In-Demand all workforce planning lead Jobs in melbourne vic

Workforce Planning & Reporting Lead
PEXA Group —Melbourne VIC
- Hybrid work
- Management
- AI
Quick Apply
14d
Operational Planning Lead
Forensicare Careers —Fairfield VIC
- $136,650 a year
- Full-time
- Communication skills
- Hospital experience
6d
Head Of Talent & Workforce Planning
For Purpose Aged Care —Cheltenham VIC
- Weekend availability
- Remote
- Recruiting
- Leadership
- Work from home
- Employee assistance program
Senior Policy Adviser, Workforce Strategy Planning & Leadership
Department of Health —Melbourne City Centre VIC
- Full-time
- Recruiting
5d
General Manager Passenger Readiness
Metro Trains Melbourne —Melbourne VIC
- Full-time
- Analysis skills
5d
Project Manager - Operational Planning
Forensicare Careers —Fairfield VIC
- $148,522 a year
- Full-time
- Hospital experience
6d
Continuous Improvement Lead role
Acciona —Melbourne VIC
- Bachelor's degree
- Business
- Leadership
Executive Director, Governance, Planning and Intelligence
Triple Zero Victoria —Melbourne VIC
- $232,789 - $232,790 a year
- Full-time
- Management
- Bachelor's degree
- Business
- Free parking
- Employee assistance program
5d
Executive Director, Governance, Planning and Intelligence
Emergency Services Telecommunications Authority (ESTA) —Burwood East VIC
- Full-time
- Management
- Bachelor's degree
- Business
- Free parking
- Employee assistance program
5d
Senior Policy and Project Officer
Department of Justice and Community Safety —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
6d
Implementation Manager
Victorian Civil and Administrative Tribunal (VCAT) —Melbourne VIC
- $142,790 - $166,938 a year
- Full-time
- Leadership
9d
Director, Portfolio Strategy & Market Insights
CSL Seqirus —Melbourne VIC
- $210,000 - $260,000 a year
- Full-time
- Engineering
- English
- Finance
Workforce Manager
Encore Global —Melbourne VIC
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
Project Manager
Department of Education —Melbourne City Centre VIC
- Full-time
5d
Principal Adviser, Workforce Strategies
Essential Services Commission —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Hybrid work
9d
Implementation Manager
Court Services Victoria —Melbourne City Centre VIC
- Full-time
9d
Lead Resource Planner
Link Group —Docklands VIC
- Microsoft Excel
- Leadership
- Parental leave
- Employee assistance program
Chief People and Culture Officer
Essential Services Commission —Melbourne VIC
- $193,946 - $263,771 a year
- Full-time
6d
Team Lead – Dispute Resolution Manager
DXC Technology —Melbourne VIC
- Full-time
- Management
- Team management
- In-person
Senior Advisor
Department of Justice and Community Safety —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
16h

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Workforce Planning & Reporting Lead

PEXA Group
Melbourne VIC

Quick Apply

Job Details

14 days ago

Qualifications

Management
AI

Full Job Description

Hi, we’re PEXA

Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

A day in the life

As the Workforce Planning & Reporting Lead, you’ll play a key role in helping our Customer Operations team deliver a consistently great experience for customers every day.

You’ll spend your time turning data into actionable insights — forecasting demand, planning workforce capacity, and identifying smarter ways of working across our support teams. From monitoring operational performance to partnering with Finance, Data and People Experience teams, your work will help ensure we have the right people, in the right place, at the right time.

This is a hands-on role where no two days look the same. You might be:

Analysing trends and forecasting future customer demand
Building reports and dashboards that help leaders make informed decisions
Identifying opportunities to improve efficiency and customer outcomes
Partnering with stakeholders to support transformation and optimisation initiatives
Managing workforce planning activities across multiple support channels
Using data, AI tools and modelling techniques to improve forecasting accuracy
Supporting leaders with operational insights, presentations and recommendations
Helping shape a high-performing, customer-focused culture

You’ll thrive in this role if you enjoy solving problems, working collaboratively and using data to influence meaningful business outcomes.

About the role

The Workforce Planning & Reporting Lead exists to ensure our Customer Operations teams are set up for success through effective workforce planning, forecasting and operational reporting.

This role combines analytical thinking, stakeholder collaboration and continuous improvement to help deliver exceptional customer experiences while supporting operational efficiency and business performance.

Key capabilities

Workforce planning, forecasting and capacity modelling within a contact centre or operational environment
Data analysis, reporting and visualisation to support decision-making
Continuous improvement and optimisation initiatives that enhance customer and operational outcomes
Building strong stakeholder relationships across teams and functions
Managing competing priorities with strong attention to detail and problem-solving skills

What success looks like (6–12 months)

Delivering accurate workforce forecasts and resource plans that support operational targets
Improving reporting visibility and creating meaningful operational insights for leaders
Identifying and implementing optimisation opportunities that improve efficiency and customer experience
Strengthening workforce management processes and operational best practices
Building trusted partnerships across Customer Operations, Finance, Data and People Experience teams
Supporting key transformation initiatives that positively impact team performance and customer outcomes

A career at PEXA starts with you!

If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you – even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.

Why join us

Quarterly wellness days to recharge

Four weeks workcation per year - work from an approved country

Take the opportunity to purchase up to four weeks additional annual leave per year

Learn from the best and upskill with PEXA Academy and grow your career

Our commitment to our people and a better future

At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique! We couldn't be prouder to have a team that reflects the richness of our wider community.

We're a proud Circle Back Initiative Employer and commit to responding to every applicant.

Stay Connected

A career at PEXA is exciting, challenging and rewarding, and we’re always on the lookout for talented individuals to join the team. You can learn more about life at PEXA on our website and social channels too.

Quick Apply

Refine Your Search

all workforce planning lead jobs in melbourne vic

Workforce Planning & Reporting Lead

Operational Planning Lead

Head Of Talent & Workforce Planning

Senior Policy Adviser, Workforce Strategy Planning & Leadership

General Manager Passenger Readiness

Project Manager - Operational Planning

Continuous Improvement Lead role

Executive Director, Governance, Planning and Intelligence

Executive Director, Governance, Planning and Intelligence

Senior Policy and Project Officer

Implementation Manager

Director, Portfolio Strategy & Market Insights

Workforce Manager

Project Manager

Principal Adviser, Workforce Strategies

Implementation Manager

Lead Resource Planner

Chief People and Culture Officer

Team Lead – Dispute Resolution Manager

Senior Advisor

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