Credit Specialists, setting clear expectations and fostering a high‑performance culture with accountability and psychological safety.
Managing capacity, prioritisation, and workflow across complaint inflows, ageing WIP, and high‑risk cohorts including vulnerability, hardship, and complex credit matters.
Providing strategic oversight of complex complaint resolution (IDR and AFCA/EDR), including settlement positioning, evidence strategy, negotiation support, and escalation pathways.
Ensuring complaint outcomes align with hardship frameworks, collections policies, and credit risk requirements, with strong partnerships across Hardship, Collections, Credit Risk, and frontline teams.
Embedding robust risk, governance, and compliance practices, identifying emerging risks and systemic themes, and driving remediation actions.
Owning performance across timeliness, quality, productivity, outcomes, customer impact, and AFCA progression, while driving continuous improvement through simplified processes, playbooks, and decision frameworks.
Managing effective relationships with internal stakeholders (Complaints Leadership, Legal, Risk, Operations, and Data teams) and external parties including AFCA and third‑party representatives.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Knowledge, Skills & Experience

Knowledge of hardship & collections policies, AFCA processes, and NFR/governance
Strong complaint decisioning skills (investigation, evidence, writing, negotiation)
Ability to translate policy into practical team guidance
Data‑driven performance and insight‑led decision making
Confident senior stakeholder engagement

Leadership & Experience

Proven leader in complaints / dispute resolution environments
Experience managing specialist teams (dispute resolution, credit, hardship, collections)
Strong judgement, calm decision‑making, and coaching mindset
Track record improving timeliness, quality, fairness, and risk outcomes

Reporting:
Reports to: EDR & Complex Lead
Manages: DRMs, Credit Specialists (and/or Team Leads)

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. Job Posting End Date

03/06/2026 , 11.59pm, (Melbourne Australia)

Apply Now

Refine Your Search

credit manager jobs in melbourne vic

Team Manager - Dispute Resolution & Credit Specialists

Credit Manager

Senior Relationship Credit Manager, Emerging Corporate

Senior Credit Analyst

Senior Manager Collections Optimisation

Senior Manager, Practice Operations & Performance

Territory Sales Manager - Victoria

Branch Manager

Team Manager, Fraud Prevention

Customer Service & Entertainment Manager

Account Manager

Assistant Manager

Retail State Manager - Victoria

Merchant Servicing Manager

Manager Finance Operations

Account Manager (FinTech) - VIC

Product Manager

Business Development Manager

Process & Capability Manager (Originations ANZ)

Senior Manager, Practice Operations & Performance

I want to receive the latest job alert for credit manager in melbourne vic

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