Company Description
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are…
A sanctuary of style located on the doorstep to Chadstone – The Fashion Capital, the Hotel Chadstone Melbourne MGallery provides guests with the perfect luxury escape that is unique and without comparison. Five star luxury and glamour creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
Job Description
As Restaurant & Bar Manager, you will oversee the day to day operation of Pastore, our signature modern Italian restaurant, and Altus Rooftop, Bar & Lounge, ensuring each experience reflects the luxury standards of Hotel Chadstone Melbourne MGallery.
You are a passionate hospitality leader who thrives on creating exceptional guest experiences, building engaged teams, and driving a culture of excellence, warmth, and attention to detail. You understand that luxury hospitality is about more than service. It is about creating genuine moments of connection that leave a lasting impression.
Your responsibilities will include:
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Leading the daily operations across Pastore and Altus Rooftop Bar & Lounge
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Delivering refined and personalised guest experiences across all Food and Beverage touchpoints
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Collaborating closely with the Kitchen, Sales & Marketing, Front Office, and Executive leadership teams to ensure seamless service delivery
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Maintaining exceptional presentation, service standards, and operational consistency across all outlets
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Creating a solutions focused culture that embraces flexibility, initiative, and finding the "yes" wherever possible
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Driving team engagement through visible leadership, coaching, recognition, and a strong team culture
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Leading, mentoring, and developing Assistant Managers, Supervisors, and high potential team members to build capability and future leadership strength
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Leading service recovery professionally and confidently to turn challenges into memorable guest outcomes
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Supporting recruitment, rostering, labour management, productivity, and operational efficiency
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Identifying opportunities to elevate the guest experience, improve operational standards, and drive innovation across the department
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Remaining informed on luxury hospitality, food, beverage, and service trends to ensure the hotel offering remains contemporary and competitive
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Maintaining a strong operational presence during key service periods, evenings, weekends, and peak trading times
Qualifications
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Previous leadership experience managing premium, multi-outlet Food and Beverage operations, preferably within a luxury hotel environment
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A genuine passion for luxury hospitality, exceptional dining experiences, and guest connection
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Strong leadership capability with proven experience developing and inspiring high performing teams
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Experience coaching and developing Assistant Managers, Supervisors, and emerging talent
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A calm and confident leadership style with exceptional communication and relationship building skills
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Strong operational knowledge across restaurant, bar, and hotel dining environments
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Excellent organisational skills with the ability to manage multiple outlets and priorities simultaneously
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A proactive mindset with a focus on continuous improvement, innovation, and service excellence
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Flexibility to align your schedule with business demands, including evenings, weekends, and public holidays
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A visible and hands on leadership approach that inspires confidence and accountability across the team
Additional Information
What’s in it for you...
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Great benefits including worldwide accommodation and food and beverage discounts from your first day, Chadstone shopping centre discounts, complimentary accommodation on your anniversary with Accor, Employee Assistance Program, and discounted health insurance
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The opportunity to lead some of Hotel Chadstone’s most significant Food and Beverage experiences
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Endless learning and career development opportunities with Australia’s largest hospitality group, Accor
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Be part of a sophisticated luxury hotel environment with a passionate and supportive leadership team
Apply now to join Hotel Chadstone Melbourne MGallery and lead a team dedicated to delivering unforgettable luxury dining experiences every day.
