In-Demand Senior it support analyst Jobs in Melbourne South Eastern Suburbs Vic

Senior IT support analyst
Millennium —Mulgrave VIC
- Full-time
- Azure
- SharePoint
- Communication skills
11d
IT Business Analyst
Valsoft Corporation —Pakenham VIC
- $80,000 - $90,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- AI
Quick Apply
IT Analyst
Southern Metropolitan Cemeteries Trust —Springvale VIC
- Part-time
- Café
- Communication skills
- Parental leave
Senior Cyber Security Analyst
Bapcor —Mount Waverley VIC
- Full-time
- Azure
- Scripting
- Recruiting
- Parental leave
Quick Apply
Aftersales Operations Analyst
BYD Australia —Mulgrave VIC
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
4d
Senior Data Scientist
Bapcor —Mount Waverley VIC
- Full-time
- Bachelor's degree
- Recruiting
- AI
- Parental leave
Quick Apply
Test Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- Azure
- Management
- DevOps
- Employee assistance program
System Analyst Lead - Employment Information Kit
ConnectEast —Ringwood VIC
- Part-time
- SQL
- No degree
- Leadership
- Employee assistance program

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Senior IT support analyst

Millennium -
Mulgrave VIC

Apply Now

Job Details

Permanent | Full-time
11 days ago

Qualifications

Azure
Microsoft Exchange
Driver Licence
IT support
SharePoint
Security
Communication skills
Intune
Identity & access management

Full Job Description

The Company

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities Management services, delivering exceptional outcomes since 2003.

We invest in our people, providing access to modern technology, state-of-the-art systems, and ongoing training and development to support career growth.

We pride ourselves on our long-standing partnerships with clients, employees, and suppliers enabling us to make places and spaces better for people every day.

To find out more, visit www.millenniumsg.com

The Role

This role goes beyond traditional Level 1 support requiring a structured, analytical approach to troubleshooting, strong stakeholder engagement, and a focus on continuous improvement.

You will act as a key bridge between the Service Desk and IT Operations, supporting both end users and broader system performance, while also contributing to process improvement and service excellence.

In this role you will deliver success by:

Providing high-quality L1 support across Microsoft 365, endpoints, and applications
Managing service desk tickets in line with SLAs, priorities, and quality standards
Applying structured troubleshooting and analytical problem-solving techniques
Supporting identity and access management (Entra ID / Azure AD)
Assisting with Microsoft 365 services (Exchange, Teams, SharePoint, OneDrive)
Delivering clear, timely communication to stakeholders during incidents
Identifying recurring issues and contributing to preventative improvements
Supporting endpoint management (Intune) and user device configuration
Assisting with initial security triage (e.g. Defender alerts) and escalation
Maintaining high-quality documentation, knowledge articles, and procedures
Supporting minor system improvements and operational initiatives
Collaborating with the IT Operations Lead on service uplift activities

Requirements

Proven experience in IT support (L1/L2 environment)
Strong Microsoft 365 and Windows platform knowledge
Experience handling complex or escalated support issues
Exposure to Entra ID / Azure AD, Intune, and endpoint management
Familiarity with security tools such as Microsoft Defender
Ability to follow structured processes and document work effectively
Experience contributing to process improvements and knowledge sharing
Strong communication and stakeholder engagement skills
Current driver’s licence and ability to travel as required

You must have valid work rights in Australia

The role is based in Mulgrave, Victoria.

Why Join Us?

This is a great opportunity to take the next step in your IT career within a supportive and growing organisation.

At Millennium Services Group, you’ll:

Work with modern Microsoft cloud technologies
Develop your technical and analytical capabilities
Be part of a collaborative and supportive IT team
Contribute to meaningful improvements in IT services and user experience
Grow your career in a stable, national organisation

If this sounds like you, please apply today we look forward to hearing from you

Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.

If this sounds like you, please apply today we look forward to hearing from you

Millennium Services Group is an equal-opportunity employer. We celebrate diversity and are committed to inclusivity.

Apply Now

Refine Your Search

senior it support analyst jobs in melbourne south eastern suburbs vic

Senior IT support analyst

IT Business Analyst

IT Analyst

Senior Cyber Security Analyst

Aftersales Operations Analyst

Senior Data Scientist

Test Lead - Employment Information Kit

System Analyst Lead - Employment Information Kit

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