In-Demand Call centre manager Jobs in Melbourne Vic

Contact Centre Manager | Consumer Service Centre
Macquarie Group Limited —Melbourne VIC
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Work from home
Contact Centre Supervisor
Banyule City Council —Greensborough VIC
- $98,255.03 - $106,820.88 a year
- Call employer
- Leadership
- Communication skills
14d
Advisor, Customer Service
Victorian Electoral Commission —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Customer service
- Leadership
- Communication skills
13d
Customer Success Manager
Karmo Pty Ltd —Melbourne VIC
- $150,000 - $180,000 a year
- Full-time
- Management
- Sales
- Communication skills
- Fuel card
- Parental leave
Quick Apply
National customer service manager
Babybee —Yarraville VIC
- $100,000 a year
- Full-time
- Customer service
- AI
- Leadership
6d
Customer Support Manager - Box Hill Views Care Community
Opal HealthCare —Box Hill VIC
- Full-time
- Leadership
- Communication skills
- Referral program
6d
Customer Support Consultant
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Café
- Parental leave
5d
Customer Support Manager
HUB24 —Melbourne VIC
- Full-time
- Customer service
- Recruiting
- Leadership
Customer Service Manager
International Workplace Group plc —Melbourne City Centre VIC
- $54,500 - $66,000 a year
- Full-time
- Sales
- Commuter assistance
5d
Security Manager, Data Centre Security
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Negotiation
- Analytics
Senior Manager, Service Centre
Court Services Victoria —Melbourne City Centre VIC
- Full-time
- Leadership
- Communication skills
- Negotiation
5d
Customer Experience Specialist (Voice Team)
Amber Electric —Melbourne VIC
- $38 an hour
- Hybrid work
- Sales
- Microsoft Office
- AI
- Employee assistance program
Quick Apply
Admissions Team Leader
Keypath Education —Melbourne VIC
- Remote
- Sales
- Master's degree
- Recruiting
- Work from home
- Employee assistance program
Senior Manager, Service Centre
Magistrates Court —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Leadership
- Communication skills
- Negotiation
5d
Senior Manager, Customer Service Enablement
Transurban —Melbourne City Centre VIC
- Full-time
- Customer service
- Parental leave
- Employee assistance program
2h
B2B Business Development Manager | Warm Lead Provided!
Business Telecom Australia Pty Ltd (NexGen) —Melbourne VIC
- Full-time
- Sales
- Customer service
- Communication skills
Quick Apply
Manager Reception - SGH
St Vincent's Health Australia —Kew VIC
- $74,760.40 - $82,305.60 a year
- Part-time
- Management
- Customer service
- Microsoft Office
Client Care Counsellor
Telus Health —Melbourne VIC
- Remote
- Disability insurance
- Employee assistance program
Partnerships Coordinator
Victoria University —Melbourne VIC
- $91,796 - $99,361 a year
- Full-time
- Microsoft Excel
- Management
- Administrative experience
13d
Customer Service and Inventory Manager
Koko Black —Heidelberg West VIC
- Customer service

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Contact Centre Manager | Consumer Service Centre

Macquarie Group Limited -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time

Benefits

Matched giving program
Annual leave
Work from home
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging

Qualifications

Leadership

Full Job Description

Join our dynamic consumer banking division as we establish and grow our new Melbourne office. This is a unique opportunity to build and shape the culture of our new site from the ground up. You will lead the teams responsible for onboarding and developing our contact centre professionals, who are the first point of contact for our customers.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

What role will you play?

Reporting to the head of consumer service centre in Sydney, you will be responsible for building a high-performance culture and leading a team of 4-5 team leaders on-site in Melbourne. Your team of leaders will be responsible for coaching and developing new team members who support Macquarie's consumer clients with their transaction and savings accounts, home loans, credit cards and cash management accounts.

You will be instrumental in developing the strategic plan for our Melbourne site, working closely with your leadership team to foster a highly engaged and collaborative environment. A key part of your role will be to build strong working relationships with both your local team and stakeholders in our Sydney office. Your teams will handle enquiries over the phone and via online chat, and you will ensure they provide an exceptional experience for our clients.

What you offer

Demonstrated experience in leading leaders within a contact centre environment.
A proven track record of building new teams and fostering a strong culture of engagement and high performance.
Highly skilled in developing and executing a strategic plan to achieve business goals.
The ability to build and maintain strong working relationships with both in-person and remote teams and stakeholders.
A passion for coaching, mentoring and developing others.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include:

1 wellbeing leave day per year
Up to 5 additional service bonus leave days per year
Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers
2 days of paid volunteer leave and donation matching
Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave
Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
Access to a wide range of salary packaging options
Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
Hybrid and flexible working arrangements, dependent on role
Reimbursement for work from home equipment

About Banking and Financial Services

Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.

Our commitment to diversity, equity and inclusion

We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.

Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process.

Apply Now

Refine Your Search

call centre manager jobs in melbourne vic

Contact Centre Manager | Consumer Service Centre

Contact Centre Supervisor

Advisor, Customer Service

Customer Success Manager

National customer service manager

Customer Support Manager - Box Hill Views Care Community

Customer Support Consultant

Customer Support Manager

Customer Service Manager

Security Manager, Data Centre Security

Senior Manager, Service Centre

Customer Experience Specialist (Voice Team)

Admissions Team Leader

Senior Manager, Service Centre

Senior Manager, Customer Service Enablement

B2B Business Development Manager | Warm Lead Provided!

Manager Reception - SGH

Client Care Counsellor

Partnerships Coordinator

Customer Service and Inventory Manager

I want to receive the latest job alert for call centre manager in melbourne vic

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